Surrey Energy Centre  Reviews 7

Reply from Surrey Energy Centre

Jan 30, 2026

Thank you for taking the time to leave such a positive review.

We’re pleased to hear you felt welcome at the Centre and that the solar and battery upgrade was delivered professionally, with clear communication throughout. While complex upgrades can take time due to coordination between multiple suppliers, we’re glad this was managed efficiently and met your expectations.

Thank you for choosing Surrey Energy Centre. We’re delighted you’re pleased with your upgraded system and remain on hand should you need any future support.

Surrey Energy Centre Ltd

Reply from Surrey Energy Centre

Updated Feb 1, 2026

Thank you for taking the time to leave a review.

We take all feedback seriously; however, after careful checks of our records we are unable to identify this reviewer, the project referenced, or any escalation to a third party associated with the description provided. We have repeatedly invited the reviewer to contact us directly so we can investigate and resolve the concerns raised, but they have declined to identify themselves.

Surrey Energy Centre operates with transparent pricing, written quotations, and clear variation approval processes. Any disputes or escalations are fully documented, and we have no record matching the circumstances described.

While we welcome genuine feedback and always strive to improve, we feel it is important for prospective customers to be aware when a review cannot be substantiated or verified.

We remain happy to engage constructively if the reviewer wishes to contact us directly with verifiable details so the matter can be reviewed properly.

Surrey Energy Centre Ltd

We note that this review has been amended following our previous response, with the rating reduced, while the reviewer still declines to identify themselves or provide any verifiable details.

As stated previously, despite thorough internal checks, we have no record of this individual, the project described, or any third-party escalation involving our Managing Director or surveyor. We have again invited the reviewer to contact us directly so the matter can be investigated properly; they have chosen not to do so.

It is also relevant to note that the account used to post this review appears to leave only negative feedback for local businesses, while remaining anonymous. Transparency works both ways. Allegations of overcharging, misconduct, or escalation to third parties are serious matters and, under UK law (including the Defamation Act 2013), must be capable of being substantiated.

Surrey Energy Centre operates with documented quotations, agreed variations, and full audit trails. We categorically reject the claims made here and consider them unsubstantiated in the absence of any identifying or supporting evidence.

We remain open to constructive dialogue and resolution, but we cannot meaningfully respond to or investigate anonymous allegations that are repeatedly restated without proof. Prospective customers are welcome to contact us directly to discuss our processes, references, and track record.

Surrey Energy Centre Ltd

Reply from Surrey Energy Centre

Jan 30, 2026

Thank you for the fantastic review and recommendation.

We’re delighted to hear that your experience was positive from the initial visit to the Energy Centre through to final commissioning. Kenneth will be especially pleased to receive your feedback, and we’re glad the installation teams delivered both the solar and battery system and the air source heat pump efficiently and to a high standard.

Providing clear communication, coordinated delivery, and quality workmanship is exactly what we aim for, so it’s great to know the process felt seamless and the results met your expectations. Thank you for choosing Surrey Energy Centre—we’re always here should you need any ongoing support.

Surrey Energy Centre Ltd

Reply from Surrey Energy Centre

Jan 30, 2026

Hi Mario,

Thank you for taking the time to leave such a positive review.

We’re pleased to hear you were happy with the battery and backup installation, particularly given the challenges presented by the existing system and the unresponsive manufacturer. Kenneth and the team will appreciate your feedback, and we’re glad our communication, efficiency, and workmanship stood out.

It’s also great to hear the installation was completed tidily and at a fair price. Thank you for choosing Surrey Energy Centre—we’re always here if you need any future support or upgrades.

Surrey Energy Centre Ltd

Reply from Surrey Energy Centre

Jan 30, 2026

Thank you for your review and for the positive comments about our team and the installation.

We would like to clarify the point regarding the flat-roof solar array. The system is not fixed through the roof covering and uses a non-penetrative, ballasted mounting system. Although the panels sit on a shared frame, the array can be moved in two sections when required, and no dismantling of the roof or permanent removal of the system is necessary when the roof is replaced in the future.

We appreciate the feedback and will ensure this aspect is explained more clearly at tender stage going forward. Please feel free to contact us directly if you would like to discuss this further.

Surrey Energy Centre Ltd

Reply from Surrey Energy Centre

Jan 30, 2026

Hi Katy,

Thank you for taking the time to leave such a positive review.

We’re pleased to hear the appointment and works were arranged efficiently and that our engineers were able to resolve the issue, explain the findings on site, and follow up with a clear written report. Pigeon-related issues are unfortunately common with rooftop systems, so we’re glad the advice on remedial measures was helpful.

Thank you for choosing Surrey Energy Centre. We’re pleased the service met your expectations and are always here should you need any further support.

Surrey Energy Centre Ltd

Reply from Surrey Energy Centre

Jan 30, 2026

Thank you for the kind review and for choosing Surrey Energy Centre.

It was a pleasure working with WTS Construction Services on the Ewhurst project. We’re pleased to hear the team delivered a positive experience from design through to completion and that the installation met your expectations.

We appreciate the feedback and look forward to working with you again on future projects.

Surrey Energy Centre Ltd