enfin levé Reviews 

406
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the impressive designs, durability, and luxurious feel of the fabrics. Many people highlight the excellent customer service, describing it as responsive, helpful, and communicative, especially when assisting with sizing or resolving issues. Reviewers are also very satisfied with the delivery service, often receiving their orders faster than expected, with some even experiencing expedited shipping for replacements. Some people were dissatisfied with the lack of order status updates, feeling unsettled by long periods without information between order acceptance and shipping details. Additionally, a few customers expressed disappointment with the garment construction quality, leading them to doubt future purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the craftsmanship, attention to... See more

Quality

Customers consistently note positive experiences with quality, highlighting exceptional craftsmanship,... See more

Customer service

Customers had positive experiences with customer service, consistently praising its responsiveness and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and timely... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good things come to those who wait. And never is it more true than when you place an order at Enfin Levé. I've ordered many times and have never been disappointed. Every item I have purchased from... See more

Rated 5 out of 5 stars

Got the Loratu cargo pants in dryskin and the iron grey colourway. This is the 2nd piece I have purchased from Enfin Level and like the first piece, I am extremely happy. I also purchased from Acronym... See more

Rated 5 out of 5 stars

This is now my 5th pair of pants from enfin leve, and I doubt it will be my last :) their herri pants in white etaproof stotz was something I’d been eyeing for a while, and I snapped it up during the... See more

Rated 5 out of 5 stars

Customer Service was quick to reply with advice on sizing before buying. Items arrived within better time frame than expected (2 weeks rather than 4) and clothes are beautifully made and great quality... See more


Company details

  1. Fashion Designer
  2. Clothing Store

Written by the company

Effortless made to order garments with technical solutions. Collection XVI now available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

406 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(406)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made for order.

They were out of stock in the item I wanted but were able to make one anyway for me. Wonderful workmanship and quick turnaround for a great piece. Thanks.

February 28, 2024
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Rated 4 out of 5 stars

Beautiful jewellery

Beautiful jewellery, as beautiful in real life as the catalogue. Instructions on how to select the right size and resize it when you get it are noticeably missing and are the only thing that would improve an otherwise great experience. That said, even contacting them for the information I required was easy and fast.

February 23, 2024
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Rated 5 out of 5 stars

The delivery was as smooth as it can…

The delivery was as smooth as it can be. The packaging was on par and the quality of the products are truly the best of it all. I spent days looking at every single details that was put on the clothing and it always made me smile out of joy

January 30, 2024
Rated 5 out of 5 stars

An nice purchasing experience

As for now, i’m really happy with my purchase. Fast shipping, nice packing and a custom card that came with my pair of pants. Can’t wait to were them and see how they hold up in time.

Thanks for the precise size chart. I was worried about this point, but customer service gave me a fast and precised answer. I loved it.
I would recommand the brand

January 12, 2024
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Rated 3 out of 5 stars

Enfin Levé clothes are 5 stars!

Enfin Levé clothes are 5 stars!! They're amazing!

So why only 3 stars?

This would be a 5-star review if Enfin Levé made two changes to its customer service:

1. Add all the tax and import duties at checkout rather than me having to pay UPS when it lands in the UK. It would make the whole buying process easier, quicker and more transparent. It's bad enough my idiotic government took us out of the EU to begin with, but this just rubs salt in that wound.
2. Enfin Levé's Returns policy is one of the worst I've seen. As an "international" customer, their basic position is "If you want to return something to us, tough". Add to that no support for exchanges and the double whammy of import duties, you'd better hope you ordered the right size! Other companies give free-post return labels with the purchase because guess what, when ordering online, sometimes things don't fit!

Come on Enfin Levé. Make your customer service as awesome as your clothes!

January 25, 2024
Rated 5 out of 5 stars

Phenomenal garment quality + support

I love the brand simply due to the quality and obvious amount of effort it takes to design each garment. Materials are top notch, cuts (= wearability) are top notch, and not even mentioning the aesthetic.

Additionally, enfin levé always provides the best customer support in case you have additional questions, very friendly and quick

January 23, 2024
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Rated 5 out of 5 stars

High quality clothing

Bought some clothing items. The quality is stellar. Good communication, solid packaging. You get what you ordered and it gets to you pretty quick, considering this is a small operation with hand made products.

January 12, 2024
Rated 5 out of 5 stars

One day I will only wear enfin leve

One day I will only wear enfin leve. I have 3 pieces and I love them all. My recent purchase was the "uhain graphene shell jacket" - you can tell they spent a lot of time refining it. It does fit a bit bigger than I was expecting. I'm a 42 chest, athletic build, I typically fit their size "L" jackets, but this one fits a bit oversized - fyi.

December 13, 2023

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