DragonPass Reviews 

Booked via the Stansted website to the embedded dragonpass form which goes directly to DragonPass. Stansted and Natwest confirmed this.
I received no confirmation email so called DragonPass to reach someone barely understandable and kept saying she could not search for any bookings via an email address. Disgusting service, zero initiative and no proactiveness.
Then leaves me on hold until I hang up whilst having asked multiple times to be transferred to so one who has permissions that they claimed to not have.

never refused entry to any lounge, but as of May 2024 unable to add my payment card to top up for credit. No assistance from customer support so DragonPass now useless.

Turned away from two lounges in San Francisco.
Having pre-booked they just said no! DragonPass is an add on benefit from a BARCLAYS Bank travel plus package so my expectations were low anyway. Reflects badly on BARCLAYS Bank but honestly do they care?
My advice is that you should not pay anything for this "service" because you won't get anything out of it. #UNRELIABLE #NOSERVICE

For the past three months I have been unable to link my membership to my profile meaning I can’t use the service to book lounge access. DragonPass customer service have been terrible, they do not respond and take zero action, don’t waste your money on this company.

As with so many turned away as full, staff rude a disinterested, waste of money

I have tried many many times to use the lounge passes and I am always turned away at the door. They say that they are full for those with this pass or that there is a wait (more than an hour) for this particular pass. This lounge program is third rate and completely useless. It is impossible to use the service we are paying for, it is basically a scam.

Told at the lounge that children were able to go in for free then had £60 taken from my bank account without my consent. Absolute fraudsters. Complained via customer services, condescending, rude and refused to either confirm escalation or apologise / refund. Stay well away

Utterly useless company. I despair companies like this still exist. Should all be sacked.

Dreadful company - not able you use the service you pay for! Closed my complaint quoting their T&C "Subject to availability" - there is never any availability - scam!!

They remove lounges without warning. Their telephone line is a joke.

I write this review on behalf of my granddaughter & her partner. They paid £60.00 to access the Lounge at Glasgow Airport before their flight on 1st May 2024. They were refused entry into the lounge and told that the lounge area "was full". I completed a "contact us " online form that went to DragonPass and this stated that someone would contact me within three days. No one has contacted me at all. I fail to understand why these companies can take bookings as there must be some one monitoring if the lounge has the capacity before confirming the booking. Having read the terrible reviews on this Company and their lack of communication & customer service, I plan to escalate my complaint directly with the Airport Authority. Yes, I know it's not a lot of money, that's not the point, how many other individuals are being ripped of prior to going on holiday.

Crap. Can never get Into the lounge having paid for the service as they are too busy and only taking paid reservations. What's the point?

Unfortunately you cannot access the lounges without prebooking and you can only go 2h before your flight which is useless…..
I do not recommend it at all as it’s impossible to access to any lounge with this pass.
Prebooking is not available

After installing the Dragonpass app and loading my MC information, I was shown by the Lounge attendant that I had 2 free passes to enter. I selected this and entered and was erroneously charged $90 CAD. Now you would think that this is easy to resolve by contacting DragonPass...NO. The "contact us" number in the Dragonpass app or website is simply the Mastercard 1-800 number and they know nothing about it. I eventually did get through to the other Dragonpass number.... in the UK, but they couldn't help me as I am in North America. I was only able to get a refund by disputing it with my MC company. I have successfully deleted my account in the app and now wish to warn everyone how unethical this company is, which may be Mastercard is unethical. Time to try Visa.

Very bad experience. At Bangalore international airport T2 where majority of international flights are leaving, no access for dragon pass. Reason - it is there in arrival gate for international and for domestic arrival and departure. Not very sure why T2 departure is left out

I previously noted you had go always prebook the UK lounges despite having a packaged current account which I pay extra for. It seems now the service has detoriated that much that now you can't even prebook a UK lounge with Dragonpass the portal that my account use. Between me and my wife we tried ober 100 different dates, times and UK lounges to test the system and none show up as available. I was told I'd have to just turn up but this doesn't work either as the lounges just refuse you entry so either way you're screwed. You can't prebook and if you turn up you are told the lounge is full because the lounges all want people to pay the full cost. It's a disaster for UK lounges especially and it's pointless paying for Dragon Pass as a perk with packaged bank accounts as you just can't use it.

At this rate Dragonpass will be non existent within a year.

Garbage company and service, needs to go under ASAP. Normally use my Amex complementary lounge entry, but cuz they were full I crossed the hall to a lounge who accepts dragon pass. The reception advised they were closing in less than 45min, I asked how much was the lounge with my membership, the reception entered my membership number into their computer and advised it was free, next day there’s a $90 charge. I essentially payed $90 to sit on a couch and watch the crew clean the lounge and kitchen. Both Rogers bank and dragon pass advised me that it was my fault for believing their employee at reception and should have verified the lounge fees online rather than taking the lounge employees word.
Imagine shopping and finding the charges on your statement higher than advised at the cash register and then being told it’s your fault for not verifying the costs online before going to the cash register.

Many lounges expect you to pay extra to book place. Nothing like it used to be.

Where to start. 2nd time using dragon pass, 2nd time refused entry. Yes I know what the T&C are but being refused entry when the lounge is 1/3 full is ridiculous. Fo not waste your money. I'm now £40 down with nothing to show for it. Not even a pastry.

Do not bother with Dragon Pass you can never gain access with your pass,but if you offer to pay you will get in at Manchester Airport.
Just back from Istanbul, the airport lounge is abysmal. Hardly any choice of food and coffee beyond the pale.

Don't waste your time or money with Dragon Pass just give it a swerve.
I did complain to DrsgonPass but they are not interested on the slightest.