Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Salesperson: Xavier He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and perf... See more
Company replied
the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more
Company replied
I bought this bike and I’m absolutely happy with it! 🚲✨ It rides very smoothly, is easy to handle, and the seat is comfortable even on longer rides. The gears shift effortlessly, the brakes are re... See more
Company replied
Company details
Written by the company
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Contact info
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4.5
Excellent
493 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found out about this company when I was…
Found out about this company when I was passing by their store and glad that I did because it became my 2nd e-bike with a long range battery I am happy with the range and awesome service!❤️👌🏻
September 19, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Nitish,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Advertisement
5/5 SERVICE and very good products
5/5 SERVICE and very good products. Theyvhave a super long range battery that is good for working long hours. I am happy to have chosen for emmo.
September 18, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Tub,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Financing options available
They have financing options which are open and can be paid at any time. I like that since that will help me save some money when I pay it in full earlier.
The bike has a long range battery which is the hornet x . I this will help me generate alot of income early.
September 16, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Mwanje,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
160 km range is excellent for a e-bike…
160 km range is excellent for a e-bike of this price. I am glad to have come to the EMMO store after my bike was stolen. I previously also had an EMMO. I got the return customer deal and I am happy for it. Their product colours are amazing with the metal sparkle, I love it. 💯💯
September 13, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Raton,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I love Emmo they have been around my…
I love Emmo they have been around my neighborhood for a while and I’ve seen so many people riding them around. Finally decided to visit their store and do a test ride. I have to say I love the bike and the comfort electric gives compared to regular bicycles. The prices for Emmo are on the higher side but completely fair if you take into account their quality and their after sales services. I recently got to know they own their own factory which in my humble opinion makes a lot of difference.
September 13, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Mahfujur,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Advertisement
This would be my second bike from emmo…
This would be my second bike from emmo and i am surprised how long it lasted me. I had a bike before from a difderent brand and it wasnt comparable. Thanks for everything the downtown location.
September 13, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Md Khaled,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Edward,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I am crazy about the bike and it’s so…
I am crazy about the bike and it’s so fast and stylish. EMMO has always helped me with service of my old bike so now I chose to get their bike. Excited!
September 11, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Tareg,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The red color for the hornet x.i is my…
The red color for the hornet x.i is my favourite. Looks really pretty in person there are metal flakes. And the range is excellent too. Happy to have gone with emmo ebike.
September 10, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Manoharan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Advertisement
Peer pressure to gladness
Almost all of my friends own an emmo bike so I was also inclined towards it. The quality is great and I am happy with the purchase.
The travel distance is according to my needs and at a great price too. Thanks emmo toronto
September 10, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Md Masnun,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great Quality and Great Petformance
Great Quality and Great Petformance. happy with the recieved produxy and would reccommend others to checkout emmo ebikes!👍
September 9, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Redowan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This product is very usefull.
This product is very usefull.
From my point of view in a word supercalifragilisticexpialidocious
September 9, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Tareq,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Love the tracking system that they…
Love the tracking system that they have, fits in the bike well. Glad to have chosen this store. The service was reliable and the prices are fair for the items!
September 5, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Imtiaz,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Advertisement
For an extended battery I cannot…
For an extended battery I cannot reccommend hornet more. It is amazing and i am glad to have made the decision to get one.
September 4, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Sorowar,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Excellent choice
Excellent employers and very helpful in explaining everything I need to know before I ride 👍
September 3, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Ty,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Came here to buy the second bike and…
Came here to buy the second bike and they did a great job on service. Especially, FaFa introduced me the bike function and had a test drive with her. The e-bike is an amazing experience I had so far.
September 2, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Matan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Thank you for all the help Dorin!
Thank you for all the help Dorin. EMMO EBIKES Vaughan has the best customer service!
August 28, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Ali,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Advertisement
Very slow pickup speed
I purchase the spurt pro with the Removable 48V/20Ah Lithium long range battery the bike as very slow pick up speed only can hit 28 km at it's best and looses charge fast they lie and said there's no factory date on the battery..every samsung battery as factory date.. ...very disappointed
Entry level e bike that's over price.
August 25, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Curtis,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
So far so good...now now
Fast forward from my August positive review and going from100kms to about about 1000 km I have put on my Ikong Pro. There has been a clicketting sound coming from the crank set that my retailer and Emmo Service team have not handled. I am about 1.5 hrs from the original retailer and have asked many times for a service shop in the KW area, but no help. Love the Bike, not so much the after sales service.
August 26, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Peter,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Thank you to Waris Emmo Bikes downtown TO
I would like to thank Waris from the Emmo bikes downtown location in Toronto.
He was kind, patient, friendly and informative.
I was a wishy washy customer and was very on the fence about purchasing a bike.
After many days and chats i finally made up my mind to purchase an ebike.
Thank you Waris for working with me and your patience.
Absolutely great customer service.
So far I love my bike and will review it shortly , i just felt Waris deserved a review of his own.
July 21, 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Michelle,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with myself at Emmo DT. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.