Emirates Oud Reviews 

907
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 674 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their authenticity and excellent quality, often highlighting the competitive and affordable pricing. Many people appreciate the fast and efficient delivery service, noting that items arrive promptly and are consistently well-packaged. Reviewers also find the website easy to navigate and appreciate being kept informed throughout the order process. However, some customers experienced significant delays in receiving their orders, with some waiting weeks or even months for delivery. A few other people also felt that certain products had poor performance, noting issues like a lack of scent or fragrances fading very quickly.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the wide selection of authentic and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Customers had ambiguous experiences with order, with many praising the easy ordering process, fast dispatch,... See more

Price

Customers consistently note positive experiences with price, often describing them as good, reasonable, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the authenticity and high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time I ordered from your site. Website easy to use and i kept being informed of every step regarding my order and it didn't take longa to received ir. The only thing less positive was the shipp... See more

Company replied

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Company replied

Rated 5 out of 5 stars

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ev... See more

Rated 5 out of 5 stars

I bought 3 bottles of perfume all were well described online with there scent profile being floral. I like all the perfumes I bought and was extremely happy with the price. They were delivered promptl... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

907 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(907)

677 reviews in the last 12 months

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Rated 1 out of 5 stars

if i could give zero stars i would

if i could give zero stars i would. crap service and poor customer service
ordered an item 2 weeks ago more than enough time to get here for today as i have a party tomorrow where i was going to gift the perfume. i emailed the helpline 2 days ago yesterday got an email from royal mail saying item is due to be posted and then this morning they email me saying item is out of stock would i like a refund or another item. completely annoyed right now — DO NOT USE

May 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered my reef perfume yesterday…

I ordered my reef perfume yesterday dinner time and its arrived the following day...absolutely fantastic 100%genuine perfume packaged great and cannot believe i got it next day...will definitely be ordering again from here ...thank you ..Emma x

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Seller

My experience of shopping with Emirates Oud has been entirely positive. Competitive prices and my items always arrive quickly and in perfect condition. Outstanding seller.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely well worth a try

The greatest problem of shopping for perfume online is that you have to imagine how it smells. Emirates Oud make that easy by giving in-depth descriptions of the layers of scent together with suggestions about when it would be appropriate to wear individual perfumes. When the perfume arrived I was amazed at the quality of the presentation considering the relatively modest prices. Both the box and the bottle are stunning. I ended up buying two perfumes untried. I have worn the more expensive one several times. It has brought me a number of compliments and the smell literally lasts the entire day but without being overpowering. The second one is very very light so on me it has little silage or longevity but at the price I can afford to spray more frequently. Delivery was pretty quick and the products well packaged so no danger of damage. Over all, I am very happy with the purchases and the company.

May 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Placed order after two days of no…

Placed order after two days of no dispatch I asked them to change the delivery address from my business account to home account and that I needed it before the weekend and I don’t work on the weekends.

Order arrived on Tuesday the following week, so I had to visit the high street for alternative presents.

I wouldn’t order again as there reply to this was. Yep this was our mistake. Didn’t really sit right with me.

I wouldn’t order from these guys again because of this.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good service ⭐️

Happy with my purchase… packaged well and delivery time was good… Awaiting for perfume that is coming soon and will be purchasing again… Legit perfumes ⭐️

May 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Very good service

Quick , efficient with good customer communication.
Items arrived in perfect condition .

May 20, 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Beautiful fragrances

Beautiful fragrances, wide selection, fast delivery- very happy with my orders - i bought 3 perfumes - very happy with all of them ! I wil definitely order again!

May 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Repeat customer

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ever broken. I will only buy from Emirates Oud due to this and have family who buy from here too!

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service!! If an item is out of stock let your…

If an item is out of stock let your customers know. This is the second time it’s happening. I order a perfume and I have to wait for over 2 week with no delivery in sight. I send a mail and they respond it’s out of stock and give me an option to wait or refund. I choose refund and no response until 3 days later I get a mail to say my item has been dispatched. Which most of the times I most have ordered something else. Poor customer service

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service and products

Good selection of products and when I asked about a delay to shipping they replied quickly and provided all the info I needed and were very friendly and accommodating. Will definitely be using them again!

May 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely wonderful!

Such a great shopping experience. Emirates Oud provides a wonderful and easy shopping experience, with clear photos and helpful fragrance descriptions. The fragrance selection is extremely vast with affordable prices. Dispatch and delivery is quite prompt.

April 28, 2026
Unprompted review

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