Empava Appliances Reviews 228

I had issues with my delivery but you guys made the problem easier….

They made a small imperfection that happened during delivery right, very quickly, no issues whatsoever with their customer service, this is an outstanding company to do business with.

I have been trying to get a replacement control panel for months. At first the rep assured me that I would get a replacement after giving my order number.Later he was replaced with another rep(Jay) who could not find the number,he asked for another number which I gave him with my address and where I purchased the oven.He then said he could find that number. He then asked for a receipt I now feel as I was being led along.

Just what we wanted!

I been trying to get a replacement part since day 1..... I talk to a guy called Aron, he asked me to send him an email with pictures and he never replied back to me, I called multiple times and left voicemail and nothing
Please get back to me..... a different model was sent and doesn't work on my bathtub, I need a regular faucet and switch

We struggled to get the location for delivery but you never gave up and I received the stove rack. Thank you!

The Side by side wine cooler beverage fridge has a problem. The wine cooler hasn't been working properly since I received it and have been working with Empava support to fix it. It also came with dinged door on the wine cooler side which I am trying to get replaced as well. I will add an update once the cooler works. On a different note, I also received 2 of 52 bottle wine coolers and they work fine. The only issue is when the door is switched to a left opening door the Empava sign ends up upside down and at the bottom compare to the right side opening which is on the top of the door.

Love my tub.

Ordered our vent hood online and the experience was very smooth & easy.

Directions for operation were not helpful. Temperature varies.

Tub shipped and arrived very quickly. Delivery was an easy experience. This tub is for a new build, and while we have installed the tub, we don't have it operational quite yet. Tub is beautiful!

Worst customer service no one answers the phone and when they get back to you and semi answer questions and say they will get back they never do. Email replies are horrible as well

I didn’t really get a clear answer on why the over didn’t hold the temperature it was set at. Other than to take it out of the wall and try to reset it. I paid to have it installed. I just got it. I shouldn’t have to reset it.

Tub design is artful. The elevated seat allows comfortable break between time in the water. Complete control of jet strength and texture, and of course, direction. The lighting creates a mood; the choice is yours.

The order was confirmed quickly and I could track its shipping process from the order details. The only negative in the experience was the chat. I didnt get a response for almost 2 days for 1 of my questions

I purchased a 30"gas stove and the igniter for the stove has stopped working twice in one year. I expected more for a 2000$ item.

Customer service is the best. I had a problem with my gas cooktop and they were quick to resolve the problem

Looks great without knobs. The placement of the heat elements make sense as I mainly use the right one that is closer to me. I like that it can accommodate my big skillet. However, it takes 2 to 3 seconds to turn it on, and a few more touches to set the right temperature. It does take longer to get it ready than my coiled one with turn knobs, but I can sacrifice those for the look. It is not hard to clean unless I spill my food.