For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
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After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Did our own research and applied to…
Did our own research and applied to change. Made very easy for us
February 11, 2026
Reply from ENGIE
Hi Janet, thank you for sharing your experience. I'm delighted to hear that the process was made easy for you after doing your own research and applying to change. Your feedback means a lot to us, and we’re glad we could support a smooth transition. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Easy signup process
February 12, 2026
Reply from ENGIE
Hi Keetan, thank you for sharing your feedback. I'm glad to hear the signup process was easy for you. Your experience matters to us, and we appreciate you taking the time to let us know. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Signing up to ENGIE was easy
Signing up to ENGIE was easy. The online information was clear, and switching to the new plan was straightforward and hassle-free.
February 12, 2026
Reply from ENGIE
Hi Liddle, thank you for your feedback. I'm delighted to hear that signing up with ENGIE was easy and that you found the online information clear. It's great to know that switching to your new plan was straightforward and hassle-free. If you ever need further assistance in the future, please don't hesitate to contact us. You can reach us at 13 88 08, Monday to Friday, from 8am to 7pm (AEST), or send us a private message on our Facebook page. We're glad to help. Cheers, AJ
The best deal also bonus credit attracted me.
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it even more enticing to join. Thank you
February 11, 2026
Reply from ENGIE
Hi Sonia, thank you for choosing Engie as your energy provider. I'm glad to hear that our competitive deals and bonus credits made the switch worthwhile for you. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. You can contact us at 13 88 08, Monday to Friday, from 8am to 7pm (AEST), or send us a private message on our Facebook page. We're here to help. Cheers, AJ
Simple fast and clear sign up process
February 11, 2026
Reply from ENGIE
Hi Craig, I'm glad to hear that you found our sign-up process simple, fast, and clear. If you ever need further assistance in the future, feel free to call us at 13 88 08 from Monday to Friday, 8am-7pm (AEST), or send us a private message on our Facebook page. We'll be happy to help. Cheers, AJ
Reply from ENGIE
Hi Casey, I'm so glad to hear that the sign‑up process was fast and convenient for you. Making things simple and hassle‑free is always our goal, and it’s great to know we delivered on that. Thank you for choosing ENGIE. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Ranjodh, thank you for your kind words. I'm thrilled to know you found our customer service to be the best. Providing excellent support is always our priority, and feedback like yours motivates us to keep delivering the best experience possible. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Easy to sign up and understand offers.
Easy to sign up and understand offers.
Good communication from engie.
Power was on
February 9, 2026
Reply from ENGIE
Hi Pieter, thank you for your feedback. I'm glad to hear that signing up was easy, the offers were clear, and our communication met your expectations. If you ever need any assistance in the future, you can send us a private message on our Facebook page with your account details or call us at 13 88 08 (Mon–Fri, 8am–7pm AEST) and we’ll be happy to help. Cheers, Aeriel.
It was extremely easy to sign up and…
It was extremely easy to sign up and have everything turned on when we arrived to move in.
February 9, 2026
Reply from ENGIE
Hi Hayley, thank you for sharing your experience. I'm delighted to hear that the sign‑up process was smooth and that everything was ready when you moved in. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Have been without power for 6 days…
Have been without power for 6 days after being told it was successfully connected. Worst support when asking to speak with someone rather than live chat. All I’ve been told is that my issue has been escalated. Not the best way to start moving from interstate with no where else to go.
February 4, 2026
Reply from ENGIE
Hi Joshua, I’m sorry to hear about the experience you’ve had, being without power for six days after being told it was connected. I completely understand how difficult this situation is and how disappointing it feels not to get the support you need. To help us look into this matter further, you can call us directly at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST), or send us a private message on our Facebook page so we can assist you promptly. We want to resolve this for you as quickly as possible. Cheers, AJ
So far so good
February 2, 2026
Reply from ENGIE
Hi Jas, thank you for sharing your thoughts with us. I'm glad to hear everything has been going well so far. If you ever need any assistance in the future, you can send us a private message on our Facebook page with your account details or call us at 13 88 08 (Mon–Fri, 8am–7pm AEST)and we’ll be happy to help. Cheers, AJ
Excellent service through phone.
January 22, 2026
Reply from ENGIE
Hi there, thank you for sharing your feedback with us. I'm pleased to hear you had an excellent experience through phone. If you ever need further assistance in the future, you can send us a private message on our Facebook page with your account details or you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST). We'll be happy to help. Cheers, AJ
engie transfer my electrity quick
engie transfer my electrity quick ， highly recommend！
February 4, 2026
Reply from ENGIE
Hi Meng, thank you for sharing your experience with us. I'm delighted to hear that your electricity transfer was quick and we truly appreciate your recommendation and for choosing us. If you ever need further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST), or send us a private message on our Facebook page with your account details and we’ll be glad to help. Cheers, AJ
Went online and easily transferred my…
Went online and easily transferred my accounts over to my new place and closed down my old accounts
February 7, 2026
Reply from ENGIE
Hi Michael, thank you for sharing your experience and I’m glad to hear the transfer went smoothly for you. We really appreciate you choosing us for your new place. If you ever need further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST), or send us a private message on our Facebook page with your account details and we’ll be happy to help. Cheers, AJ
Reply from ENGIE
Hi Martin, thank you for your feedback. I'm pleased to hear that you find our feed‑in tariff competitive compared to others. It’s great to know that this aspect of our service is adding value for you. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Reply from ENGIE
Hi Natalie, thank you for sharing your feedback with us. I'm delighted to hear that you found our team very helpful in assisting you with getting connected to gas. Your experience is important to us, and we’re glad we could support you through the process. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Regards, Aeriel.
Easy everything 👍
February 5, 2026
Reply from ENGIE
Hi Stan, thank you for your kind feedback. I'm glad to hear that everything was easy for you. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Jodhvir, thank you for your wonderful feedback. I truly appreciate your kind words and we’re delighted to know that your experience with us has been so positive. Your support means a lot to our team, and we’ll continue striving to provide you with the best service possible. If you ever need support in the future, you can reach us via Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Cheers, Aeriel.
Reply from ENGIE
Hi Lindsay, thanks for your feedback. I’m glad the sign‑up process was easy for you. If you ever need support in the future, you can reach us via Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Cheers, Aeriel.
Reply from ENGIE
Hello David, thank you for your kind feedback. I'm happy to hear that you found the communication simple and clear, and that the changeover process was seamless and fuss‑free. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
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