Empava Appliances Reviews 

I ordered an electric stove top from Amazon back in March for my van build. It shipped quick and the box looked fine on delivery, 7 months later I finally got to unboxing it to see the unit was damaged. I reached out to Empava's support team directly and they were very quick and helpful with sending out a replacement unit.

Very solid support second time around. I tried once before and it was mid but when I opened a new ticket I got every answer I needed as well as promt replies and they even shipped me out a LPG conversion kit at no additional cost. The product itself seems to be very good as well, but haven't had the time to test it long term. Solidly built and works well so far.

This has been the worst experience purchasing an item I have ever had. It seemed smooth in the beginning. Delivery scheduled for May 2026. I request a status update only to find out that my tub was “not transferred into the final production allocation queue as intended.” Now I have to wait another four months with a promise from Empava to “closely monitor the entire process” and a “$500 cash-back compensation” for my troubles. I did not receive the “closely monitor” promise. I was the one to contact for status updates. One month before promised September delivery I email Empava and I get a status update of early to mid September delivery. Multiple confusing emails that lasted until late September. We finally receive delivery confirmation from the trucking company, not Empava. Finally receive tub on September 22nd. The delivery was even a nightmare. The trucking company destroys our driveway because he gets stuck and continually spins his tires. The trucker even walked the driveway to see if he could make the turns. He tells us no problem, yet gets stuck. Two hours later, he finally allows us to get him unstuck with our tractor. This tub was purchased on February 8th from the Empava online store. I would expect royal treatment when I spend $9K on a custom tub. This tub was coordinated to work into our home build. I now have to wait on install because of wall removal to get it in our new bathroom. When contacting the Empava “tub” phone line, nobody answers so you have to rely on email communication. Email communication is spotty at best with a lot of confusion. I now wait in hopes for the $500 cash back compensation for my troubles. I’m not holding my breath.

Ordering the Jacuzzi was easy...5% discount was not presented to me....I would like to receive the discount....TY

Quick shipping. Quality products. Good price point. Only issue I have is the 30-day return policy. People are buying these appliances usually when remodeling a kitchen, which means they may not realize or know if the appliance will work for the available space until well after the 30 days.

Stay away from this company they have absolutely no clue of what they are doing. They send out the wrong merchandise and then take over 24 hours to respond. Chinese crap and service!

There is 0 customer service from this company. If there is a problem (and there was) you will recieve no support. They advertise a 2 year warranty and our cooktop failed in a year they would not answer a call a email or chat. We got screwed by this company

It took over two months from the time I ordered it,to the actual delivery of product.

ZERO STARS- WORST EXPERIENCE EVER
This company is the worst company I have ever dealt with. In trying to remodel my bathroom, I have purchased 4 bathtubs from Empava. Two of the tubs showed up with the wrong tub in the box, one was damaged with missing parts, and the fourth, I was emailed after ordering and taking my payment saying that it was back ordered and that it would arrive 2 months after the original delivery date. As bad as that all is, the worst part is the customer service, or lack of. I have spoken to the rep several times who "promised" to quick ship the missing parts for the damaged tub. I was willing to keep a damaged tub just to get my remodel complete, since getting a new replacement tub proved to be impossible. After waiting 3 weeks I have still not received the replacement parts. I have called and left messages and emailed daily, with no response. I have spent $2600, 4 times, and can't get what | need from this company. My bathroom model is on hold and the contractor is angry for the delays that this company has caused. To say that I wouldn't give this company two cents of my money is an understatement!! How they are in business is beyond me. I have owned a business for 25 years and this kind of customer service is unacceptable on every level.

They had the item I was looking for no problem everybody else seem to be going back order.

Quick and simple

Stovetop with only 2 burners that work. I contacted them, they told me to send a video. I sent a video that was over 2 weeks ago. No responses to any of my messages. What a joke. Avoid these guys

Very happy with the performance of the cooktop. Surprised to learn some of my stainless steel pots were not usable.

The site, was easy to use and the responses, clear and quick. Very efficient. Trusting the delivery will be on schedule as well.

Kind regards
Tony Read

Great product - quick delivery. Delivery could be more friendly for home delivery

Empava 59JT408 LED Whirlpool Bathtub
We love this tub!! Empava designed it so well with how beautiful it is and has all the functions anyone could want in a whirlpool tub. It arrived in perfect condition and my husband installed it. The size is perfect also holding 58 gallons so not using too much water.The LED lights and glass side are two of my favorite features.Get this tub! You will love it also!

plenty of item specs and easy check out and free shipping

So far so good with the ordering process. I’ll rate my experience again, once the oven arrives and unpacking.