EngageBay Reviews 

1,024
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being remarkably fast, friendly, and always ready to help solve technical queries without unnecessary delays. People note that the platform is exceptionally easy to use, highly intuitive, and offers great value with powerful features for daily work. Some reviewers were not happy with occasional delays, billing communication problems, and slow responses regarding specific technical issues. A few people also experienced persistent challenges reaching the proper support departments by phone and managing email bounce tracking effectively. Users noted that resolving certain system problems sometimes involved temporary solutions rather than permanent fixes.

What people talk about most

Customer service

Customers report great satisfaction with customer service, noting that support agents are consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Staff

People report positive experiences with staff, highlighting that support agents are consistently responsive,... See more

Response time

Consumers find response time to be extremely positive, highlighting consistently fast and efficient customer... See more

Service

Users describe positive interactions with service, highlighting great all-around experiences and fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm only a week into using EngageBay. I've used other CRMs, some with much fewer features and one totally integrated software package with virtually unlimited features and totally customizable. By f... See more

Rated 5 out of 5 stars

Engagebay is far more robust than I initially thought and the UI/UX is great. We've been able to automate so many processes. Engagebay chat support help is also fantastic, the wait times are almost ze... See more

Rated 5 out of 5 stars

I switched to EngageBay from HubSpot a few months ago and couldn't be happier with the decision. As a small business committed to doing things well, HubSpot's upper-tier pricing was simply out... See more

Rated 5 out of 5 stars

We’ve been using EngageBay for a few years now, and it’s honestly an amazing CRM system. It’s so easy to use, incredibly intuitive, and everything just makes sense. Anytime we’ve had a question... See more


Company details

Information provided by various external sources

EngageBay is an affordable all-in-one marketing, sales, and service software for growing companies to engage web visitors and convert to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails and automate your marketing funnel through marketing automation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,024)

128 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't trust Engagebay

Don't trust Engagebay! Their cancellation process is atrocious. They don't have a place where you can cancel. They don't send you notifications if your subscription is coming due, and if you try to call them it goes to voicemail. THIS IS BY DESIGN. Their "billing" department doesn't answer the phone same with service BUT if you want to sign up? INSTANT CALL BACK. This is again, BY DESIGN. This LMS is a SCAM. Stay away from them and go with GHL or Hubspot. STAY AWAY.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I've had a great experience with EngageBay. The platform is very user-friendly, easy to navigate, and offers a wide range of features that help streamline our daily work and automate many p

I've had a great experience with EngageBay. The platform is very user-friendly, easy to navigate, and offers a wide range of features that help streamline our daily work and automate many processes.

What stands out the most is the support team. They are always available, responsive, and genuinely helpful whenever we encounter an issue or need guidance. The response times are fast, and the support agents are knowledgeable and professional.

Overall, EngageBay has been a reliable solution for our business needs, and I would highly recommend it to anyone looking for an easy-to-use CRM with excellent customer support.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Engagebay Review

I've been using EngageBay CRM for over 3 years now, and it has consistently delivered a positive experience. The platform is user-friendly, efficient, and makes managing customer relationships much easier.

One of the standout aspects for me is the exceptional customer support. The team is always responsive and willing to assist. A special mention goes to Charles, who has consistently provided outstanding support whenever I've needed assistance. His dedication and willingness to help have made a real difference.

If you're looking for a CRM solution that combines great functionality with reliable customer support, EngageBay is definitely worth considering.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

EngageBay: Great integrated CRM & Marketing automation!

Engagebay is really one of the top notch CRM and marketing automation systems. We compared it with the usual suspects for CRM systems and are happy about our choice. Everything works very well and missing functionality can be easily realized using the API.
Their support team is super-responsive and has solved all minor issues within minutes.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The team was quick, efficient, and very responsive throughout the entire process. Their support was reliable, professional, and made everything smooth and stress-free. Highly recommended!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using EngageBay for managing…

I've been using EngageBay for managing contats and follow-ups and it's been quite helpful overall. Creating lists based on different criteria is simple and lead scoring features makes it easier to prioritize which leads to foucs on first.

The interface is easy to use for daily tasks, although it can feel a bit slow hen working with larger contact lists.

Overall, it is a reliable tool that helps keep things organized and makes follow-ups more consistent.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using EngageBay mainly to…

I've been using EngageBay mainly to manage leads and follow-ups, and it's been quite practical for day-to-day sales work. Capturing leads from forms is straightforward, and I like that everything goes into organized lists, so I can keep track of where each lead is coming from.

Overall, a good product with good number of features and in good budget.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using EngageBay mainly for…

I've been using EngageBay mainly for email marketing, and it's been pretty reliable so far. The interface is simple enought to get campaigns out quickly, and I like how easy it is to segment contacts and setup basic automation without getting lost

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using EngageBay for a while…

I've been using EngageBay for a while now, mainly for managing contacts, sending emails and setting up basic workflows. It's a good tool and gets the job done without being too complicated. The interface is fairly easy to get used to, and most features are in one place which saves time.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great IT Support

I have been using EngageBay for around 3 years now and it has helped me to streamline my business immensely. It's really easy to navigate and if ever there are any tech issues the team sort them out quicky and efficiently - no fuss, just quietly confident that and reassuringly helpful.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using EngageBay for my…

I have been using EngageBay for my marketing work for a while now. I mostly use it for email campaigns, contact management and setting up basic automations. It too ke a little time to get used to the workflow builder, but once I did, it made follow-ups much easier to manage. What I like is that everything is in one place, so I don't have to jump between multiple tools.

Overall, it's been useful for my day-to-day marketing tasks, especially considering the cost.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using EngageBay for a while…

I have been using EngageBay for a while now, mainly for email campaigns and managing contacts for our platform. What I like is it doesn't feel overwhelming. Everything is pretty straightforward, whether it's sending broadcasts or setting up simple workflows. It's helped me stay organized without juggling multiple tools.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very affordable and powerful high-end CRM/MAP!

EngageBay played a critical role in helping my team manage and scale up our CRM and marketing needs for the past few years. Almost all of the core and necessary functionality of all the big ticket tools (think HubSpot) but for a fraction of the cost. Customer support was always fast, effective, and kind. Thank you, EngageBay!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Best Email Marketing Platform with a Great Customer Support

We have been using EngageBay for almost two years, and overall, it has been a great experience. It is a growing platform that continues to improve and competes very well with other platforms. What stands out the most is their flexibility and excellent customer service. Their team is responsive and truly takes the time to understand your needs.

In addition, their pricing is very reasonable compared to other platforms, especially considering the level of support and features they offer.

I would definitely recommend EngageBay to anyone who is looking to switch from a more expensive platform or is not satisfied with their current service and wants a reliable solution with strong customer support.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Good CRM program

Started using it without any experience with CRM software, very straight forward easy to use. Can reccomend Engagebay to everyone!

March 30, 2026
Unprompted review

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