Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
Company replied
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Customer service
Customer service: it helps me email for a BSL interpreter on Tour
August 4, 2026
Unprompted review
Reply from English Heritage
Hi there, thanks for your kind review! We're so glad we could assist you with your BSL interpreter request for your tour! We appreciate you letting us know.
New membership
The lady I spoke to was extremely helpful, sorted all my queries and set up membership. If only all customer services could be this good.
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Barbara, Thanks for your review! We're so happy to hear that our team was helpful in sorting out all your queries and setting up your membership. We appreciate your kind words about our customer service!
I had been send the wrong membership…
I had been send the wrong membership card on renewal, l had a disabled pass and been sent a senior membership. Contacted them by email and it had been changed back to disabled membership within a few days look forward to visiting again excellent service
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Jan, thanks for your review! We're glad to hear that the membership card issue was resolved quickly. We appreciate you bringing it to our attention and are pleased that we could correct it. We look forward to your next visit!
Membership query
I needed a little help with a membership question and received a super swift and helpful response from Katie.
Proud to be a member and supporter of EH. Thank you.
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Paul, thanks for your revire! We're so pleased to hear you received such a quick and helpful response to your membership question. Thanks again for letting us know.
All my questions were answered quickly…
All my questions were answered quickly and efficiently
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Mrs Rhona Djaelani, Thank you for your review! We are so happy to hear that your questions were answered quickly. We appreciate your feedback!
Very helpful person who sorted out my…
Very helpful person who sorted out my difficulty. Thank you
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Mary, thanks for your review! We are so glad we could assist you. Thank you for your kind words!
Great customer service!
Great customer service!
I spoke with Kemi via live chat who was able to activate my membership immediately.
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Dave, Thanks for your review! We're so pleased to hear that Kemi was able to activate your membership immediately. We appreciate you sharing your experience.
Quick and helpful
I didn't have to wait for an agent, they answered quickly, they were very helpful and polite and resolved the issue quickly. This is much better than email, as I had emailed 5 days ago and only received an auto reply and nothing more.
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Cheryl, thanks for your review! We're very glad that we were able to help you over live chat and appreciate you letting us know your experience.
i had some questions
i had some questions, and live chat was really helpfull
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Tim, We appreciate you taking the time to leave us a review. We are so happy to hear that our live chat was helpful with your questions. Thank you for your feedback!
My query was addressed quickly &…
My query was addressed quickly & clearly.
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Jane, Thank you for your review! We are so happy to hear that your query was addressed quickly and clearly. We appreciate your feedback!
Easy bereavement notification with…
Easy bereavement notification with empathy
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Kirsten, thanks for your review. We are glad our team was able to provide support during a difficult time. Thank you for your kind words.
I was delighted by the quick response…
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only corrected when I rang them. I much prefer to email, than to hang around on the phone. So thank you English Heritage, you can be sure of my membership for many years.
August 1, 2026
Unprompted review
Reply from English Heritage
Hi there, thanks for your review! We are truly pleased to hear about your positive experience with our customer service team. We really value your loyalty and look forward to welcoming you to our properties again soon!
I made a mistake when ordering Dover…
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette along with the correct tickets. Couldn't have gone better and I'm looking forward to my visit to the castle. Walt W.
July 28, 2026
Unprompted review
Reply from English Heritage
Hi Walt, thanks for our review! We're so glad to hear that we could assist you quickly with your ticket change! We appreciate you sharing your positive experience with us and are delighted that everything was resolved smoothly. We hope you have a wonderful visit to the castle!
Reply from English Heritage
Hi Mr Howard Gatley, thanks for your review! We are so pleased to hear you found our chat service efficient. Thank you for your kind words!
My experience was excellent
My experience was excellent. Sam the English heritige lady was friendly,professional she sorted the issue out quickly. A relaxing hoilday now ahead,Thank you.
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Charles, Thank you for your wonderful feedback! We are so pleased to hear that Sam was able to sort out your issue quickly and professionally. We appreciate you sharing your experience!
Live chat with Gabriella
Live chat with Gabriella - extremely helpful and prompt service :)
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Jo, thanks for your review! We're so happy to hear our team provided you with such helpful and prompt service! We appreciate your kind words.
Prompt response and dealt quickly with…
Prompt response and dealt quickly with my query
August 3, 2026
Unprompted review
Reply from English Heritage
Hi there, Thank you for your review! We are so happy to hear that we were able to respond and deal with your query quickly. We appreciate your feedback!
quick and helpful
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Donna, thanks for your review! We're very glad we could help.
English Heritage
I spoke to Riannon from English Heritage. About a problem with direct debit. Riannon manged to help me with very quickly
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Burchett, thanks for your review! We're happy to hear our team was able to assist you quickly with your direct debit inquiry. We appreciate you sharing your experience with us.
Customer service were excellent
I asked customer services online and Joya responded with exactly the assistance I required. Thanks so much!
July 28, 2026
Unprompted review
Reply from English Heritage
Hi Chris, Thank you for your wonderful review! We're so pleased to hear that our online customer service was able to provide you with the exact assistance you needed. We appreciate your kind words!
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