Energy Prices Direct Limited Reviews 441

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making the process of securing energy deals easy and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, professional, and dedicated to finding the best prices and solutions for their needs. Consumers frequently mention the excellent value for money and the significant savings achieved through the company's services. However, some customers also noted issues with persistent calls from different agents after securing a deal.

What people talk about most

Staff

Customers consistently express satisfaction with staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, consistently reporting that the service helps them secure competitive... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report significant savings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £26... See more

Rated 5 out of 5 stars

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Maureen has been working with our…

Maureen has been working with our charity for several years now and has consistently done her very best to ensure our energy contracts are properly sorted.

Most recently, she provided outstanding support in helping us organise our electricity contract. She went the extra mile by guiding us through reclaiming VAT retrospectively, which had a meaningful financial impact.

She also carefully explored the energy market to find the most competitive rates available. Everything was handled quickly and efficiently, leading to significant savings for the charity.

I would highly recommend Maureen for her knowledge, professionalism, and commitment to delivering great results.

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Customer Experience

This review is about Lisa Basu. She has been very efficient, proactive and knowledgeable every time I have had to discuss with her about our charity’s utilities contracts. She has been continuously helpful and keeping us up to date about contract end dates and upcoming renewals and I am very pleased with the how she has been managing the charity utility accounts for the past 7 years. She is also very quick to respond when I have had questions. Thank you Lisa.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

We would like to thank Kevin Armstrong…

We would like to thank Kevin Armstrong for his patience and understanding when he was helping us with our accounts. He was very professional and always checking that we were on the right track. He sourced the new companies that could give us better rates and made sure we were happy. He checked all paperwork and made sure it had all been processed. And he is still helping with any questions. Thank you Kevin for all your help.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Rose Williams for…

I would like to thank Rose Williams for all her help with 3 business accounts. Rose helped me with ongoing issues that I could not make progress direct with the energy suppliers and also helped me get fantastic rates for all businesses

March 26, 2026
Unprompted review
Rated 4 out of 5 stars

Great support for our charity Gas Contract renewal

Kevin Armstrong has given me superb support during our contract review particularly over the past 48 hours while I challenged his offer against several other prices that I obtained from other suppliers.

After his price came in behind another (well known) supplier, Kevin went one step further and gave me the best price I could find. We're a small charity with limited funds and he's just saved us over 30% against our previous Fixed Price deal.

In a difficult market, I reoommend Energy Prices Direct based on my experience with Kevin.

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Smooth Energy Renewal with Expert Support

Sam Patel was extremely helpful during our energy contract renewal. He compared multiple suppliers, carefully reviewed different tariffs, and secured the cheapest and best option for me. When I asked about other suppliers’ competitive prices, he took the time to explain the price ranges clearly and helped me understand which option was the best for my needs. The whole process was easy, smooth, and very convenient.

Sam has excellent energy knowledge and clearly puts a lot of effort into helping me save money. He also audits bills thoroughly and shares clear annual reports on energy usage, which are very helpful for understanding and managing costs.

Sam’s behaviour throughout the process was professional, friendly, and supportive, making the contract sign-up completely stress-free.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Perseverance pays dividends.

Ranish has persevered over the last two years in finding first a gas deal that was attactive to me and more recently an electricity deal that does away with standing charges. He is always courteous and patient and has taken the effort out of trying to track the best deals.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Sam Patel of…

I have been dealing with Sam Patel of energypricesdirect since 2019 as my main Electricity
supply consultant .He has got me the cheapest tariff to pay on my electricity supply .He is really good in
comparing the prices with the other suppliers . I am really happy to have him as my energy consultant.

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Steve. His energy knowledge is truly impressive—he explained everything in detail and made sure I understood how the process works. The efforts he put in to save me money were outstanding; I could see he genuinely cared about getting me the best deal.

Steve also handled bill auditing thoroughly, ensuring accuracy and transparency. I really appreciated the annual energy usage reports he shared, which helped me track and manage my consumption better.

During the contract sign-up, his behavior was professional, friendly, and patient, answering all my questions without rushing.

Finally, Steve clearly explained the benefits of the tariff he secured for me, which gave me confidence that I was making the right choice. I highly recommend Steve for anyone looking for reliable, knowledgeable, and customer-focused service!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I've had great advice from Sam Patel…

I've had great advice from Sam Patel over many years when renewing electricity supply contracts for our Community Hall. He has all our details to hand and has been able achieve great savings on our electric, even getting us a zero rate standing charge contract still with competitive rates.

November 3, 2025
Unprompted review
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Rated 4 out of 5 stars

I have had a good experience with Sam…

I have had a good experience with Sam Patel at Energy Prices Direct. He is very helpful and concise which save a lot of time which is very helpful especially when you are working in a busy office.

November 10, 2025
Unprompted review
Rated 4 out of 5 stars

Energy Deals with Shabaz

Shabaz Safdar at EPD Ltd worked tirelessly to get the best gas deal for our charity.

He was patient and polite and came back with competitive rates when I went back with other offers we had received.

Would highly recommend

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Finding Charity energy suppliers

I was contacted by Yanshi who explained how she was able to get better prices for energy supplies for charities. She was extremely helpful, informative, clear and very friendly. When the initial offer she found her problems, she went the extra mile and found further suppliers and forwarded me the paperwork paperwork for the most competitive. Our charity has potentially cut its electricity bill by almost 2/3. I could not recommend the service provided more highly.

November 5, 2025
Unprompted review

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