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Enccount Reviews 

14
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TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

14 reviews

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2.3

All reviews

(14)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

NO RESPONCE

As you can see from my previous reviews they have answered that they would contact me by email to sort this issue out I have not received an email in either my inbox or junk from them so they do not honour the fact that they refund or exchange an item

I have never received them in either my inbox or junk mail I have done a search and I have sent you six emails but no emails from you received

October 13, 2026
Unprompted review
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Reply from Enccount

We sincerely apologize for the inconvenience caused; however, we have contacted you three times via the email address you provided (geoffberry1954@hotmail.co.uk) but have not received a reply.

Rated 1 out of 5 stars

I ordered a car vacuum cleaner and…

I ordered a car vacuum cleaner and contacted customer service to return the product. I have received an email saying they will be in touch but over a week later still nothing received from them.

August 20, 2026
Unprompted review
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Reply from Enccount

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@enccount.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Rated 1 out of 5 stars

What went right 6 days told it's coming today

What went right.
This company is a absolute nightmare to buy from. They have NO contact details. They told me my parcel had been delivered to the green door not mine the varnished I even sent the there delivery photo and mine of my door. They use InPost who told me for 6 days that my parcel was being delivered. This company is part of the SHOP set me. I will never by from this company again

July 1, 2026
Unprompted review
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Reply from Enccount

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@enccount.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Rated 1 out of 5 stars

I was disappointed with my purchase the …

I was disappointed with my purchase the quality was very cheap in every way I could have purchase this item anywhere in a discount store for 3euro and better quality than what I received from this company

July 17, 2026
Unprompted review
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Reply from Enccount

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@enccount.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

Rated 4 out of 5 stars

Ok so after reading all the other…

Ok so after reading all the other reviews I was a little dubious about ordering from this site, I have to say that I the reading glasses I received are excellent quality and they even came with a hard case and micro fibre cleaning cloth. The only issue was that it took 3 weeks to deliver, but I suppose that’s because it came from China. All in all I’m a satisfied customer. Would I buy from this site again? Depending on the product yes I probably would.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Sun glasses (2 Pairs) never arrived

Sun glasses (2 Pairs) never arrived, when I enquired after 7 days they hadn't even been shipped. Gave me a tracking number that didn't work. No further response as to when they may turn up. I've given up and ordered replacements.
I believe this company is just a scam to rip you off.
Don't fall for the adverts. Avoid them or you will loose your money.
#CCO6982 was the order number. I will let you know if anything arrives this year.
After a recorded 39 hour flight from China it's now showing it's been at a London airport (no idea which one) for 3 days.
I will update in 3 more days then I will move on to more interesting topics. I've heard nothing from the seller but the automated email shown below.
3 more days and nothing.
Nothing from the scam supplier.

July 9, 2026
Unprompted review
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Reply from Enccount

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@enccount.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 1 out of 5 stars

I wish I'd read reviews before buying…

Edit: well, my review provoked a response and they're apparently replacing order. Will see how that works out. Watch this space! 22/04/26
I wish I'd read reviews before buying paint. Ordered 2 but 1 was burst/leaking when it arrived. Informed them within 20mins of delivery including photos. They take NO responsibility and suggested I could return, at my own expense and then they'd send another. At this point I must have at least 12 replies...all saying nothing! Probably AI.
APPALLING customer service. Avoid them like the plague, no matter what they're selling. Ordered March 28th, dispatched April 5th, delivered April 15th and constant repetitious emails since. Why don't they just send the blinkin' replacement???

April 15, 2026
Unprompted review
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Reply from Enccount

Dear customer,
Please accept our sincere apologies for the unsatisfactory experience you’ve encountered.
Kindly offer your order details to our support email address (service@enccount.com ).
We will spare no effort to sort out your issue and assist you properly at once.
Hope you have a wonderful day and everything goes well!

Rated 1 out of 5 stars

Ordered cat flea tick remover when it…

Ordered cat flea tick remover when it arrived it was written in Chinese even though the advertising photo was in English . So I don’t trust what I am spraying on my cats have asked to send it back and have a refund…..no joy yet

September 15, 2025
Unprompted review
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Reply from Enccount

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We promise to prioritize your concerns and resolve them as quickly as possible. We stand behind every product. If you require English manuals, please contact our after-sales team at service@enccount.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Scam company

Scam company - I bought 50m Volt Guardian Rings for adult females in my family from them but they were just tiny rings with spikes sticking out. Bearing in mind I told their customer service this and they would only fit a child they advised me that returning them would cost me too much and I should give them as gifts!! Do not buy from this company!

August 7, 2025
Unprompted review
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Reply from Enccount

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@enccount.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

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