Stay Away
I feel deeply disappointed, specially since I even stayed on their site with a Pro subscription for two years. It suddently became impossible to quit. The only luck I had was not being able to pay, due to a lack of credit on my card, which was a blessing. If you check in the area of the subscription there's no option to delete your card's data, so your paymenth method can only be updated, not deleted in case you want to close your account. Not being able to find that I proceeded to delete my account, so I can't even login now, and even less have any use of it - which I don't want anyway. Nobody can say they charged me for a service....but they keep trying to charge me. I keep receiving mails about unsuccessful payments, the only thing I've received by encast, and I read outraged comment replies about how the site "isn't a scam" and how "quickly they answer", and how supportive they are. The attempts to take money from a subscription I don't use (with a deleted account) are three now, and that's not a lie. The mails I've sent to both the email adresses were ignored for days, I haven't received not an answer, nor a confirmation of my deleted account and subscription (which has no reason to exist, since I've deleted my account). I wonder why can it be so difficult to delete an account and subscription. Stay away from this site: I started out trusting them and now I can't get rid of them, there's no answer nor a solved problem.
Reply from enCAST
We're sorry to hear about your experience, Bianca, but we would like to clarify a few important points.
Our support team has responded to every email you’ve sent us — including the ones this week — and we can confirm through our system that these emails were opened. Unfortunately, we never received a reply from you to any of our responses.
Regarding your subscription: when you deleted your account, the page clearly explained that subscriptions must be cancelled before deleting the account. This is necessary because deleting an account does not automatically cancel a subscription — just like on many other platforms. In your case, the subscription was still active, which is why payment attempts continued. These attempts stopped only because your card had no available funds — not because the subscription was cancelled.
As per GDPR regulations, once an account is deleted, all personal data (including billing records) are permanently removed. This makes it more difficult for us to trace and cancel subscriptions manually — which is exactly what we’re now working on for you.
We’ve never charged you after your deletion, and we’ve never ignored your messages. We are genuinely trying to help and resolve this, and we kindly ask that you respond to our emails so we can finish the process.
Thank you.
— The enCAST Team