Emmaroselondon Reviews 

I wish I had looked at reviews before buying from Emma Rose London. A dress for my wife was delivered with a faulty seam. The stitching had failed along 4 inches of the seam. I took photos and asked for a return label. The products have to be sent to China. Even though Emma Rose's own Terms state that "The cost of return postage is the responsibility of the customer, unless the item received is incorrect or faulty, or there has been an error on our part"... They do not honour this. They only offer a percentage refund and the customer keeps the product. They start at 10% but If you are happy with a part refund push for 30% which was achieved after multiple emails. I didnt accept this and have referred it to my Credit Card provider. The behaviour is not in line with UK consumer rights.

Avoid at all cost!! And it will cost you if you are not satisfied with the products, which I assure you you won’t be.
The quality of all the items I received were what can only be described as extremely cheap and definitely do not reflect the price.
To return the items you have to ship them to China at your own cost or alternatively they offer you 15% of the total cost of your order!
Disgraceful.

If I could give no stars I would! When I placed my order I ordered what I thought was M, thinking that this meant size 14 uk sizing! And that’s where all the issues began! I realised after placing the order that an M meant size 10!!!! Which is clearly not a size 14 by uk standards! Then I read the refund policy and realised that I’d only be given a credit note! So I immediately sent an email, a message via WhatsApp and a message on fb! All ignored for two days by then the order had been processed. In my messages all I needed was for the order to be changed to the equivalent of a size 14! I then eventually was contacted by Emma and Rose, never knew who I was dealing with! After 19 emails back and forth, I eventually sent the package back to china AT MY own cost, no good will gesture offered other than wanting me to keep the parcel and get a 15% refund! Why would I want to keep something that’s not my size???? In the end I’ve had a full refund but also as at cost of £30+ shipping cost of the parcel’s return to China. So yes maybe a full refund but I’m still £30 down!
So my advice, steer clear!

SCAM

Listing photos did not reflect the outfits I received

I bought two summer co-ord sets from Emma & Rose London after seeing them on Instagram. In the listing photos, the shorts looked short and loose and the fabric appeared soft and textured. The shorts I received look substantially longer and straighter, and the fabric is cheap and synthetic to me. The label on one item says 95% polyester and 5% spandex- honestly they are laughable.

When I asked to return them, I was told to post them to a supplier in China at my own expense. This came as an unpleasant surprise when buying from a shop called Emma & Rose London. I’m currently seeking a refund within 14 days of delivery.

I recommend checking the return policy and looking closely at customer photos before ordering. I’ve kept photos of the listings and the items delivered.

Do no use this company. They accept returns but at your own expense return to china including other charges which usually amount to the total cost you have already spent. The two dresses I ordered are awful quality, cheap and poorly made. I should have been wiser, sadly not. Lack of response from emails which they say you have to do once goods are received.