I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff member on the phone was extremely knowledgeable He understood my needs and he provided a swift organisational fit to cater for my request . Phone call answers on two secon... See more
Company replied
My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight awa... See more
Company replied
I spoke with Omotunde several times over a week.. each time i found her to be professional, helpful and friendly also very solution orientated... It's never easy dealing with a difficult situation.... See more
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Company details
Written by the company
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Contact info
Harman House, UB8 1QQ, Uxbridge, United Kingdom
- 0333 014 2046
- engagecredit.com
3.6
Average
353 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a question
I had a question and the very polite and friendly lady found the answer immediately, I asked a follow up question and she gave me that answer as well. I cannot remember speaking to anyone as effectively as this lady over the phone. Outstanding service
January 23, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
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The best customer service I've ever had…
The best customer service I've ever had the pleasure to speak with, especially Charles.
January 22, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Customer service was friendly and…
Customer service was friendly and helpful and the requested information was given.
January 22, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Amazing staff who go above and beyond
The young man that I spoke with was absolutely amazing. I was so worried about calling and had been putting it of for ages because I was so scared of losing my home. If everyone who answered the phone was like him, I'd have called every month. I can't praise him enough.
January 21, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The girl I spoke to was polite and…
The girl I spoke to was polite and helpful and sorted my problem quickly.
January 21, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
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A very good company
A very good company, having had several health issues, they listened to me and helped me out immensely. Nothing but praise for them.
January 21, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
As always helpful and friendly staff
As always helpful and friendly staff
January 20, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The guy on the phone was very helpful…
The guy on the phone was very helpful and answered lots of questions i had with a lot of patience
January 20, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
This company has maliciously targeted…
This company has maliciously targeted me, they are awful in service, they lie about fees. Their staff are rude and incompetent. Avoid at all costs.
Just looking at the reviews shows you what disgusting service they provide!
January 20, 2026
Unprompted review
Reply from Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
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DISGUSTING ENGAGE CREDIT
ENGAGE CREDIT are crooks the company have ruined me , I’ve had to sell my property due to their methods
Increased my mortgage payments by £12,000 with their extortionate interest rates , don’t go near them
😡😡😡😡😡😡😡
January 19, 2026
Unprompted review
Reply from Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
A pleasant experience speaking to the…
A pleasant experience speaking to the person who answered the phone.
We went through security and she was able to answer my questions efficiently.
She was also very compassionate and listened to what i had to say.
She also asked for my permission to add to the system my disclosure.
January 19, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 4 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very…helpful, polite nd good listener
The person I spoke to was very courteous nd helpful
January 19, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
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Alina was incredible
Alina was incredible, so helpful and kind! Much appreciated
January 16, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
First time caller!!!
Called with a few questions relating to my mortgage and within 5 minutes, Abbi had answered all of them in a friendly and professional manner. First time I’ve had to call, and compared to a lot of companies these days, it was a fairly painless experience. 👏🏻👏🏻
January 15, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The lady was courteous and polite and…
The lady was courteous and polite and very helpful
January 15, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very helpful
January 15, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
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Helpful
Helpful, efficient and understanding of the problems that we are experiencing.
January 15, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Fantastic service - I would like to express my appreciation…
I would like to express my appreciation for the exceptional service I received from Engage Credit throughout my remortgage process. The team was consistently helpful, responding promptly to all my queries and efficiently providing any information requested.
The customer service was highly reliable across all the advisors I interacted with. Most recently, Abi handled my queries with a professional, friendly, and welcoming approach, always taking the time to address my concerns without being dismissive. This level of service was consistently demonstrated by other advisors as well, indicating a standardised and genuinely customer-focused approach, a rarity in the industry today.
Based on my experience, I would not hesitate to engage with Engage Credit again in the future and would confidently recommend their services to others.
January 15, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The rep I spoke with was very helpful…
The rep I spoke with was very helpful and knowledgeable about the issue at hand
January 14, 2026
Unprompted review
Reply from Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
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