Empire Physiotherapy Reviews 

311
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and expertise. Many appreciate the personalized approach, thorough assessments, and clear explanations provided by the therapists, making them feel comfortable and well-informed. The service is frequently described as excellent, with people highlighting effective treatment plans that lead to significant improvement and pain relief. Reviewers often felt at ease throughout their sessions, even with new procedures like acupuncture, contributing to successful recovery journeys and making a noticeable difference for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, with many reviewers highlighting the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting how comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

It was the physio Neha who gets all the praise for how she is with me and what she is doing. Unfortunately had problems getting in touch with someone via phone calls Emails are not responded to qu... See more

Rated 5 out of 5 stars

Physio Empire physiotherapy the centre farnham Road. Had treatment for my shoulder happy and 70% better Helpful staff work and help provided as required and booking appointments and followups prompt... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

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4.9

All reviews

(311)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent.
Had my initial appointment and Neha was kind compassionate and knowledgeable.
Had this shoulder arthritis which has become unbearable and actually for the first time I’m feeling hopeful.
Neha made me a plan and started her work in the first appointment.
Excellent place. X

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent therapist

Neha my therapist was able to help with my pain management and was very easy to get on with.
I can’t fault the treatment given. However it be even better to have had more sessions with her.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

A lovely experience with Harris and Empire Physiotherapy

I was so lucky to be Harris' patient and he took great care of me and my son, who he also treated. Empire Physiotherapy's facilities are excellent, clean and hygienic. Every visit was met with a smile and appointments were always on time and the full session length (no shortening). I would highly recommend Harris and Empire Physiotherapy!

October 30, 2025
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Rated 5 out of 5 stars

I have been referred to Empire Physio…

I have been referred to Empire Physio by my NHS Doctor after experiencing severe pain in my right knee for over six months.
I had tried several different treatments including medication, but nothing seemed to relieve the pain.

Harris initial consultation was excellent. He worked with me to identify the root causes of my pain, and recommended a number of exercises along with a three session course of therapy plus two acupuncture sessions.

Harris worked with me collaboratively, to understand my occupational health needs and effectively identified the best course of treatment, exercise and changes required to heal the damage around my right knee but also prevent the injury returning.

His knowledge, patience and understanding have relieved my pain symptoms and help me to recover and manage my daily routine to avoid reoccurrence.

I cannot thank you enough. 🙏🏼

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience and now im pain-free

I had 6 sessions with Neha and she made me feel really comfortable with the treatment plan she recommended, evwn the acupuncture which I was worried about but has helped my pain. I have some exercises which will assist me in the future too.

September 26, 2025
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Rated 5 out of 5 stars

Amazing service

Neha made me feel comfortable and explained everything in detail. Very professional and friendly at the same time. Highly recommend.

September 21, 2025
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Rated 5 out of 5 stars

Neha

Neha put me at ease, explained everything throughly, treatment was not painful and I left feeling better than I entered which is fantastic 🥳

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Ignored and forgotten.

My pregnant wife has an ongoing back injury and was refered here by the GP, we are trying to understand why she was treated so poorly.
The assessment was lacklustre with no physical assessment carried out,
The actual session wasn't attended by a physio, no explanation was given why, no apology given for wasting her time, and no follow up was attempted.
Perhaps she is the 'wrong type of person' to receive treatment here.

August 18, 2025
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Rated 4 out of 5 stars

Empire physio doing great work

Very good experience with empire physio they doing great work.last few weeks ago i started my physio session with empire physio and yesterday I had last one its great experience especiall i want to mention the name Neha she was very helpful very kidn and make u very comfortable between ur treatment

August 19, 2025
Unprompted review

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