While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I have used endnote for 3 years. It works well most of the time and has all the necessary features that other similar softwares has. However, endnote word add on needs an internet connection to ad... See more

Rated 3 out of 5 stars

I find EndNote to be extremely useful, but the company seems to be getting greedy and is extremely unresponsive to user input. They capriciously take away features in new versions that were in older v... See more

Rated 3 out of 5 stars

The interface is as clunky online as it is in the desktop app. Also, when it's so easy to just plug a DOI into a website and pull an article, or find similar articles using multiple free sources (e.g.... See more

Rated 3 out of 5 stars

Drag and drop of PDF files is a fantastic addition. Overall user interface is good, but would prefer to maintain the ability to open the reference details window as a separate pop-out window, one that... See more

Company details


Contact info

3.1

Average

TrustScore 3 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've used EndNote for many years

I've used EndNote for many years. Seamless integration with Microsoft Word and no hiccups sinking with EndNote Web.

Finally, figured out a way, too, to cite book reviews.

I was university professor for 37 years and taught undergraduate and graduate students how to use EndNote and how it saves time.

January 11, 2023
Advertisement
Rated 3 out of 5 stars

Evernote crashing

Evernote was constantly crashing. I had to do extensive research to find out how to fix it. Basically there was corrupted old Evernote files. Had to get a specific app to clean it. The point being that I have to do quite a bit of research to resolve this problem. Should I take that much work. I’ve never had to do that with any other program.

December 26, 2022
Rated 5 out of 5 stars

GREAT SERVICE & CUSTOMER SUPPORT

I have had a few inquiries on features, and the customer support has been amazing. It's nice to chat with someone quickly and easily on an issue. The program is useful and easy to use.

January 11, 2023
Rated 5 out of 5 stars

True TIme Saver

Basically, Endnote becomes my library and assistant. It saves me days when working on a manuscript. If I have to change journals of formats, it's a click away - not correcting every entry in a manuscript. I've tried other solutions that are free - but you really do get what you pay for.

January 11, 2023
Advertisement
Advertisement
Rated 5 out of 5 stars

I really like endnote

I really like endnote. I just published a book that I wrote using the program. The ability to easily switch between publication styles (Chicago, APA, etc.) during the proposal process was really helpful.

August 2, 2022
Advertisement
Rated 4 out of 5 stars

Fairly easy to use

Fairly easy to use, but a colleague is available to answer questions. It would be nice if you could keep a reference and simply change a chapter number rather than needing to type it all in as a separate reference.

January 11, 2023
Advertisement
Rated 3 out of 5 stars

Change is not always progress

I owned EndNote back in the days of software delivered on CDs. The new version is cryptic, poorly documented and cumbersome, comparitively. I find the functionality being heavily tied to academic libraries/institutions exclusionary. As an independent researcher without academic ties, the whole subscription proved disappointing, a waste of time, and essentially a donation to the company. Not happy.

April 11, 2022
Rated 2 out of 5 stars

Software misformats some APA 7…

Software misformats some APA 7 references (ex. Multiple authors). This is inexcusable.

It also is next to impossible to manually edit references that are misformatted without chaos ensuing (your software overrides user corrections).

Software interface is very dated/awkward and does not integrate well with programs like Microsoft Word.

November 1, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look