Emma Sleep Canada Reviews 

I needed some info about the mattress we received and customer support was Véry responsive and helpful

I am not getting any help from customer service, only being treated as if I am an idiot. I told them my f en mattress is not out for delivery. The page they sent me, to prove it is, is from Friday /4/2025!!! Which we never got that day. If she would take the time to look further , she would see that it says, delivery date will be provided as soon as possible!!! This is Tuesday the 8th and UPS , which I called , said maybe tomorrow but this tammy person says I am wrong by using old data. As for the mattress I will get back to you , if we ever get it! First and last time we will buy a mattress or furniture online. Stores are back in. We did get the mattress but we never received a notice by ups and no box. If emma would of at least answered my questions, it might of gone better. As for ups when delivering heavy objects, use more than one person. Now that we have our mattress, I can say it's a good one. It is as good as the one we had and that one was great.

Perfect pillow and matelas are perfects

Hi, Up to date we are please with our Emma mattresses. We ordered two twin xl mattresses at the same time. I gave a four stars because we received one mattress out of two. We had to contact the company many times to resolve the problem.
It take about a month to receive the second mattress.
It seem they had a shipment problem.

Like the new mattress and we are sleepy on it well. It is thicker than our previous mattress and does not fit our sheets as well but that we can work around. Doesn’t sag when you sit on the edge and does not cause us to over heat.

Fantastic mattress and company. Our fourth mattress - totally satisfied in all areas.

I purchased our mattress during the winter sale, and also had a corporate discount. We were long overdue so the price tag was very appealing.
The delivery was fast. It was received in less than a week.
Delivered by Purolator, even the driver deserves kudos. It was too heavy to lift for one person, especially with my entrance being up a few stairs. He accepted my help and we brought it inside the house together.
I wasn’t able to wait for my partner to arrive so I actually took the rolled mattress up the stairs myself by pushing it up and turning it at ever stair.
After a few hours the mattress was completely « inflated » and we were surprised at how thick it is!
After the very first night my partner, who was weary of the 6/10 firmness, said he’d had an amazing sleep.
It is more firm than we expected, which is a good thing.
I would personally rate it a 7.5 or 8 out of 10 firmness. No cracking sounds, just a comfortable and restful night.

I've owned an Emma mattress for over a year without issues and have been completely satisfied with it. I ordered the newer version for another bedroom, but was unsatisfied with its characteristics (not firm enough, not enough edge support). I got a store credit which I then used to order the same size and model that I already own. Sadly, I received a defective mattress that never fully inflated after being unpacked, which they've reimbursed.

The customer service throughout this ordeal has been excellent. The staff is responsive and helpful in getting issues sorted out.

I don't mind mattresses that come in a box, but when the manufacturing date is too far from the delivery date, the mattresses' springs might suffer permanent deformation from being crushed for so long. For this reason, I am forced to go back to brick and mortar stores to find my next mattress.

The service and value for the mattress we purchased was great, we got it on the Boxing week sale so it was 60% off and shipping was seamless and quick. The only issue my spouse finds is the mattress isn’t soft enough so we had to purchase two toppers to try and help with it. Other than that the Hybrid Premium we purchased is great.

The support service was amazing to help me in the process for the refund.
Thank you

I love my new mattress, and sleep so well on it. Thank you!

The best bed I've ever had. This hybrid is so much better than a traditional box spring. There was no transition at all, I slept great from day 1.

I am very satisfied, my mattress it's the best investment.

Easy website. Good selection. Price was surprinsly low and I took advantage of it!
Comfortable mattress so far, thanks

Mattress and pillows are very comfortable . Still get’s too warm during the night though .

We are in the process of trying to submit a return. I was using the live chat today and was disconnected 3x. I had to retype all the information and upload photos each time. The information & product names changed on their website since we ordered on March 9th. Once I got a live chat that did not close, the customer service person was mildly helpful but couldn’t actually process a return or arrange for pick-up. Our emails to the customer service support get an immediate auto response then nothing for days sometimes weeks. Our refund status says pending … trying to stay hopeful we aren’t going to out all this money.

I made a purchase today, I don't know what happened but I received no receipt nor confirmation, but the amount was debited from my account.
I tried to contact but the chat bot seems to not work.
I would like a solution. I am open to discuss it, I just want to make sure I will get my order in due time.

One of the worst company, stay away!! The coils in my hybrid mattress squeak when you move in bed. Tried to contact customer service, what a joke!! They have an automated reply thanking you for contacting them, and then nothing. They never answered my question even if I wrote to them a few times. I wake up in the morning and I am aching all over! I DON’T WANT THIS MATTRESS ANYMORE, I WANT A FULL REFUND but I can’t get to them, nobody to speak to and emails GO UNANSWERED.
Their chat is a bigger joke, you wait in front of your screen for 2 hours and no human comes to chat. Their phone number is disconnected . This is a sheer disaster. I feel I have lost my money and I can’t afford this!
I don't understand how a company can function without a phone number. Emma, what are you hiding? If nothing, then please reply to customers concerns.
All I want is a refund for the mattress I purchased because the coils squeak every time I move and because I wake up very sore all over, mainly in the back.

We received our Emma Hybrid Comfort II - King Calififornia size mattress a month ago and we are very satisfied. We bought it despite the bad reviews related to bad customer service and we have no regrets. We are sleeping greatly, the size is exactly what we were expecting, the best sleep in a long time! The only thing I would have to say is when unpacking the mattress, the odor is strong, it goes away but it smells during 2 weeks. Great buy! I would buy it again.