We love the mattress. After sleeping on the first one we decided we wanted to trade it for the larger size. They picked up the smaller one and replaced it with the larger size. Its much better and... See more
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Bought it in the sales but had already heard a lot about the mattress from someone in the family. The whole process of delivery and unpacking were done perfectly. The mattress, from the first night,... See more
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Extremely good service. Delivery was good and return and collection of equally well handled. So would be 5 stars but for the mattress which was described as firm but IMO was nowhere near firm (my wife... See more
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We bought a first unit, which proved to be quite good. When the 2nd unit was ordered, they had no stock of that model in the same size and sent us a mattress 10 cm shorter. A problem for the twin... See more
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Company details
About Emma Colchón
Written by the company
¡Despierta lo mejor de ti! En Emma tu descanso es nuestra prioridad.
No es nada nuevo para nosotros, y nuestros Expertos del Sueño llevan años diciéndolo. Estamos orgullosos de los productos que fabricamos. Orgullosos de para quién los hacemos. Y orgullosos de que, en un momento dado, seamos la marca que mejore tu descanso.
Nuestro equipo de Atención al Cliente está a tu disposición, de lunes a viernes de 9:00h a 16:00h. Visita nuestra web Preguntas Frecuentes Contactanos Dónde está mi pedido
Emma Colchón
Written by the company
- El colchón online más vendido de Europa
- ¡Compra tu EMMA hoy y despierta lo mejor de ti! Nuestros colchones utilizan materiales de la más alta calidad que te garantizan el descanso que te mereces. ¡Por algo somos el colchón online más vendido de Europa🏆! Hazte con tu EMMA y disfruta de: - Tecnología e innovación alemana - 100 noches de prueba🌙 - 10 años de garantía⭐️ - Envíos y devoluciones gratis📦
Noches de prueba ¿Quieres saber más?
100 noches de prueba en todos nuestros productos
¿Elegir qué productos mejorarán tu descanso sin poder probarlos antes o haberlo hecho durante apenas 10 minutos en una tienda? En Emma sabemos que se necesita más que eso. Nosotros te damos 100 noches de prueba en todos nuestros productos para que te asegures, en casa, durmiendo, que Emma es realmente para ti.
¿No estás 100% satisfecho con algún producto Emma? Sin problema. Ponte en contacto con nuestro equipo de atención al cliente antes de que finalicen tus 100 noches de prueba, y tramitaremos la devolución de forma gratuita, reembolsándote el 100% del importe de tu pedido.
Contact info
3.6
Average
16K reviews
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This mattress and guarantee are a con
This mattress and their guarantees are a con.
I bought this mattress only to see the foam start to dent and the badly dip after just a few months. This was leaving me with a crooked back when I woke and now a perpetual bad back. Plus the mattress is very uncomfortable as I'm needing to sleep over a massive dent.
I contacted Emma, shared my order details which I'd saved, and they accepted that it had deformed yet refused to honour the guarantee because I'd moved from Spain to the UK.
TO CONFIRM, EMMA SELLS IN BOTH SPAIN AND THE UK, BUT THEY USED THIS TECHNICALITY TO VOID THE GUARANTEE.
So now I'm left with a overpriced, lumpy, piece of foam crap.... The only worse thing than Emma's mattress being their lumpy piece of crap guarantee.
October 9, 2025
Unprompted review
Reply from Emma Colchón
Hi James,
Thank you for reaching us out.
We're truly sorry to hear about your experience and the discomfort you've had with your mattress that's certainly not the level of quality or service we aim to provide. We'd like to offer you a solution.
Regarding your case, the warranty conditions are indeed linked to the country of purchase, which can cause complications if the product is moved internationally. Even so, we'd really like to take another look to see how we can best assist you. So, we will make a request of information.
Thank you for sharing your feedback, it helps us improve and better support out customer in situations like yours.
Kindest regards,
Emma Team
Emma mattress topper
I bought the Emma mattress topper for my mattress and it was amazing. I started sleeping through the night and absolutely love it! So much so, I bought another Emma mattress for my guest room
February 13, 2025
Reply from Emma Colchón
Hi Ross. ⭐
Thank you very much for sharing your experience with Emma. We're glad to hear you're enjoying our products, and we hope you continue to do so for many years to come.
Thank you for trusting Emma! 🧡
Team Emma.
Absolutely terrible experience with…
Absolutely terrible experience with Emma. The collection process has been a complete nightmare. They turned up at my house several times without any notice while I was away, so of course nothing got collected. After endless attempts to reach someone, I finally managed to confirm a new date on the phone — but again, nobody showed up.
When they eventually came (after countless ignored WhatsApp messages and calls), they didn’t even give me the collection document I was supposed to sign. That means I have zero proof the mattress was collected, no confirmation, and no guarantee that I’ll ever see my refund.
So right now, they have my bed, and I have nothing — no money back, no paperwork, no trust in this company. It feels careless, unprofessional, and completely disrespectful to customers
September 22, 2025
Unprompted review
Reply from Emma Colchón
Hello Claudia,
Thank you for reaching to us.
We're truly sorry for the delay in our response and for the inconvenience you've experienced during the collection and refund process. This is far from the smooth, reliable service we aim to provide. We understand how upsetting it must be not to receive proper notice, confirmation, or documentation. We are here to help you.
Likewise, we will send you a request of information, so we can assist you directly by email. Your feedback is extremely valuable and will help us prevent situations like this in the future.
Thank you for bringing this to our attention we will do everything we can to resolve it quickly.
Best regards,
Emma Team
We ordered our Extremely disappointing service mattress on the…
We ordered our Emma mattress on the 15th of September, with delivery advertised as 5–10 days. On the 8th day, we received an email saying that “due to logistical issues” our mattress would now be delayed by a further 4 weeks. This simply isn’t good enough.
Why are mattresses being sold that clearly aren’t in stock? Customers should be told upfront if there’s no availability, rather than being misled with unrealistic delivery promises.
We were offered a refund or to wait, but realistically we have no choice other than to wait. The whole experience has been dreadful and it’s not a service we would ever trust or buy from again.
September 15, 2025
Unprompted review
Reply from Emma Colchón
Hi RJ,
Thank you for sharing your experience with us.
We are deeply sorry for the situation you experienced with the delivery of your order. We understand how frustrating it must have been to receive a delayed delivery notification after having relied on the advertised delivery time.
We want to help you resolve your situation, so we will contact you via the email associated with your purchase. If you don't see our email in your inbox, please also check your spam or junk folder.
Best regards,
Team Emma
Really quick and smooth delivery
Really quick and smooth delivery. Good quality product!
September 22, 2025
Unprompted review
Reply from Emma Colchón
Hola Janka,
Gracias por contactarnos y por tus comentarios positivos.
Nos alegra saber que estás disfrutando de tu pedido y que la entrega se realizó de manera adecuada. ¡Es genial saber que todo ha ido bien!
Comentarios como el tuyo nos motivan a seguir ofreciendo noches de sueño reparador a más personas.
Recuerda que si en algún momento necesitas apoyo, no dudes en contactarnos.
Te deseamos un lindo día.
Atentamente,
Equipo de Emma
Disastrous!
An absolute disastrous company! The product arrived damaged and then I had to wait for an eternity for a replacement, which never arrived! I gave up after 10 weeks and went elsewhere. There was almost no customer service and the agents all appeared to be completely overloaded which is a really bad sign! The system of getting in touch with the company did not use AI and every time you contacted them it would generate a new ticket and I think because of this the customer service agents were drowning in requests. There was clearly a logistical and production problem from Germany and there was no clear answer from the business. As a client you can manage your own expectations if you are receiving honest and clear answers. You expect great customer service when you are paying so much for a product! However,you can only judge a company's customer service when there is a problem, and in the case of Emma their customer service sucks!!! In the end after endless contacts and phone calls I lost the will to continue and gave up. I went to another company and was treated excellently and got a new bed in 24 hours. Emma seriously need to treat their customers better and need to invest more in their business processes. The impression they give is that they don't give a damn about their clients! Go elsewhere, if you want to be treated as a valued client!
July 2, 2025
Unprompted review
Reply from Emma Colchón
Hello Mark,
Thank you for contacting us.
We are truly sorry for the delay in a response and for the negative experience you had with our company. We understand your frustration regarding the damaged product, the long wait for a replacement that never arrived, and the difficulties you faced with our customer service. Furthermore, we want to give you a solution as soon as possible
Your comments about our communication system and the lack of clear answers are very concerning to us. We sincerely apologize for not meeting your expectations and for the inconvenience caused. We would like to send you an email to assists you better.
Thank you for your honesty and for giving us the opportunity to learn from this situation. We are committed to improving and providing a better experience for all our customers.
Sincerely,
The Emma Team
Mattress was 10 cm shorter
Mattress was 10 cm shorter. Customer service is friendly and helpful. Waiting for new mattress to arrive
September 6, 2025
Reply from Emma Colchón
Hello,
Thank you for sharing your experience.
We sincerely apologize for the incorrect mattress size and truly appreciate your patience while we arrange as soon as possible the delivery of the correct one.
We are going to email you to offer you extra help if needed. Thank you for your time leaving this comment since it helps us improve our service.
Kind regards,
Emma team
Delivered and assembled as promised…
Delivered and assembled as promised promptly no damage like the storage space. Mattress is comfortable
September 3, 2025
Reply from Emma Colchón
Hello Suzanne,
Thank you so much for your review. We're delighted to hear that the delivery and assembly went smoothly and that everything arrived in perfect condition. It's also great to know that you're enjoying the comfort of your mattress and the storage space. Wishing you many restful nights ahead
Kindest regards,
Emma Team
Great mattress
Great mattress, good comfort, soft but supportive at the same time. Quite breathable also. Highly recommend it, especially the 100 days trial gives peace of mind.
August 28, 2025
Reply from Emma Colchón
Hello Roy,
Thank you for sharing your experience! We are happy to hear that you find the perfect mattress for you. The 100 night trial is indeed designed to give you that peace of mind.
We truly appreciate your recommendation!
Best regards,
Emma's team
Very good product
Straightforward ordering process online and product delivered within time frame. Mattress easy to unwrap and allowed a few hours to rest and get in shape before making up bed.
November 14, 2024
Reply from Emma Colchón
Hello Diane,
Thank you so much for your review and for sharing your experience with us. We are so happy to know that your purchasing process, our delivery service, and your mattress have met your expectations. That's exactly what we strive for with every customer!
Thank you for trusting Emma. Wake up to the best version of yourself!
Best rewards,
The Emma Team
Superb service and products.
August 6, 2025
Reply from Emma Colchón
Hola Suzan,
Muchas gracias por tu comentario, nos alegra saber que el servicio y el producto cumplieron tus expectativas. Esperamos que sigas teniendo un sueño reparador.
Atentamente,
Equipo Emma
We bought two mattresses from this…
We bought two mattresses from this company. They told us the would arrive between 3-10 working days. After 6 weeks they hadn’t arrived. We called to cancel the order multiple times and they told us they couldn’t return the order but instead we had to wait until the order got delivered so we could “reject” the order and automatically get issued a refund. When we did this we got an email to say, your order has been delivered enjoy (even though it hadn’t) it took us another two months with countless unanswered emails and being left on hold for over 45 mins at a time before the issue was finally resolved. The customer service was so bad we were sure we were being scammed at one point. Only in the end did one employee named Matias actually come through for us and we finally after 3 months, got our refund on mattresses we never actually received.
April 18, 2025
Unprompted review
Reply from Emma Colchón
Hello Reb, thank you for sharing your experience ; we're truly sorry for all the frustration and inconvenience you went through. This is far from the level of service we aim to provide, and it's completely understandable that the long delays and lack of communication made you feel uncertain and disappointed.
We're relieved to hear that Matías was able to finally resolve the situation, and we’ll make sure your feedback is shared with the relevant teams, so we can continue working on improving our processes and support. If there's anything else we can do for you, don’t hesitate to reach out.
Emma
Emma hybrid elite - nothing special!
I brought Emma hybrid elite mattress, seems okay, nothing extra ordinary about it, I also ordered ergonomic pillows for 149 euro something which are a total waste of money, I do not suggest buying pillows from them as they are anything but ergonomic.
Mattress itself is okayish, I don’t feel memory foam as they advertised it, in summary I will suggest to try other brands in store first before going for Emma.
July 14, 2025
Reply from Emma Colchón
Hello,
Thank you so much for your honest feedback. We're sorry to hear that the mattress and pillows did not meet your expectations. Your comments help us improve. We're going to email you, so we can better assist you and find a suitable solution for you.
Kindest regards,
Emma Team
Reply from Emma Colchón
Hi,
Thank you for your kind words. We're glad to hear your mattress was delivered on time and that you're enjoying it.
Best regards,
Emma Team
Reply from Emma Colchón
Hola Patti y Anthony,
Lamentamos sinceramente que la entrega no se haya realizado en la fecha prevista. Entendemos lo importante que es recibir el pedido a tiempo y sentimos mucho los inconvenientes que esto haya podido causarte.
Agradecemos que lo compartas con nosotros, ya que nos ayuda a seguir mejorando nuestro servicio logístico.
Saludos cordiales,
Equipo de Emma
Good mattress.
June 28, 2025
Reply from Emma Colchón
Hi Priscilla,
Thank you for your feedback, we're happy to hear you're enjoying your mattress. Wishing you many more restful nights.
Best regards,
Emma Team
I love Emma mattresses
Website was easy to navigate and choose from the various products available. Ordering and delivery was trouble free. And I love the mattresses I ordered. Having the best sleeps I’ve had in ages. I don’t wake up any more with those little pins and niggles in my back. Thank you Emma, I love your product and will be buying again in the future.
June 26, 2025
Reply from Emma Colchón
Hi Michael,
Thank you so much for your wonderful feedback! We're genuinely happy to hear that you're enjoying your Emma mattresses and experiencing such restful sleep. It’s fantastic to know that the ordering process was smooth and that you’re waking up feeling refreshed and pain-free.
If there’s ever anything else we can help with, don’t hesitate to reach out. We truly appreciate your trust in Emma and look forward to welcoming you back in the future!
Warm regards,
The Emma Team
Would give 0 stars
Would give 0 stars. Ordered a mattress, after sleeping on it a few weeks requested a return since they have a 100 day satisfaction policy. Long story short it took 2 months for them to coordinate someone to pick it up for me, since then another month or two and no refund. They told me I need to share a receipt that it was picked up but no one told me this before... Obviously it's in the garbage somewhere. Their chatbot is not connecting me to a human and they don't answer emails. So there you have it, never buy from Emma please.
June 10, 2025
Unprompted review
I bought an Emma mattress based on…
Unfortunately, the mattress is far too soft and has caused me serious back pain. I wake up every day exhausted because I’m not sleeping properly.
What’s frustrating is that I’ve had Emma mattresses before and was very happy with them — but something has clearly changed in the last 3–4 years. The quality has gone downhill.
June 17, 2025
Unprompted review
Reply from Emma Colchón
Hi Pablo,
Thank you for bringing the issue to our attention.
We’re truly sorry to hear about your experience, and it saddens us that our product didn’t meet your expectations. What happened is certainly not in line with Emma’s quality standards, and we sincerely apologize for the inconvenience caused.
Your feedback is incredibly valuable and helps us continue to improve. If you need anything else or have any questions, please don’t hesitate to reach out, we’re here to help.
Warm regards,
Emma Team
WANT MY MONEY BACK!!!!!
Still waiting on the resolution, I need to get my money back and get the refund. what really annoys me is the lack of communication from the company.
Not professional at all, no wonder why so many bad reviews and no surprise there are more and more, your stars are going down and will keep going down until you fix the issues and sort out people's problems with your product.....
May 1, 2025
Unprompted review
Reply from Emma Colchón
Hi Juan,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must be for you. Please accept our sincerest apologies for the delay and for any lack of communication you’ve encountered — this is not the standard of service we aim to provide.
We want to assure you that your case is important to us. We’ve already reached out to you via email with detailed information regarding your refund process. If you haven’t seen it yet, please check your inbox or spam folder — and don’t hesitate to reply directly so we can assist you further and as quickly as possible.
Your feedback is incredibly valuable and helps us improve. We’re committed to resolving this for you and restoring your trust in us.
Warm regards,
Emma Team
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