Wasn’t told the actual coverage, was told I have a 0 deductible and repairs were covered under the obvious terms. Got my package today and it is a 0 deductible but coverage is only 70% of repair cost.... See more
Company replied
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Review summary
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I filled out the information on line to get a qoute. I got a phone call 10 minutes later and felt pressured to go with the plan I was offered. I went ahead and signed up but was told it would take 10... See more
Let's see how it pans out just jumped on the Empire auto protect wagon and getting ready to pick up my vehicle I'm ready to purchase so let's see when the time comes if I need them to step to the pla... See more
The experience was great when dilling with empire auto, due to the rate and amount of customer support that they give! I'm looking forward to having a great customer service from Empire Auto!
Company details
- #75 of 87 best companies in Car Accessories Store
- #5 of 6 best companies in Car Repair and Maintenance
Written by the company
At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide. Please feel free to contact us anytime! 1-888-345-0084 or visit Empireautoprotect.com to get a free quote.
The Best Vehicle Service Protection For Your Vehicle!
Written by the company
- Customer Service is our #1 priority!
- Our goal is to make auto repairs less stressful. Vehicle owners may feel irritated and overburdened by the cost of repairs. We at Empire Auto Protect are dedicated to providing our clients with superb vehicle coverage. We provide a seamless sign up and claims process to eliminate the headache of dealing with your own repairs, to give you the best peace of mind.
Contact info
8 The Green, 19901, Dover, United States
- 8883450084
- info@empireautoprotect.com
- empireautoprotect.com
Mega Madness Sale
3.5
Average
3K reviews
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The worst company I have ever dealt…
The worst company I have ever dealt with You never could get in touch with the same person They said you could cancel this at anytime ,But when we tried to call them back to cancel they would hang up the phone 🤬. So do something that we didn’t do Check them out. With the help of our credit card company we got it canceled.
June 9, 2026
This policy was cancelled 04/15/26 and…
This policy was cancelled 04/15/26 and you need to remove my information from your system. An unauthorized charge ON 06/05/26 was placed by your company for a CANCELLED POLICY. i expect to receive a refund for $49.99 that was debited from my account.
June 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sakes rep was courteous…
The sakes rep was courteous knowledgeable and did a great job.
June 10, 2026
Reply from Empire Auto Protect
We appreciate your kind words about our team! We're glad our rep was helpful.
Empire Auto Protect
Reply from Empire Auto Protect
Thanks for the kind words!
Won't let you cancel
You have 30 days to cancel the contract but they refuse to cancel. Going to have to contact the attorney generals office
June 10, 2026
Unprompted review
Reply from Empire Auto Protect
Thank you for your feedback. We sincerely apologize for any frustration this situation may have caused.
After receiving notice that the charges were disputed, we immediately issued a full refund to the customer. Our goal is always to resolve concerns promptly and fairly.
We take customer satisfaction seriously and strive to be transparent regarding our cancellation policies and procedures. If there are any remaining questions or concerns, we encourage you to contact our customer service team directly so we can assist further.
Thank you for giving us the opportunity to address this matter.
Reply from Empire Auto Protect
We're glad our staff was helpful. Thank you for your feedback!
Empire Auto Protect
The best customer service
The best customer service, easy to talk, very patient and friendly. Thank you
June 9, 2026
Reply from Empire Auto Protect
We are so glad you enjoyed your experience with us. Your kind words mean a lot to our team!
Empire Auto Protect
Very satisfied with your policy and coverage
, please what type of warranty y'all have to cover people on their cars
June 6, 2026
Reply from Empire Auto Protect
We appreciate your inquiry. Our team can provide full warranty details.
Empire Auto Protect
Sales rep was knowledgeable and…
Sales rep was knowledgeable and answered all my questions. Thank you!
June 9, 2026
Reply from Empire Auto Protect
We are so glad our team could assist you. We appreciate your kind words!
Empire Auto Protect
Max Harper told me there was a 1 time…
Max Harper told me there was a 1 time small charge for a 1 year ext. I just got a payment bill for $3500 for 3 years for 70% reimbursement for claims. Not happy here just called for cancellation also he told me my existing policy had expired even though there is 2 years remaining
June 3, 2026
Reply from Empire Auto Protect
We appreciate you sharing your experience. We are concerned to hear about the discrepancy regarding your policy and the information provided. We are reviewing this matter to understand what occurred.
Empire Auto Protect
Never signed up for your warranty.
Never signed up for your warranty. But you have taken money from my account and still havent returned it. FRAUD!
i want my money!!!!
May 20, 2026
Reply from Empire Auto Protect
We are sorry to hear about this issue. We want to help resolve this for you. We are investigating this matter.
Empire Auto Protect
Good customer services very…
Good customer services very professional thank for the good service
June 9, 2026
Reply from Empire Auto Protect
We're glad we could provide such professional and good service. Thank you for your positive feedback!
Empire Auto Protect
Reply from Empire Auto Protect
Thanks for the kind words
Quick and straight to the point
Quick and straight to the point, just the way it should be;) thanks bunch.
June 8, 2026
Reply from Empire Auto Protect
We're glad you enjoyed your experience. We appreciate your positive feedback and kind words. Thank you!
Empire Auto Protect
Reply from Empire Auto Protect
Thanks for the kind words
Peace of mind
Turns out the previous owner had the vehicle serviced through you guys. When I gave them my VIN they looked it up and told me my car was serviced with them in the past. I decided to get the full coverage just for peace of mind not bad for an extra 27$ and i was already given a good deal at 99$. Not to mention the owner before me clearly thought it was a good idea to choose you guys. It was a no brainer for me and I know if I need to file a claim it shouldn't be a problem because my car was serviced with you in the past 👌.
June 8, 2026
Reply from Empire Auto Protect
We are so glad to hear about your positive experience with us! It's wonderful that our service history provided peace of mind for your vehicle. We appreciate your trust in our services and look forward to continuing to assist you.
Empire Auto Protect
False Info given on the phone
I was told several lies during the phone call. Also, you didn't explain there are limits to the amounts that will be paid for repairs.
I requested cancellation the next day via email and have not heard any response. Hence, I inform my bank that I was detesting the purchase. The account has been closed.
June 3, 2026
Reply from Empire Auto Protect
We're sorry to hear about the miscommunication regarding policy details and cancellation. We'll review your feedback to improve our processes.
Empire Auto Protect
Reply from Empire Auto Protect
Thanks for the kind words
I Had An Amazing Experience With Empire…
I Had An Amazing Experience With Empire Auto Protection I'll Recommend That You Try They Services.
June 2, 2026
Reply from Empire Auto Protect
We're so glad you had an amazing experience with us! We appreciate your kind words and recommendation.
Empire Auto Protect
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