Empire89 Reviews 

Scammers! The website is beautiful and the clothes on the website are very beautiful, BUT what they sent me (a swimsuit) does not correspond to the photo at all: the design is different, the fabric is different, Chinese quality! The website positions itself as Italian, but sells Chinese, terrible quality clothes. You can't exchange! If you return, then only at your own expense to China, which makes the return unprofitable in terms of money! I DO NOT RECOMMEND Empire89.com

This company is a fraud! Ordered a bikini and dress for my girlfriend and it took weeks to arrive from China. More so, the products are utterly bad and not the same as advertised! I have 0 expectations they would return anything. Folks, stay away!

Took over four weeks to arrive from China - as it is not “handmade in Spain”

The quality is laughable, it really is so bad.

I have initiated the return immediately after opening the package today, let’s see how that will go. I have little to no hope of ever seeing those £200 again.

So very bad, do not order there.

Scam, don't fall for their ads, your mistake if buy anything from them. I lost over $500 dollars on trash quality. Delivery takes about 6 weeks. I sent them four emails within last two weeks asking how their return process works. They won't respond. They took my money, sent me trash, and won't respond to emails. Return process does not exist. Once they have your money, its gone. They will send you a bag of trash though. I'm literally about to throw entire order in trash. Ironic since this whole experience with this company has been trash.

This company is a fraud
They do not reply to my messages, they do not sent the order and they keep my 207€, without any explaination. It is a Huge Scam, please do not buy anything there. They rob you. And also instagram helps this people growth and promoting their content all the time.

Absolutely appalling quality / fit and nothing like one pictured, plus missing the matching headband. Took forever to arrive and returns impossible as they do not reply and arrives after the return period has ended. False advertising and made in wuhan china not Spain. Scam site can’t believe it’s not been shut down.

I'd give 0 stars if it was possible. This company is not from Spain, it's from China. The item arrived after 5weeks & the quality of the bikini does not resemble the image & price of what they are selling.
I have gone through my bank to assist as this company is falsely claims they are Spanish when it comes from China!
My bank have rejected the payments twice but will now have to go to Visa.
Save yourself the hassle & do not order.
All 5* reviews below are fake.

The fabric is very poor and low quality & the products have nothing to do with the online pictures.

Complete scam.

Bad quality, don't arrive, no refund!!! Don't order there!!!!

A conning enterprise.
Monies taken, no order confirmation then claim to have no track of my email / order.
No response once proof of funds shown. Just radio silence.

Do not use this company.
Instagram platform should also carry responsibility for allowing unchecked, unverified and misleading ventures into their platform.

Worst quality copy cat site.. nothing is what it looks like online

I ordered two pieces on this plateform two months ago.
The items never arrived.
Empire89 never responded.
100% scam.

DO NOT BUY FROM THIS SCAM SITE. I made the mistake of buying a shirt which was supposed to be seesucker fabric. What arrived from China did not resemble the shirt depicted on the site. It was not seesucker but some kind of plastic feeling synthetic which would cause you to sweat like crazy on a warm day. Sleaves were too short in an XL and I am only 5'10. Made in China label on the shirt despite the posturing as an Italian company. Absolute scam for which I was taken for almost $200. Shirt was thrown in the trash where it belings.

This is what they wrote after shipping the product only 48 days after the chargeback was initiated. I refused the package. They are a total scam. Claim to be from Spain but owned by Chinese Company based in California:

Let’s be clear.
When a customer initiates a chargeback with their bank, the direct communication and resolution process is effectively blocked. This isn’t our decision—it’s how financial institutions operate. Once that route is chosen, the bank becomes the sole intermediary, and we are no longer able to act on your case directly until the dispute is officially resolved.

Regarding the delivery time, our website clearly states an estimated window of 10 to 18 business days. Your order was produced and shipped within this timeframe. The fact that you decided to reject the package does not constitute a failure on our part. The item was processed, produced, and dispatched as agreed—there is no breach of contract.

Also, cancelling an order after production and shipment does not automatically entitle you to a refund—especially not through forced means like a chargeback. That is not a legitimate cancellation method, and in case of abuse, it may be considered misuse of the payment system.

Furthermore, your accusations that we are “diverting responsibility” are baseless. All we've done is explain the legal framework under which we operate, specifically the EU Consumer Rights Directive 2011/83/EU. According to this regulation, sellers are under no obligation to issue refunds until goods are physically returned and received in good condition.

Your claim that the parcel was “refused” does not automatically constitute a valid return. Unless and until we receive the item back at our warehouse, no refund will be issued.

To summarize:

We do not accept your version of the events or your demands.

No refund will be processed while the chargeback remains open.

Any potential refund will only be considered once we receive the returned item in perfect condition.

We reserve the right to take appropriate action if this situation continues to be presented in a misleading or defamatory way.

If you have any further questions regarding your order, please do not hesitate to contact us.

Best regards,
Empire Customer Service

please do not ever buy from here. ordered $1,100 worth of clothes. they look nothing like nor fit anything close to how they do online. I've reached out 8 times to provide steps for a return and have not heard back in almost two weeks. such a scam!!!

T

This company is a complete scam. I placed an order worth $300. What I received was an unwearable swimsuit of the poorest quality — worse than dollar-store standards — The rest of my order never arrived at all!!
Customer service is non-existent. No replies, no refund, no accountability.
They ship partial unwearable products, and then disappear.
I wish I had seen the flood of bad reviews before being scammed myself.

Avoid This Site – Total Scam

This website is completely unreliable. I ordered a swimsuit that took forever to arrive, and when it finally did, it looked nothing like the pictures. It was a cheap imitation — nowhere near the quality they advertised.

I paid $100 expecting a premium product, but what I received was disappointing and poorly made. To make matters worse, they refused to accept a return, claiming swimsuits are non-returnable — something that was never clearly stated at the time of purchase.

This feels like a scam. They misrepresented the product and are now hiding behind shady policies. Please don’t fall for it — do not buy from this fake site.

Scam. Pretends to be high-end European clothing, in reality it’s cheap knock-off rubbish made in China. Don’t order. Will be raising with consumer protection authorities.

Clothing is junk. Poor material and badly made. Return policy is you have to send it back to Spain at your own cost!

This company is a fraud. They never shipped the second item from my order, and I have been waiting over a week just to get a basic response about returning the items I did receive.

The items that did arrive are nothing like what is shown on their website — the photos are completely misleading. The material, structure, and overall quality are absolute garbage — cheap and poorly made.

They are deliberately misleading customers with attractive photos that do not match the actual products. This is a classic online scam operation and should be shut down.

I will be filing complaints with all relevant consumer protection agencies and urging others to avoid this site entirely.