Empress Reviews 

677
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally soft leather and beautiful design, noting that the footwear feels remarkably comfortable and supportive for long walks and daily wear. Many consumers also highlighted the overall excellent product quality, gorgeous appearance, and perfect fit that feels like walking on a wonderful cloud. However, some people mentioned that international shipping took a very long time to arrive and tracking information was frequently delayed. Some reviewers were not happy with the sizing, explaining that the shoes run very small and that completing returns is quite expensive and complicated.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding sizing and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional materials and... See more

Order

People report mixed and ambiguous experiences with order processes. Reviewers express high frustration... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting excessive delays of up to a month... See more

Return policy

Consumers find return policy to be extremely frustrating and complicated. Reviewers note that returns are not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Response is great. Shipping is costly to return items so costs a lot to try the shoes if you don't live in the US.

Rated 5 out of 5 stars

I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... See more

Rated 5 out of 5 stars

I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... See more

Rated 5 out of 5 stars

Extremely responsive customer service. But not forgetting the shoes - the most comfortable shoes ever. The square toed flats (of which I have maybe 4 pairs) have seen me through long flights and very... See more


Company details

  1. Footwear Wholesaler

Written by the company

Our goal is to create the most comfortable and stylish shoes in the world.


Contact info

3.8

Great

TrustScore 4 out of 5

677 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(677)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

I do adore your square toes shoes…very…

I do adore your square toes shoes…very forgiving for my bunion. First pair I ordered in my regular size and they are a bit short. 2nd pair I went up from a 10 to 11 and they are much better; and I can adjust the strap for my narrow heel.

I’m trying to stretch out the size 10!

March 1, 2024
Unprompted review
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Rated 5 out of 5 stars

super comfy shoes + great communication = perfection

your shoes are so amazingly comfortable that i wear them just about every time i leave the house. there is always fast order recognition as well as regular updates. i recommend them to everyone and get multiple compliments when i wear them as i have multiple pairs. thanks for making such great shoes and having such wonderful communication.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great fit and comfortable

I absolutely love my two new pairs of square toes flats. I purchased a black pair and a wine pair. They are very comfortable and fit well. I was surprised that on the first day I was able to wear them for nine hours. My feet were not sore and my bunion was on aching. Very impressed. I will definitely be purchasing more!!

January 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Cute, but…

I was skeptical of buying something that advertised on Facebook. I’ve had bad experiences. Anyway. The service was great! Unfortunately, the shoes won’t work for me. I will use them as house slippers. They are cute and if you don’t have problems with your feet, then they will work for you!

January 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Love that there flats

Love that there flats, but with cushion to feel comfortable. The scare shape in front of toes. Going on the second pair. Have them to my self for Christmas!! 😊

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

My second pair of Empress

My second pair of Empress. How I love the soft leather, the perfect fit and the fact that I can wear them all day with no problem. The shoes arrived quickly after ordered as ordered. I have recommended this company to multiple people after they have commented on my shoes.

December 25, 2023
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Rated 1 out of 5 stars

No shoes and no customer service

No shoes and no customer service. Ordered the shoes 11 days ago and I cannot get these people to respond in a comprehensible manner. All I want to know when they’re shipping, so I can track the shipment. It looks like all they’ve done is print a label. Every time I email/text they respond with links to junk shipping websites.
I live in the States and not somewhere that would require a cart and donkey for delivery! I want to know where my shoes are. I want someone to respond to my questions.
Buyer beware…

December 5, 2023
Unprompted review
Empress logo

Reply from Empress

Hi Al,

We sincerely appreciate your patience while awaiting the delivery of your order and would like to extend our apologies for any inconvenience caused by the delay. Some of our orders are shipped from our overseas warehouse, which may result in extended delivery times. We are currently exploring alternative shipping options to avoid such situations in the future. Once the parcel has arrived in the US and is forwarded to USPS, the tracking information will be updated accordingly. We thank you for your understanding.

Kind regards,
Jennifer

Rated 4 out of 5 stars

Cute flats!

I ordered the flats in Wine a couple of weeks ago. The shoes came in good time -I'm in Canada- and are very comfortable, as advertised. I specifically purchased the Wine ones because in the pictures, they looked to be a sparkly ruby red. I was a little disappointed that they are much darker and less sparkly than the pictures suggest (maybe the name of the colour should have been a tip off for me). Return shipping will be expensive, so I will keep them (they ARE cute). Perhaps the website pictures could be updated to show them in different light that reflects the darker hue?

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful!

The shoes arrived on time in a tracked package, the boxes included a shoe bag, and a little rose wrapped in a ribbon as well as the shoes themselves which fit just like the charts said they would and are very comfortable. I like that they cut down on extra packaging by sticking the socks I ordered in the boxes themselves, which by the way are very nice shoeboxes and one of mine has already been pressed into service to store buttons. I love this company, and how it doesn’t have 10,000 types of shoes but instead sells only a few and concentrates on doing that really, really well.

December 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Perfect for wide feet!

These are the most comfortable flats I have - 4 pairs and counting... They fit perfectly on my wide feet. I love that they are leather, not completely man made material. I wish they were less expensive, and I would order more, but I do understand one must pay for quality. Love the attention you put to detail in the packaging!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

I had a double bunionectomy surgery

I had a double bunionectomy surgery, and finding comfortable shoes was a challenge for me until I saw an advertisement and decided to give it a try. They are the most comfortable pair of shoes I have ever worn, and I purchased four different colors to match with my clothes. My sister bought four more because she was totally in love with them too. Their customer service and support are top of the line!

December 9, 2023
Unprompted review

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