Enfields Lettings Reviews 

220
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, kind, and supportive throughout the entire renting process, making everyone feel safe and valued. Reviewers often point out how patient and professional the team is when guiding them through each step of the journey. People also deeply appreciate the prompt responses and efficient communication, which keep clients well-informed at all times. Consumers note that agents go above and beyond to answer questions clearly, handle maintenance issues swiftly, and secure wonderful outcomes. Overall, individuals feel that working with this reliable agency ensures a seamless, stress-free transition into a new home.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting friendly, professional, and... See more

Service

People report positive experiences with service, highlighting friendly staff and smooth processes. Reviewers... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting supportive and helpful staff.... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers highlight how easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more

Rated 5 out of 5 stars

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides... See more

Rated 5 out of 5 stars

I have been with Enfields-Shirley for a number of years and have to say they have always all been Amazing especially recently with a query Shannen K was brilliant! Very happy with the service and supp... See more

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently sold our property through…

We recently sold our property through Enfields and were very happy with the service provided. We were fully updated and informed throughout which made the process a lot less stressful. There is a very good sense of team spirit in the Southampton branch and each member of staff was able to help and if not always made sure you got a call back. Whilst they suggested options for us we never got pushed into anything which was a good feeling. Would recommend for anyone buying/selling in the Southampton area.

November 18, 2018
Unprompted review
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Rated 5 out of 5 stars

Great team in Shirley.

Sam did a fantastic job for us selling our home in Shirley whilst we were living in Australia. He dealt with a complex set of circumstances to achieve a deal which both seller and buyer were happy with. I would always recommend you in the future.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great service, would use again

Recently purchased a property using Enfields. Whilst it took a bit of time, the team was really professional and helpful. Kept me in the loop and all in all was a good first time buying experience. Further thanks go to Sam and Shaun for all their help!

November 9, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely helpful in negotiating the deal.

Enfields (Sam and esp.Shaun) were extremely helpful when dealing with unreliable and unresponsive law firm which was dealing with our case during purchase of our flat in Southampton. We believe Shaun actually saved the deal as the seller would lose his patience if Enfields didn't intermediate on all sides. Jack from lettigs department was also very helpful and informative in the after-sale period. We were very happy with Enfields and highly recommend them.

November 7, 2018
Unprompted review
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Rated 5 out of 5 stars

Property Sale

Excellent service from the whole team. It didn't take long to get a buyer and once we did the whole team moved the sale through keeping us up to date and dealing with all and any issues that appeared. I wouldn't deal with any other estate agent but Enfields , they were excellent from start to finish and a special thanks to Sam, Shaun, Will and Jamie...Thanks Bernie

November 4, 2018
Unprompted review
Rated 5 out of 5 stars

Great service - Amazing Sales Team

The sales team worked really hard and didn't stop until a buyer was found, We had an amazing number of viewing booked in a relatively short period of time so we really impressed with their reach and marketing.
Once they'd found us a buyer we were kept up to date and they liaised with the solicitors and clients to ensure the sale went through as smoothly and quickly as possible.

November 3, 2018
Unprompted review
Rated 5 out of 5 stars

I bought my flat through Enfield few…

I bought my flat through Enfield few months ago. Staffs are very professional and kept me informed all the way through the process. Thanks to Sam, Shaun and Jamie. Great team very recommendable.

November 3, 2018
Unprompted review
Rated 5 out of 5 stars

friendly, helpful and professional

I purchased a property through Enfeilds. Sam and Shaun were assigned to my job and were friendly, helpful and professional. They helped keep the process going when things beyond our control slowed the process and worked to ensure a successful completion.

November 2, 2018
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Rated 5 out of 5 stars

Enfields was very helpful when…

Enfields was very helpful when representing the seller of a property I purchased. The transaction was part of a larger chain, and the team at Enfields did an excellent job in managing all links of the chain.

October 16, 2018
Unprompted review
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Reply from Enfields Lettings

Hi Alex L! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

We have used Enfields to manage our…

We have used Enfields to manage our rental property and then to sell it. We have been very impressed with the service we received for both transactions. We have always been kept informed about letting and selling issues. The staff are friendly, approachable, professional and very knowledgeable. They are a local firm who know the market extremely well. We would always use Enfields in the future and have no hesitation in recommending them highly to others.

September 29, 2018
Unprompted review
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Reply from Enfields Lettings

Hi Jean Vivian, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Enfield's were brilliant from start to…

Enfield's were brilliant from start to finish. Their agents give honest advice but also respect your privacy and aren't to intrusive. Other companies we viewed houses through force you to fill out forms after every house you visit which we found very time-consuming and extremely tedious. Enfield's only contact us when they thought they had a new property that we'd be interested in. The two people who we dealt with, Sam Binnington, and Shaun Jordan were extremely professional as well very understanding about our needs. They provide help throughout the process and were able to talk us through the jargon as first time buyers.

September 11, 2018
Unprompted review
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Reply from Enfields Lettings

Sam Metcalfe, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

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Rated 5 out of 5 stars

Professional estate agent who get the job done

A very professional estate agent who know their stuff without being overly salesy. They were clear and upfront with the process and costs from the start, and used data to help me decide the right price to pitch my house at. They kept me updated with viewings and feedback. They advised well during the bidding process, so I felt I got the best possible offer. From offer to sale they kept me updated regularly, communicated well with the other estate agent in the chain and kept the solictors moving.
Overall, they did everything a good estate agent should do. Thanks to Sam and Shaun's hard work, my house was on the market for about a month before offer accepted, and about 10 weeks from offer to completion. I'd definitely recommend them again.

September 7, 2018
Unprompted review
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Reply from Enfields Lettings

Aoife Doran, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Excellent !

These guys in Enfields are absolutely excellent. Communication was really good. They were updating us with progress every week always with polite and professional manners. There was some issues with the selling process but they put lots of afford to make the property ours. 5 star company!

September 4, 2018
Unprompted review
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Reply from Enfields Lettings

Hi Stasia Lipinska, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Thank you!

Thank you, Enfields, for your prompt and professional approach to assisting us with the sale of our house.

Donna

September 14, 2017
Unprompted review
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Reply from Enfields Lettings

Donna Ash, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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Rated 5 out of 5 stars

Personal service that exceeded our expectations.

We were very impressed with everything that Enfields did for us. We took our time to decide who we were going to go with but we decided to use them because they were a smaller agency that were local to us. We started talking to Paul, the manager, but we have spoken to many of the sales team, who have all been efficient and helpful. That is something that we really liked as it was a whole team effort and we felt that we worked really well with everyone and built a great relationship with them. We were very impressed with their knowledge and the fact that they listened to what we wanted and the process was led by us and our needs. They always rang on a Tuesday to give us updates about what was happening. Thanks to all of the great service, we sold our property within days and completed more quickly than predicted.

August 30, 2017
Unprompted review
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Reply from Enfields Lettings

Andrew Carr, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

"Jack was absolutely brilliant

"Jack was absolutely brilliant! He understood my situation and was there to support me and calm me down when needed. I was in a very hard situation and I was very impressed and relieved when Jack helped me and got me sorted. There is absolutely no improvements that can be made."

August 25, 2017
Unprompted review
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Reply from Enfields Lettings

Mr Webb, thank you for your kind review; we are happy to pass along your comments to Jack and the team here at Enfields Southampton!

Rated 5 out of 5 stars

Quick response from support team

The turn around time for the issues raised was really good. It was a quick response from support team

August 18, 2017
Unprompted review
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Reply from Enfields Lettings

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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