After my subscription ended my internet…
After my subscription ended my internet played up and they just did not get back too me after message after message absolutely awful support
February 27, 2019
Unprompted review
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Company details
Information provided by various external sources
Encrypt everything and stay safe online with the most trusted and secure VPN on the market.
Contact info
15679, United States
- encryptme.com
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Actually ok, but then...
The service itself is not bad. The VPN worked well for me most of the times and the apps for iPhone and Mac are good.
Anyways, they make it impossible to cancel your subscription from your dashboard. So you need to contact them. The support answered fast in the beginning and tried to convince me to stay – which is okay.
BUT, after a few mails back and fort they canceled my subscription instantly even I let the know clearly that I want to cancel to the end of the period which I already paid for. In my case still about 2 weeks.
After they canceled it instantly the support just ignored me completely. Remember, actually the support is answering fast. Of course just to convince you to stay. My workday was destroyed because I could not use my already paid VPN. Amazing way to let an actually happy customer go. Bad impression at the end.
February 6, 2019
Unprompted review
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