Emmers Equestrian Reviews 1,317

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the speed and efficiency of the delivery service, with many orders arriving quickly and on time. The products themselves are consistently praised for their excellent quality and condition upon arrival, often well-packaged to ensure protection. Reviewers also commend the overall service, describing it as professional, helpful, and efficient, from the easy-to-use website to clear communication regarding shipping updates. However, some customers also noted issues with delivery, specifically mentioning problems with DPD as the carrier, leading to delays or non-delivery. A few other people also felt that some products had an unusual smell or experienced minor defects upon arrival.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Customers consistently note positive experiences with product, praising the great choice and quality of items... See more

Service

Customers had positive experiences with service, consistently describing it as great, quick, and efficient.... See more

Order

Reviewers mention positive feedback about their orders, highlighting the ease of the ordering process and the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more

Company replied

Rated 5 out of 5 stars

I recently had my saddle checked by Emmers and Erreplus Saddles , and I couldn’t be happier with the service .They were incredibly helpful and professional. They took the time to really assess what my... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!

Company replied

Rated 5 out of 5 stars

The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Saddlery
  4. Tack Shop

About Emmers Equestrian

Written by the company

Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top Shop any time again

Very good shop

November 22, 2025
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Reply from Emmers Equestrian

Thank you for your kind words! Wonderful to hear you had such a good experience with our shop. You're always welcome back anytime.
Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Great experience from online shop until…

Great experience from online shop until arrival super quick thank you

November 22, 2025
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Reply from Emmers Equestrian

Thank you so much for your lovely feedback! Wonderful to hear that your experience from ordering online to the quick arrival was so positive. We really appreciate it!
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very quick delivery and perfect boots

Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!

November 22, 2025
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Reply from Emmers Equestrian

Thank you so much for your detailed review! We’re really happy to hear that the wide range of sizes helped you find the perfect boots, that’s exactly what we aim for. Fantastic that they arrived quickly, in great condition, and fit you so well. Enjoy them!
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Excellent service with on time delivery

The delivery was on time and I was kept informed about the status of the delivery. All items arrived in good condition with the right level of packaging.

November 10, 2025
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Reply from Emmers Equestrian

Thank you very much for your thoughtful review. Great to hear that the delivery arrived on time and that the updates kept you well informed. We are also happy to know everything reached you in good condition with the right amount of packaging.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very good hakemore fit very well

Very good hakemore fit very well

November 21, 2025
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Reply from Emmers Equestrian

Thank you for your kind review. Wonderful to hear that the hackamore fits very well and that you are satisfied with it.
Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Excellent service

Excellent service and really timely delivery, customer support service helpfull when needed

November 19, 2025
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Reply from Emmers Equestrian

Thank you for your lovely feedback. Great to hear that the service and delivery were excellent and that our customer support could help you when needed. We appreciate it a lot.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

great service

great experience as always

November 15, 2025
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Reply from Emmers Equestrian

Thank you for your kind words. Wonderful to hear that you had a great experience again, we really appreciate your trust.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Snelle service!

November 14, 2025
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Reply from Emmers Equestrian

Dankjewel voor je reactie. Fijn om te horen dat je tevreden bent met onze snelle service.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Artikel was easy to find on the…

Artikel was easy to find on the Website.
Very quick delivery.

November 14, 2025
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Reply from Emmers Equestrian

Thank you for your review. Great to hear that the item was easy to find on the website and that the delivery was very quick.
Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Great service

Found a very sold out item for a reasonable price. Postage was quick and arrived very fast. Would certainly buy from again.

November 8, 2025
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Reply from Emmers Equestrian

Thank you for your lovely review. So nice to hear that you found a sold out item with us for a good price and that the postage was quick. We would be happy to welcome you back anytime.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Good range

Good range . Fast and professional service.

November 7, 2025
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Reply from Emmers Equestrian

Thank you for your feedback. Glad to hear that you are happy with the range and that you experienced the service as fast and professional.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Super fast

It was very fast! And everything was okay

November 8, 2025
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Reply from Emmers Equestrian

Thank you for your review. Happy to hear everything went very fast and arrived just as it should.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Professional and quick.

November 2, 2025
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Reply from Emmers Equestrian

Thank you for your review. Great to hear that you experienced everything as professional and quick.
Senna - Emmers Equestrian

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Rated 5 out of 5 stars

A new Member for sure

Fast delivery! Best quality! Best service!

November 3, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your enthusiastic review. Wonderful to hear that you are happy with the fast delivery, the quality and the service. We would be delighted to welcome you back as a new regular customer.
Senna - Emmers Equestrian

Rated 5 out of 5 stars

Big recommendation

Big recommendation

October 31, 2025
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Reply from Emmers Equestrian

Thank you for your kind words. We really appreciate your recommendation and are happy to hear you had a good experience with us.
Senna - Emmers Equestrian

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