Enclothed Reviews 

38
•
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

After filling out the online form, a phone call and then an email I was disappointed with such a seemingly impersonal box that ignored items I requested and included items I had specified I already... See more

Rated 3 out of 5 stars

Was looking for them to send clothes wouldn't naturally pick up in-store but my first stylist has not pushed my colour or style boundaries. Found a few new brands which fit well but otherwise same o... See more

Company replied

Rated 5 out of 5 stars

I've used Enclothed for a few years now, and the service is always fantastic. Whether you're a guy with a decent sized wardrobe of clothes already, or someone who knows nothing about style but... See more

Rated 5 out of 5 stars

Just received my second box and had to share. Not only did my stylist learn from my first box - sizing was a bit big on a couple of items, she also understood my style better than i could explain. A... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

The ultimate solution for guys who don't have the time or desire to go shopping. Enter your measurements, preferences, budgets and click through a collage of styles.Then sit back and let one of Enclothed’s stylists hand-pick and deliver you items from brands you love (and a few surprises) in sizes that fit. Your only job is to try everything on – keep what you like and Enclothed collects the rest. The service, deliveries and collections are all free. STYLE. NO EFFORT Proud Partner of The British Heart Foundation


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3.9

Great

TrustScore 4 out of 5

38 reviews

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3.9

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(38)

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Rated 2 out of 5 stars

An impersonal "personal service".

After filling out the online form, a phone call and then an email I was disappointed with such a seemingly impersonal box that ignored items I requested and included items I had specified I already owned (its dissapointing to be ignored in a "personal" service). Also the style of the items wasn't really to my taste but I suppose that can be hit and miss (I didn't even bother trying on most of the items).
The service is pretty expensive too, with almost all the items being at the top of the price range of that I specified online, so they're really just trying to sell the most expensive items that you will buy.
It is convenient though. But given how badly the first box went I doubt I'll order a second.

May 2, 2018
Unprompted review
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Rated 4 out of 5 stars

Jesse - a guardian angel

I’ve had 2 boxes so far... I always ask for a statement item in my box and I have to say Jesse never fails to hit the nail on the head. Okay the prices might be a bit pricey but they always price match where they can, and when I strip out the cost to get to the shop, parking and the pain of walking around this service has been like my guardian angel. A lot of nasty knock offs trying to offer something similar to Enclothed but best advice would be don’t try anyone else apart from them. Their the original and will always be the best at it.

October 24, 2017
Unprompted review
Rated 5 out of 5 stars

Enclothed is an amazing company!

Enclothed is an amazing company!
No upfront cost, you only pay for what you keep.
I have built up a solid relationship with my stylist, who sends me great brands that are tailored to my fit and preference

September 13, 2017
Unprompted review
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Reply from Enclothed

Hi Sam,

Thank you for the incredible review! We're so pleased you love us!

Have a great day :)

Rated 5 out of 5 stars

Love

I absolutely love Enclothed and with the professional, personal service Kelly provides it is an outstanding company. I always look forward to receiving my box. The clothes are high quality and at a reasonable price you can fill your wardrobe without leaving home. I can not recommend Enclothed enough.

September 13, 2017
Unprompted review
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Reply from Enclothed

Hi Daniel,

Thanks for the review it's brilliant!

Kelly is over the moon! We're all so please you love the service.

Have a great afternoon :)

Rated 5 out of 5 stars

Always on the money. Fantastic service and selection.

I've used Enclothed for a while now, and I love it. Got a wedding coming up and need an outfit? No sweat. They have you covered. They've dressed me for weddings, job interviews, parties, and just for casually day to day stuff. Kelly, who has put together all of my boxes, has nailed it every single time. I can't remember the last time I bothered to negotiate the Saturday crowds. Much love for what Enclothed does.

September 13, 2017
Unprompted review
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Reply from Enclothed

Hi Mathew,

Thank you for the wonderful review!

Kelly is incredibly pleased! We're looking forward to styling you for your next event.

Have a great afternoon :)

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Rated 5 out of 5 stars

Really like this service

Really like this service, keep the boxes coming!

September 10, 2017
Unprompted review
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Reply from Enclothed

Hi Chris,

We're so pleased you love the service!

Thank you for the kind review :)

Rated 3 out of 5 stars

Great idea .... shame about the admin!

Great idea - having a box of good, modern clothes sent to you on a regular basis that suit your style and fit is a great concept and saves me having to do the thing I dislike most .....trailing around shops!

However, the Admin and logistics are poor, wrong sizes, missed days, emails asking how I liked a box well before the box arrived. Get the administration and logistics right and it will be a winner!

August 4, 2017
Unprompted review
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Reply from Enclothed

Hi Gavin,

Thank you for your review!

This is some really valuable feedback for us, Thank you for bringing it to our attention.

We're happy to see that you are optimistic about our service and we'll ensure this feedback is used to improve our admin.

Have a great Friday :)

Rated 3 out of 5 stars

Looking for something different with the convience

Was looking for them to send clothes wouldn't naturally pick up in-store but my first stylist has not pushed my colour or style boundaries.
Found a few new brands which fit well but otherwise same old blues, white & greys that I bought before.
Will try them again as got new stylist hopefully get some good stuff at reasonable price.

August 3, 2017
Unprompted review
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Reply from Enclothed

Hi Graham,

Thank you for your review!

This is some great feedback, we'll make sure your stylist totally aware so that your next box can be spot on!

Have a great Friday :)

Rated 5 out of 5 stars

Enclothed - THE online personal stylist.

Having seen a similar concept through my social media accounts, I was sceptical as to whether the stylists could grasp what it is I wanted.

I bit the bullet and gave it a go and I was very happy with the service, they've just made my life a whole lot easier.

As a man who likes to stay in some sort of touch with the latest fashion trends, the team definitely sort me out with the right gear.

Overall, Enclothed have grasped that customer service is key and hit the nail on the head with great clothes time and time again.

It's like having Harrods face-to-face customer service but online.

July 9, 2017
Unprompted review
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Reply from Enclothed

Hi Andy,

Thank you for your kind review, we're so pleased you love the service and that you are now part of our Enclothed community!

We hope every box is just as good or better :)

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Rated 5 out of 5 stars

My second box - brilliant

Just received my second box and had to share.
Not only did my stylist learn from my first box - sizing was a bit big on a couple of items, she also understood my style better than i could explain. Am totally sorted for my holiday. Definitely recommend Enclothed, I can't see why I would need to go shopping again

July 4, 2017
Unprompted review
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Reply from Enclothed

Hi Danny,

Thank you for your wonderful review!

We're so pleased your happy with your second box.

Have a great holiday :)

Rated 5 out of 5 stars

Enclothed are the only way to go!!

I have been using Enclothed to do my main clothing shopping for the best part of a year now and can safely say I would never go to the shop (unless incredibly desperate) again. There are so many reasons why but here are a few of my favourites; Jessie (my personal stylist) is second to none - she knows everything I require and manages to get it ‘bang on’ every time! Secondly the boxes I receive with clothing in it are almost always spot on. It surprises me how someone I’ve never met can have such a grasp on what I want to wear.

Overall Enclothed manage to capture great customer service, fantastic clothes and the ability for me to not have to faff around going in and out of shops on Oxford Street.

What an awesome brand with equally as fabulous stylists!

June 30, 2017
Unprompted review
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Reply from Enclothed

Hi James,

Thank you for your wonderful review!

Jesse is incredibly happy to hear you've had a great experience :)

Have a great day!

Rated 5 out of 5 stars

Leagues ahead of companies in this …

Leagues ahead of companies in this field for one reason. Customer experience. With all touch points - talking to my stylist, social media interactions, checkout process, booking my collection - I really felt like I was receiving a personal touch and Enclothed did a remarkable job of picking stuff I love! Guys stop shopping honestly. Just let Enclothed take the hassle away

June 30, 2017
Unprompted review
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Reply from Enclothed

Hi Ricky,

Thank you for your wonderful review!

We hope you have a great weekend :)

Rated 5 out of 5 stars

Excellent Service

I order a box quite often as gifts and have always had a fantastic experience. Great people and excellent service, especially when the courier didn't turn up and Ruby from customer service couldn't have sorted it out quicker!

May 17, 2017
Unprompted review
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Reply from Enclothed

Hi Debra,

Thank you so much for the lovely review, we're so happy you love the service!

Have a great day :)

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Rated 5 out of 5 stars

Clever concept - well executed

I hate shopping and I have next to zero fashion sense.

I decided to take out a monthly Enclothed box after seeing it on an advert and have really enjoyed trying on clothes that I would never dream of picking out in the shops - and finding that I love how they look.

I'm regularly complimented on my new clothes, which admittedly can be a bit on the pricey side sometimes. However, you're also paying for the service of someone who listens to your feedback and adjusts your next box accordingly. Kelly, who is my stylist, is getting worryingly good at building my box. My first box, I kept one thing, my second box I kept a couple of things and my third box I kept three things.... I'm worried about how much I'll spend in a year's time - which is testament to Kelly and the concept!

The delivery and pick-up is seamless but that might be because I'm always in the office to be able to hand it over. It works for me though, which is why I'm happily recommending it to my friends and family.

March 17, 2017
Unprompted review
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Reply from Enclothed

Hey Alex,

Thank you so much for your kind words.

It's lovely to hear of peoples great experiences, your compliments have been passed on to a very happy Kelly!

All the best and have a great weekend :)

Rated 1 out of 5 stars

Auto Generated Emails - Poor Customer Service

Delivered my box to old address even though specifically asked to be delivered to new address and even had my stylist confirm this via email.

Did not handle/apologise for the inconvenience caused, just kept sending emails with "proof of delivery", great....

Will never ever use this Service again and I will ensure if anyone asks me I will steer them away.

January 22, 2017
Unprompted review
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Reply from Enclothed

Hi Sam, I am so sorry to hear that your experience hasn't been as smooth and hassle free as we promise. We have made some changes and learnt from our mistakes and we can only apologies for the inconvenience that you have experienced so far. Thank you for bringing this to our attention and we promise you will be well looked after if you ever do decide to try us out again! Please contact hello@enclothed.co.uk if you wish to discuss further orders with us. Thank you and sincere apologies again!

Rated 1 out of 5 stars

Awful customer service

The first box sent was completely wrong in terms of what I had asked for. The second box was better but some of the sizes weren't perfect so when I asked for another box they didn't even bother to reply to my emails!

October 26, 2016
Unprompted review
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Reply from Enclothed

Hi Gumro,

Thank you for bringing this to our attention. First of all I'd like to apologise for your experience and I want to assure you that we take complaints very seriously.

Can you please provide your email address used on our systems so we can do an internal investigation on your experience. Please reply here or on customerservice@enclothed.co.uk.

Thank You,

Rated 4 out of 5 stars

An intimate service, but you'll pay for it.

The concept of enclothed is great. Essentially, you're getting a personal shopping experience via mail order.

However. I'm the sort of person that's more at home buying their clothes in Asda, and the prices take some stomaching. This service is clearly aimed at the wealthy. I'd go as far to say that they're probably targeting households bringing home £100k+ I know they don't expect you to keep everything in the box, but if i had, my most recent one would have set me back £1350 for 12 items.

The first time I got a box I look at the prices and thought "forget it". But a couple of days later I has decided to keep a nice blazer. I would have kept the shoes but my wife didn't like them and that made me reconsider. There was a great pair of trousers but I found a similar pair in Next for a fifth of the price!

I'm in a position now where I can kind of afford things like this, but my brain still stays it's a waste of money. Regardless though, it's a great way for blokes who need help with style to get themselves thinking. Now I can look elsewhere for cheaper versions of outfits I like, whilst maybe keeping the odd item as a treat.

September 29, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent concept, excellently delivered

I've used Enclothed for a few years now, and the service is always fantastic.

Whether you're a guy with a decent sized wardrobe of clothes already, or someone who knows nothing about style but just wants to look better, Enclothed will do a great job for you.

The stylists are personable, friendly and genuinely seem passionate about finding you JUST the right pieces.

I use an Enclothed box as a treat to myself, but as you can technically spend absolutely nothing by sending everything back, you have little to lose by giving it a try.

September 12, 2016
Unprompted review
Rated 5 out of 5 stars

You ask for a box perhaps asking for something in particular and it arrives in a few days.

I have had few problems dealing with Enclothed. The clothes are cool modern and of good quality. You keep what you like and send back anything that you don't like or maybe doesn't fit. They arrive at your door to take back the box containing anything you don't wish to keep. You pay for what you have kept a few days later. I admit my stylist has good taste.
Shoes trousers pullovers. Give your own measurements and style and someone else does the shopping. Returns taken back from your home. EXCELLENT what's not to like?

September 8, 2016
Unprompted review
Rated 5 out of 5 stars

Life Changingly Good

There are gentlemen out there who love nothing better than taking a trip to the local high end shopping centre or department store and shopping for their clothes. I am not in their number counted.

I have a job, wife and kids. I don't have time to shop for clothes. I hate multi-storey car parks, queuing and the whole shopping experience. When I do shop, nothing I like is available in my size and I don't even really know if what I'm getting is fashionable. However, society dictates that I must wear clothes and that they are fashionable and that they fit. Enter Enclothed.

I have just received my third box from Enclothed and I am hooked. My stylist knows my style, favourite brands and, most importantly, what will fit me. My wife and I get really excited when we know that an Enclothed box is about to arrive. My biggest problem with every box I get is that if I kept everything I wanted, I wouldn't have money left for food.

I highly recommend Enclothed. There customer service has been nothing but brilliant, the product is very high quality and frankly, that's all I want from anything I ever spend money on. Enclothed has made me excited for every meal or night out as I know I have something new and exciting to wear every time. I love the experience of trying on my new gear and picking the items I want. I haven't set foot in a clothing outlet since I started using Enclothed and I don't think I'll buy clothes any other way ever again.

September 6, 2016
Unprompted review

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