In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter se... See more
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Review summary
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Beautifully vibrant coloured designs that really brighten my morning cuppa. These nautically themed mugs arrived earlier than expected, expertly packed in perfect condition. Funny how there is always... See more
Company replied
When my order was sent back to EB because the delivery company couldn’t be bothered to deliver it, after a two week wait and money taken for the order, I contacted EB and they kindly sent it out again... See more
Company replied
I had an issue with my order but customer service was really excellent, efficient, polite and a replacement sent out quickly. Many thanks. P.S. please could you consider making more cake plate desig... See more
Company replied
Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Reply from Emma Bridgewater
Good Morning Karen,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Erin,
Thank you for taking the time to review our service and products. We are delighted with your comments and hope that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Morning Sarah,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
A lovely travel cup bought for my…
A lovely travel cup bought for my daughter’s birthday. She is pleased with it.
I was saddened however to notice that it was made in China , not in Stoke on Trent.
July 15, 2026
Reply from Emma Bridgewater
Good Morning Chrissi,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
Personalised pet bowl
I ordered a personalised pet bowl. The website was easy to navigate and the ordering process straightforward. I am absolutely delighted with the bowl. The quality of Emma Bridgewater pieces is always excellent.
July 13, 2026
Reply from Emma Bridgewater
Good Morning Juliet,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Lovely mugs
Lovely mugs! Building my collection amd the recent offer really helped.
They are going in the dishwasher every day and still looking as good as new and I had some of them for a long while now.
July 8, 2026
Reply from Emma Bridgewater
Good afternoon Nic,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Glenda,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Items broken on arrival, only one item refunded
Normally love a EBW purchase but on this occasion the items arrived broken/ damaged. Only one item (candle stick) was refunded when both had been notified as arriving damaged, second email sent but no response.
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon Rebecca,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
I liked your quilt plate so much that I…
I liked your quilt plate so much that I decided to buy another for my friend's Birthday.
July 10, 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
I wasn’t entirely happy with the print…
I wasn’t entirely happy with the print quality on a mug - I queried this ( sending a photo). I received a reply the following day saying that’s new mug was on its way to me! Perfect customer service!
July 6, 2026
Reply from Emma Bridgewater
Good afternoon Katy,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Missing Parcel
I have sent 2 emails directly to the decorating studio (previous email with no reply sent on 21/07/26). I have also called customer services twice - once on 21/07 and again yesterday. I cannot begin to express how angry and disappointed I am in your customer service, or rather lack of.
I visited the studio as part of my Hen Party on 7th June 2026. My friend booked it as part of the weekend’s celebrations. She had a confirmation message to say the parcel had been delivered to my home address on 1st July 2026 but I haven’t had anything.
Whenever I have contacted customer services, my concerns have been disregarded and I’m not sure anything is actually happening to locate the parcel which is not only high in monetary value but also irreplaceable as a memory.
June 7, 2026
Unprompted review
Reply from Emma Bridgewater
Good Morning Grace,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We can see that you have since been in contact with our Retail Team and they have resolved this matter for you.
Our customer experience is very important to us, and we hope that we can regain your confidence in us in the future.
Kind Regards,
Emma Bridgewater Team
Positive purchase experience
Website easy to navigate. Purchased some more mugs at a really good sales price. The delivery was good, items well packaged.
July 14, 2026
Reply from Emma Bridgewater
Good afternoon Faith,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Great company but please change your…
Great company but please change your delivery service. Since you’ve switched from dpd to evri there have been lots of issues. Puts us off ordering a little bit.
July 7, 2026
Reply from Emma Bridgewater
Good afternoon Nick,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
Team Emma Bridgewater are brilliant 🤩
Team Emma Bridgewater is utterly amazing 🤩!
Dependable on every level,,, they deserve five stars 🌟 🌟 🌟 🌟 🌟 for concept, creativity, dedication, design, talent, consistent communication throughout the process and careful prompt delivery 🚚
- top quality service!
Highest recommendation 😊
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon Mary,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Great products and good prices
July 9, 2026
Reply from Emma Bridgewater
Good Afternoon Lynn,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Love that you can personalise products…
Love that you can personalise products and the beautiful designs.
July 13, 2026
Reply from Emma Bridgewater
Good Afternoon Rose,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
It was beautiful the monogrammed cups
It was beautiful the monogrammed cups. I will continue to order from Emma Bridgewater. The delivery was promptly.
July 9, 2026
Reply from Emma Bridgewater
Good Afternoon Susan,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Beautifully crafted dinnerware
Beautifully crafted dinnerware. One dish was broken, randomly in the middle of the package. Emma Bridgewater refunded it immediately. My order was shipped internationally, so they explained they don’t ship a free replacement. That seemed reasonable to us and we appreciated their prompt attention.
July 14, 2026
Reply from Emma Bridgewater
Good Afternoon Gilly,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Lynnette,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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