For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ENGIE
Hi Sophie, thank you for your feedback. I'm glad to hear that the connection process was quick and met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
A bogus name for Simply energy.Beware…
A bogus name for Simply energy.Beware of your account.Do not trust Engie.Email accounts do not arrive.Mailed cheques not credited .log in by email difficult.Try and contact them and it goes to no reply .Engie a corrupt badly managed business
June 14, 2026
Unprompted review
Reply from ENGIE
Hi Bobby, I’m sorry to hear about your experience and completely understand how frustrating this must have been for you.
I’d like the opportunity to look into your concern further and assist you accordingly. Please reach out to us through this link: https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST), and ask for our Customer Advocacy Team. We’ll gladly take the necessary steps to address your concern.
Thanks, AJ
Reply from ENGIE
Hi Sheng, thanks for your kind feedback and I’m pleased to know you’re benefiting from the best deal.
If you need any further assistance from us in the future, please feel free to contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be glad to assist you. Cheers, AJ
Totally incompetent
Never sent a technician to property to connect power, kept charging regardless. No country level support, international call center are unable to even understand the issue. Avoid at all costs.
June 11, 2026
Unprompted review
Reply from ENGIE
Hi Joanni, I'm sorry to hear about your experience and regret the frustration this has caused. I understand your concerns and would like the opportunity to investigate this matter further.
Please contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST), and we’ll do our best to assist you. Thanks, AJ
Reply from ENGIE
Hi Tim, thank you for your kind feedback. I'm pleased to hear that you had a positive experience.
If you ever need further assistance in the future, please contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST), and we’ll be happy to help. Cheers, AJ
The energy transfer process was very…
The energy transfer process was very easy, requiring no effort on my end. I was notified with SMS and the lights were on when I moved in.
June 9, 2026
Reply from ENGIE
Hi Sean, thank you for sharing your feedback. I'm glad to hear that your energy transfer process was smooth and easy, and that everything was ready for you when you moved in.
If you ever need any further assistance in the future, please feel free to contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST), and we’ll be glad to help whenever needed. Cheers, AJ
ENGIE took over my electricity without consent
ENGIE took over my electricity supply without my consent – and it took 12 weeks to fix.
They had previously advised they couldn’t supply my property, so I arranged electricity with another provider. Despite this, ENGIE later took over the account anyway.
Even after acknowledging the error, they continued billing and issued an overdue notice while the matter was in dispute. It ultimately required escalation through the Energy & Water Ombudsman to have all charges waived and the account closed to $0.
This should never have required that level of effort to resolve.
I would strongly recommend avoiding this provider.
June 10, 2026
Unprompted review
Reply from ENGIE
Hi there, thank you for taking the time to share your feedback with us. I'm sorry to hear about the experience you had with ENGIE. I understand how frustrating and stressful it must have been to have your electricity supply taken over without consent. I'd like to look into this further to ensure your concerns are properly addressed. Kindly contact us through this link: https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to make sure your concerns are reviewed thoroughly. Regards, Aeriel.
Simple
Simple. One call to arrange gas and electricity.
All connections made on days arranged.
No issues
June 8, 2026
Reply from ENGIE
Hi Russell, thank you for sharing your experience with us. I'm delighted to hear that arranging both gas and electricity was simple and that all connections were completed on the scheduled days without any issues. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Ease of access to see my usage and…
Ease of access to see my usage and better understanding of how I can take control of my power usage. Fair price in comparison to all other companies
June 1, 2026
Reply from ENGIE
Hi Andrea, thank you for sharing your feedback with us. I'm glad to hear that you find it easy to access and understand your usage, and that this helps you feel more in control of your power consumption. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Reply from ENGIE
Hi Annie, thank you for sharing your feedback. I'm delighted to hear that you found it easy to organise and set up your account with ENGIE. Our goal is always to make the process as smooth and straightforward as possible for our customers. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Poor service
Extremely challenging website to navigate. Customer service non existent. I'm changing address but they make it impossible to end your account without transferring to the new property. Very predatory and feels like malicious incompetence, knowing that most people will not bother to put the effort in to figure it out.
Literally took me 3 minutes to do on the momentum website and I find myself multiple days and hours down the rabbit hole waiting for a phone call that will come "at some point today". Not even a ball-park estimate of how many hours it could be?
June 1, 2026
Unprompted review
Reply from ENGIE
Hi Kerrod, I’m sorry to hear about your experience. I understand how frustrating it has been trying to close your account while managing a move, especially with the website difficulties, and unclear callback timing.
I’d like the opportunity to look into your concerns further and assist you directly. Please contact us through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 AM to 7:00 PM (AEST), and ask for our Customer Advocacy Team. We’re here to support you. Thanks, AJ
I lost all my power at ~5:30pm due to a…
I lost all my power at ~5:30pm due to a failure in the cables feeding my power board, nothing to do with Engie.
While I arranged a repair the power to the site was disconnected for safety reasons,
This meant that I had to call Engie and ask them to request a “Re-Energise” from the provider once the repair was finished. Simple right?
Wrong!!
The repair was finished just before 2pm on the following day (Star Electrical, brilliant service) so the power had been off for over 19 hours.
I rang Engie, explained the situation and asked them to place the Re-Energise request,
The person asked about an Electrical Certificate of Compliance (ECOC), I emailed a pdf copy and confirmed that there was a hard copy in the meter box.
“No problem, we’ll organise”
Nothing had happened after 90+ minutes so I rang the power distributor. They had not received a request from Engie. Rang Engie again, almost 2 hours after the first call, multiple periods on hold, “Sorry, a request was created but not processed, I’ll create a new one and process it”
Again I was asked about the ECOC, I confirmed that there was a hard copy in the meter box. The request was processed while I was on the phone.
“Check with the provider in about 45 minutes”
Checked 50 minutes later, a little delving found a rejected request.
It needed to confirm that there was an ECOC on-site.
It didn’t, box not ticked!
It was now 3 hours since the repair was completed and almost 24 hours since the power went out.
Rang Engie again!!
Explained everything (again), multiple periods on hold followed.
Then I was advised that I had to procure an ECOC!!!! You remember the ECOC, the one I emailed three hours earlier and twice confirmed there was a hard copy in the meter box.
That ECOC.
I may have been a little loud at this point. Finally the person stated that they would process another request, call my provider to confirm receipt ask for the job to be expedited and would then call me back.
I got that call about 35 minutes later.
It was now just over 4 hours since the repair was completed.
I rang my provider to find, you guessed it, no request.
So I rang Engie again, call number 5!!!!!
This time they contacted the provider while I was on hold and finally, incredibly, confirmed the request.
4 hours 30 minutes wasted to finally get to this point!!!
My power was restored in just under 2 hours from the time the request was confirmed but a full 27 hours after it went off.
At the end of every call to Engie I was told that I’d be sent a survey, didn’t receive one. Probably just as well.
I was also urged to download the Engie App, I did but it won’t be much use when I change to another retailer. 🤷♂️
May 28, 2026
Unprompted review
Reply from ENGIE
Hi Colin, I’m sorry to hear about the experience you had with the re-energisation process. Thank you for sharing the detailed timeline and the challenges you faced. I appreciate the effort you took to provide the certificate multiple times and the persistence you showed in following up. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
The customer service is excellent
May 26, 2026
Reply from ENGIE
Hi there, thank you for your kind words. I'm delighted to hear that you found our customer service excellent. Your feedback means a lot to us, and we’ll continue to do our best to provide you with the support and care you deserve. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Better communication
Better communication. I, unknowingly at thevtime, had an embeddered unmetered gas plan. I told that to Engie and they kept trying to get a contract. I have electricity with them. They ring out of the blue at 8pm and I didnt know if it was a scam or not. English skills were not quite good enough.
May 27, 2026
Reply from ENGIE
Hi Jill, I’m sorry to hear about the confusion and inconvenience you experienced. We value your electricity account with us and want to ensure you feel confident and supported. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
INCOMPETENCE OF ENGIE
INCOMPETENCE OF ENGIE.
In April 2026, I used ISELECT in AUSTRALIA to change energy provider.
I selected to change to ORIGIN. I received from Origin a letter 1 May.
Origin specified:
We're just letting you know that the final pieces of your natural gas account are all sorted. Your natural gas transferred to Origin on 24 April 2026, so
we're now your retailer and will start billing you from this date
On 25 May, 2026, I received Gas bill from Engie. Period bill isa 24 April to 20 May 2026. How can this be accurate if Origin is my retailer from
24 April 2026. I phoned Engie on 138808. None of Engie staff can speak understandable English.
I spoke to Hitesh, Kishpi, Prerna, and finally Anna. There is a record of whom I have spoken to regarding this bill on 26 May 2026. I spoke to Anna
around 11.30am (AUST TIME).
None of them helpful and insist that I pay this bill. Told me to call Origin which I did and they said they have completed the process of transferring. One
of Engie staff then told me to ring the Distributor. He gave me the phone no. 136707. Ausnet told me the provider for this property is ORIGIN.
Engie, please fix up your Indian office.
1. Train them to speak fluent understandable English.
2. Train them to understand the AUSTRALIAN ENERGY SYSTEM. They kept on saying I did not call to cancel the gas.
I USED ÏSELECT". WE DO NOT NEED TO MAKE THE CALL TO CANCEL.
THIS IS NOT INDIA.
PLEASE EXPLAIN TO THEM.
I wasted from 9.30 to 12.30 pm to speak to Engie Team and nothing seems to get them to understand.
PLEASE FIX THIS PROBLEM AS I DEFINITELY WILL NOT BE PAYING ENGIE BILL WHEN ORIGIN IS MY PROVIDER
May 26, 2026
Unprompted review
Reply from ENGIE
Hi there, thanks for sharing your experience. I'm sorry to hear about the frustration and confusion caused. I understand you transferred to Origin via iSelect on 24 April 2026, and that Origin confirmed they are your retailer from this date. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Much easier than previouse.
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
May 25, 2026
Reply from ENGIE
Hi Ian, thank you for sharing your feedback. I'm glad to hear that this time your request was handled more smoothly and that our team recognized you were changing your tariff rather than setting up a new account. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Engie are easy… until they’re not…
Engie are easy… until they’re not. Then they’re very difficult.
Recently moved house to a property with electricity already connected so had to cancel my Engie account. Firstly, I (wrongly) assumed that I would be emailed my final bill. However, after a month passed I had still not received it so I decided to log in to my Engie account to view it there instead. To my surprise, the account had been deactivated as I had no existing connection. I then contacted the Engie online chat and spoke with a human. They advised that ‘if there was an amount owing, it would be emailed through shortly’. I waited, waited, waited some more and never received an email (yes, I checked spam/junk). A month or two on, I have now been contacted by a debt collecting agency requesting immediate payment.
May 25, 2026
Unprompted review
Reply from ENGIE
Hi Sam, I’m sorry to hear about the difficulties you faced after moving house and closing your account. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
Reply from ENGIE
Hi Poojan, thank you for your kind words. I'm glad to hear you’re happy with our customer service and offers.
If you’d like to share more feedback or reach us directly, you can do so through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). Our team will be glad to support you. Cheers, AJ
Dislike:
Dislike:
1. the connection seemed to be such a rocky process while my experience with other retailers were such a simple task. it took almost 3 weeks for Engie rep to confirm transfer of supply is officially completed. meanwhile another supplier (suspect was the previous owner's supplier) sent me letter threaten to disconnect supply of gas and electricity.
2. the myEngie is hopelessly useless, users unfriendly and their responses were confusing. 1 minute they confirm connection is completed and next minute the status is not without offering any solution but has the cheek to ask for a review for their performance. fortunately Engie are saved by a few reps (Khushpreet and another lady i forgotten her name) who are capable of understanding facts and eventually resolved the problem.
May 21, 2026
Reply from ENGIE
Hi Kim, thank you for sharing your experience. I understand the connection process was difficult and navigating the MyENGIE system was frustrating. Your feedback is appreciated, and I value you recognizing the team members who helped resolve the issue.
For future concerns or to share more feedback, you can reach us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). Our team will be glad to assist you. Thanks, AJ
Worst provider
Worst provider, expensive. Frauds bills and irresponsible
May 20, 2026
Unprompted review
Reply from ENGIE
Hi VC, I’m truly sorry to hear about your experience and the frustration it has caused. We take concerns about billing and service quality very seriously. I want to look into this matter further and ensure a proper investigation is carried out. To help us proceed, kindly reach out to us by filling out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). This will allow us to capture the details of your concern and address it promptly. Thanks, Aeriel.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.