Engage Reviews 

389
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly staff, delicious food and drinks, and the seamless organization provided across various high-profile sporting and entertainment events. People note that dedicated account managers and hosts go above and beyond to ensure that every single detail is handled with professionalism from start to finish. Some reviewers were not happy with occasional communication hurdles, mentioning persistent unwanted phone calls, unexpected automated chatbot interactions, or minor background noise issues during guest speaker presentations. Despite these specific communication and environmental drawbacks, the vast majority of visitors highlight the incredible atmosphere, wonderful seats, and overall exceptional hospitality.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting professional staff and seamless... See more

User experience

Clients share positive opinions on user experience, describing it as top-tier and well-organised from start... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing widespread appreciation for the... See more

Location

Reviewers express high satisfaction and appreciation regarding the wonderful locations and fantastic viewing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Icon at the Ignition Club. What a fantastic way to have a great time with friends and colleagues. Eat drink and be merry. An excellent vantage point to watch the racing. Insightful interviews in... See more

Company replied

Rated 5 out of 5 stars

We spend a fabulous day at Ascot with Engage! It couldn’t be better organised. What we had to do is to eat, to drink and enjoy. The staff was friendly and very knowledgeable about racing, we had the b... See more

Company replied

Rated 5 out of 5 stars

I spent Friday at the Spa GP through a booking with Engage . I am now spoilt for life and am enjoying telling friends about my experience. Ashley from Engage could not have been more helpful and wa... See more

Rated 5 out of 5 stars

Another really enjoyable day at Henley 2026 with Engage. Food, drink and staff were all superb. We have been going to Henley with Engage for many years, and whether we have taken a private tent for 50... See more

Company replied


Company details

  1. Event Management Company
  2. Event Planner
  3. Event Ticket Seller

About Engage

Written by the company

Photo

Company Description

We’re ENGAGE, the sports and entertainment experts. We create, deliver and find high-quality hospitality, events and travel experiences. Our experiences aren’t just about the event itself, but about incredible occasions and unforgettable moments, exceptional hospitality and excellent personal service. They’re about bringing people together, creating connections and building lasting bonds. Engage Calendar

Official Partnerships

Our Official Partnerships spread widely across the sporting and entertainment opportunities, including contracts with Twickenham, Wembley Stadium, Lord's, The Kia Oval, Silverstone, The BRIT Awards and many more. Explore Partnerships

ICON

ICON is our premium brand offering, giving you the ultimate hospitality experience. Experience world-class hospitality at the best venues around the world with ICON. EXPLORE ICON

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(389)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience!

Staff were great, food was delicious, rugby icons were lovely!

November 1, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks a lot for the great review of our ICON by Engage hospitality experience at the Allianz Stadium, Twickenham Verity. Hope to see you at an Engage event in the near future.

Rated 5 out of 5 stars

Great experience and great value

Great people, great atmosphere - quality of food considering the number of people they have to serve is just outstanding!

November 1, 2025
Unprompted review
Engage logo

Reply from Engage

Hi Mark,

Brilliant to hear you love the food and atmosphere at our ICON by Engage hospitality experience at the Allianz Stadium, Twickenham. We hope to see you at an Engage event soon.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Great customer service by hospitality team and very well organised. Thanks

October 21, 2025
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Reply from Engage

Thanks very much Habbib, we're delighted to hear you received an excellent service from our team, something we're very proud of. Hope to see you at an event in the near future.

Rated 5 out of 5 stars

Great venue & fantastic speakers

Great venue, fantastic speakers, good food and attentive service.

September 6, 2025
Engage logo

Reply from Engage

Thanks a lot for the review Garry, great to hear that you enjoyed the service we provided, which is a key part of being an Engage client or guest. Hope to see you at an event in the near future.

Rated 5 out of 5 stars

Excellent organisation

Excellent organisation, Great host.
Fantastic weekend.
Will be attending events with yourselves in the future

September 7, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Andrew, really appreciate the feedback and glad that you enjoyed the event. Hope to see you at an event in the near future

Rated 5 out of 5 stars

Very well organised and great…

Very well organised and great communication.

August 27, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks a lot for the review, hope to see you at an event in the near future

Rated 5 out of 5 stars

We had an amazing time at the Usyk vs…

We had an amazing time at the Usyk vs Dubois fight, Aimee's quick turnaround meant we got tickets within 48hours of this event, she kept me up to date with the process throughout and she delivered! Could not thank her enough, cant wait for the next one :)

July 19, 2025
Unprompted review
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Reply from Engage

Hi Jasvir, thanks so much for the great review and I'll let Aimee know the great news! Glad you enjoyed the boxing, hope to see you at an event soon

Rated 5 out of 5 stars

The day was amazing from start to…

The day was amazing from start to finish. Staff we awesome and knew everything to make the day really special. Day 2 Lords - Eng v Ind

July 14, 2025
Engage logo

Reply from Engage

Thanks David, glad you had a fantastic time at our ICON Lord's experience for England v India. Hope to see you at an event with us soon!

Rated 5 out of 5 stars

Aimee (sales rep) was amazing

Aimee (sales rep) was amazing! Very professional, friendly, and we got a great price on our tickets. Thoroughly recommended.

July 17, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Grant, brilliant to hear. I've let Aimee know the good news. Hope to see you at more events with us soon.

Rated 3 out of 5 stars

slight food confusion

Generally good. Some confusion over not eating red meat and allergies. which was a bit odd! Lots of media attend these events so a making a few sockets available is always a good idea (though I found one)

July 12, 2025
Engage logo

Reply from Engage

Hi Chris, thanks for the review. You constructive feedback is really helpful and I hope we can show our improvements at our next event.

Rated 5 out of 5 stars

A great day at the cricket

A great day at the cricket. Excellent and engaging hosts. Food was excellent and options for drinks also

July 12, 2025
Engage logo

Reply from Engage

Thanks Andy a great review and delighted to hear you enjoyed your experience at Lord's with us for England v India. Hope to see you at an ICON event in the near future.

Rated 5 out of 5 stars

Attending Friday Practice Silverstone…

Attending Friday Practice at Silverstone with Engage Hospitality’s ICON was a great experience. The location provided excellent views of the track, including Maggots & Becketts, we were right in the heart of the action. From the grandstand we also had views of aintree and the wellington straight. The staff were professional, welcoming, and attentive throughout the day, making the experience seamless from start to finish. The food and drink offerings during the day were fantastic with a great selection available throughout the day. Added touches like guest speakers, simulators, and the pit stop challenge made the day even more engaging. A premium hospitality experience that truly delivered.

July 4, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Nik, glad you had a fantastic day and we hope to see you at an event soon.

Rated 5 out of 5 stars

Every detail was thought of

Planning and information provided before the event was very helpful and made hosting and dealing with our own customers/guests simpler. Once there, the staff were attentive, friendly and helpful throughout the day. The food was excellent, especially considering the scale. The bar was well stocked with quality wines and beers and champagne, which certainly was free-flowing.

July 8, 2025
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Reply from Engage

Brilliant to hear Melanie thanks a lot for your review. Looking forward to seeing you at an event soon!

Rated 4 out of 5 stars

Good relaxed vibe

Good relaxed vibe
Interesting and funny insights from Steve Finn and Co
Nice food and drinks
Excellent venue
Great service and very friendly
The ambience and air-con in the hospitality suite could have been much better

July 12, 2025
Engage logo

Reply from Engage

Thanks a lot for the review David, we really appreciate your feedback. Thanks for the comment on the air-con especially and we will let the team at Lord's know and how we can provide an improved system for next year. Hope to see you at an event soon!

Rated 5 out of 5 stars

Fantastic Last minute experience – Lucy was brilliant!…

Booked last minute and Lucy couldn’t have been more helpful. She went above and beyond, staying patient and professional even when a few friends dropped out at the last minute.

She managed to secure us tickets for the Icon area at Silverstone – amazing views and a complimentary bar all day (from 11am!).

A seamless experience from start to finish. Would definitely use again.

July 4, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks a lot for the fantastic review! I'll let Lucy know the great news

Rated 5 out of 5 stars

F1 10/10

The Hole F1 experience was a great, Brilliant day, food and table service was 10/10 beside only serving Heineken lager a couple of other choices wouldn't have gone a miss.

July 6, 2025
Engage logo

Reply from Engage

Thanks Dave, fantastic review and I'm delighted to hear you enjoyed the F1 ICON experience as much as we do! noted on the Heineken, that tends to be agreed by Silverstone across the whole venue, but I will feedback that another option would be better.

Rated 5 out of 5 stars

It was a seamless transaction

It was a seamless transaction. The experience was first class

July 6, 2025
Engage logo

Reply from Engage

Thanks Stuart, I'm glad you received a first class experience from us. Hope to see you soon!

Rated 5 out of 5 stars

Delightful hospitality

We were very well looked after throughout the day, with staff always close at hand, ready to fill a glass or offer us more food, all of which was excellent. They were without exception both helpful and charming. Our host Chris, who had a large number of guests to look after, was unfailingly attentive and made sure we were introduced to fellow guests. We felt privileged to be able to watch the practice from such a perfect vantage point and in such a relaxed fashion. It was a thoroughly enjoyable day and we are grateful to have had such an opportunity.

July 4, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Andrew a fantastic review and it's great to hear our F1 ICON experience at Silverstone met your expectations. I'll let Chris know the great news and I couldn't agree more that the views for ICON Silverstone is one of the best around! Hope to see you soon
.

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