Wasn’t told the actual coverage, was told I have a 0 deductible and repairs were covered under the obvious terms. Got my package today and it is a 0 deductible but coverage is only 70% of repair cost.... See more
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I filled out the information on line to get a qoute. I got a phone call 10 minutes later and felt pressured to go with the plan I was offered. I went ahead and signed up but was told it would take 10... See more
The experience was great when dilling with empire auto, due to the rate and amount of customer support that they give! I'm looking forward to having a great customer service from Empire Auto!
No long wait time for the initial call; CSR had pretty good knowledge and swift ability to answer my questions without the sense of unsureness; able to work with/personalize my options and requests; w... See more
Company details
- #75 of 87 best companies in Car Accessories Store
- #5 of 6 best companies in Car Repair and Maintenance
Written by the company
At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide. Please feel free to contact us anytime! 1-888-345-0084 or visit Empireautoprotect.com to get a free quote.
The Best Vehicle Service Protection For Your Vehicle!
Written by the company
- Customer Service is our #1 priority!
- Our goal is to make auto repairs less stressful. Vehicle owners may feel irritated and overburdened by the cost of repairs. We at Empire Auto Protect are dedicated to providing our clients with superb vehicle coverage. We provide a seamless sign up and claims process to eliminate the headache of dealing with your own repairs, to give you the best peace of mind.
Contact info
8 The Green, 19901, Dover, United States
- 8883450084
- info@empireautoprotect.com
- empireautoprotect.com
Mega Madness Sale
3.5
Average
3K reviews
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Reply from Empire Auto Protect
We appreciate your kind words! We are so glad our team could offer great value. Thanks!
Empire Auto Protect
Started out good but I found a better…
Started out good but I found a better deal asked for refund customer service laughed in my face n provided horrible service and act like they didn’t want to provide my refund I DO NOT RECOMMEND THIS COMPANY!!!! Maybe with better representation and staff sure but now absolutely not
June 6, 2026
Reply from Empire Auto Protect
We are truly sorry to hear about your negative experience with our customer service. We are taking your feedback seriously and will address these concerns internally to improve.
Empire Auto Protect
Reply from Empire Auto Protect
We're glad to hear our staff provided excellent and knowledgeable service. Thank you for your positive feedback!
Empire Auto Protect
Very professional and helpful customer…
Very professional and helpful customer service .
May 30, 2026
Reply from Empire Auto Protect
We're so glad our team provided professional and helpful support. Thank you!
Empire Auto Protect
slow gettin g iformation
May 30, 2026
Reply from Empire Auto Protect
We appreciate your feedback. We are working to improve our information delivery.
Empire Auto Protect
Home po;icy 112.71 drafted two times??? REfund.
Home policy issued Not requested''''''' 5-11-2026
May 29, 2026
Reply from Empire Auto Protect
We appreciate you sharing this. We are reviewing this matter to understand what happened.
Empire Auto Protect
Reply from Empire Auto Protect
We're happy to hear our customer service was friendly and helpful. Thank you for your feedback!
Empire Auto Protect
Reply from Empire Auto Protect
We appreciate your feedback. We are reviewing this.
Empire Auto Protect
I love the ease of access and patient…
I love the ease of access and patient agents themst give a great level of clarity
April 10, 2026
Reply from Empire Auto Protect
We're happy to hear you appreciate our easy access and clear communication from our agents. Thank you!
Empire Auto Protect
Where is my paperwork that was…
Where is my paperwork that was promised? I never received a receipt for my payment. I am thinking about calling my bank to get my $ back.
May 30, 2026
Reply from Empire Auto Protect
We are concerned to hear about your missing paperwork and receipt. We want to help resolve this for you promptly.
Empire Auto Protect
Be truthful
Be truthful. They are not part of Ford ProtectTHEY HAVE A VERY POOR CUSTOMER SEVICE. EXTREMELY RUDE AND DISRESPECTFUL. I DO NOT RECOMMEND
June 1, 2026
Reply from Empire Auto Protect
We appreciate your feedback. We are reviewing this internally.
Empire Auto Protect
I had your companies coverage when I…
I had your companies coverage when I purchased my car five years ago and I was treated very well and had no problems and I hope it goes well. This time and your representative today was very informative, polite and courteous and went through everything we just needed to discuss thank you very much sincerely, Ray Carter.
June 4, 2026
Reply from Empire Auto Protect
We are so pleased to hear about your positive experience with us over the years. We truly appreciate your kind words about our representative.
Empire Auto Protect
Staff was very polite and helpful
May 30, 2026
Reply from Empire Auto Protect
We're glad our team was polite and helpful. Thank you for your feedback!
Empire Auto Protect
Empire is very impressive
Shawn our representative was extremely professional. Knowledgeable not pushy at all. Answered all of our questions and explained the coverage in depth. Very impressive.
June 4, 2026
Reply from Empire Auto Protect
We're happy to hear our representative was professional, knowledgeable, and answered all your questions in depth. We appreciate your impressive feedback!
Empire Auto Protect
Untrustworthy company
Untrustworthy company. Don't believe what they tell you. They called me numerous times about their warranty, and I ended up becoming the latest victim of their high-pressure sales tactics.
I am now trying to cancel within the 30-day review period, but they are making it extremely difficult. I spoke with Steve twice, and he refused to listen to my concerns and even hung up on me. The level of disrespect was shocking.
My suggestion is to stay away from this company. I want my refund returned as promised. Dealing with them has been a horrible experience. I wish I had read the reviews before signing up. Already wrote two emails regarding cancellation.
Date bought
May 29, 2026 at 11:35:49 EDT and
Trying to cancel on 6/4/2026
Paul Morin
Empire Auto Protect
(888) 345-0084 Ext.
Empire Auto Protect
Empire Auto Protect | Toll Free: (888) 345-0084
Important Benefits
Pays directly to the repair facility of YOUR Choice
Accepted anywhere in the U.S. or Canada
30-Day Review
Transferrable coverage
Low deductible options
Complimentary 24X7 Roadside-Assistance
Complimentary Towing
Complimentary Trip Interruption / Tire Protection
Lowest-prices Guarantee
I don’t trust them, I know what I faced with there disrespectful behavior, attitude & lies that I can’t cancel the contact even within a weeks time, I will still not recommend them to anyone. Stay away from this company.
May 28, 2026
Reply from Empire Auto Protect
We appreciate you sharing your concerns regarding your recent experience and the difficulties you've encountered with the cancellation process. We are truly sorry to hear about the frustration this situation has caused. We are reviewing your feedback about the sales tactics and the challenges you faced when trying to cancel your coverage. We are also looking into the interactions you described with our representative. We want to ensure that all customer concerns are addressed respectfully and efficiently. We are committed to improving our services and appreciate you bringing these matters to our attention.
Empire Auto Protect
Reply from Empire Auto Protect
Thanks for the kind words
STOP DO NOT BUY FROM THEM
Do not buy from them. I got a warranty with him in less than 24 hours. Call them to ask questions about why I had not received my policy or any kind of paperwork from them got told 20 times by the same person to call Customer Service to get my refund Customer Service called me this morning, hung up in my face play games on my phone became very belligerent and disrespectful. I had to send them a cover letter of another policy I have the outright refused to give me a refund if I didn’t send it. I am calling the FBI the attorney general and the Better Business Bureau. I’ve already called my bank to put stop payments on anything to them. Something is very wrong there. This company is horrible.
June 4, 2026
Reply from Empire Auto Protect
We are truly sorry to hear about the frustrating experience you've described regarding your recent interaction with us. We take your feedback very seriously and are concerned by the issues you've raised about your policy, paperwork, and the service you received. We are reviewing your comments internally to address these matters thoroughly and improve our processes.
Empire Auto Protect
I feel like I was mislead
I feel like I was mislead. The gentlemen on the phone stated that the warranty was a continuation of the original factory warranty. That is not true. I also mentioned that Empire protect is a third party insurer and he stated that they are not. I read later that empire protect is a third party vendor.
June 4, 2026
Reply from Empire Auto Protect
We appreciate you sharing your experience. We are concerned to hear about the misinformation regarding the warranty and Empire Protect. We are reviewing this internally to prevent future misunderstandings.
Empire Auto Protect
Reply from Empire Auto Protect
We're glad our agent was helpful. Thank you for your feedback!
Empire Auto Protect
Reply from Empire Auto Protect
We are sorry to hear this.
Empire Auto Protect
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