English Elm Reviews 1,561

Great communication and great price.

It took a really really long time for the item to arrive, but I was impressed that I was informed right away not only thought it was backorder, but that it was backordered everywhere on the Internet. I was given the option to cancel and get my money back. They stayed in communication and were very consistent. When we received our purchase, it was nicer than I expected, excellent quality.

Love these bar stools. Heavy, solidly built, comfortable and attractive.

Communication when it was delayed and the product looks amazing!

It was a pleasure working with English Elm.
Customer service was great and delivery of my couch was done in a timely manner.

I ordered lamps at the end of January.Several days later I received an email saying they were in the warehouse but it would take 10 days to ship them. That struck me a little bit suspicious since when does it take 10 days to get something from a warehouse and ship it?

Once the 10 days passed I wrote to them and asked for a status update.
they responded to my email and said they would get back to me which they did not.

Finally, after determining there was something decidedly wrong , I canceled the order. They did respond to that right away, and , in an email, said that if the order had shipped (which I had not received notice of) I would be responsible for shipping costs to return the items .

A nice product — their beautiful little bird looks better in person than on-line. It brings a smile.

Amazing ! Very happy with everything except I wish I can get the bed upstairs as it was extremely heavy

Great communication, great pricing, and delivery before the promised day.

Very well made, just as pictured, love it!!

I received a survey asking how my experience / product was, but I haven't received my order yet and don't have tracking info.

The men were great and so was the company. I would recommend them anytime

I love not only the deep blue color and look (the flowers and legs are so cute!), but also the sturdiness and lovely wood top. It scores 100% with me! The assembly was minimal--another plus. 😊

The rug I really wanted and ordered from English Elm was no longer available. The English Elm associate did the research based on colors and size, recommended a similar rug, confirmed its availability, and gave me a little discount for my troubles when I ordered. She / English Elm was very responsive. And delivery was prompt. It’s a big purchase for me and I appreciated the attention and getting it right.

Excellent communication with customer service… Just took away one star because item was back ordered but once it finally arrived, it was exactly what I wanted! Good communication and excellent product

Took longer than i expected to ship but all good. Product arrived a whole week later than expected, but the product itself has been great! Can’t beat the price

The customer service was superb!! The call with an update was music to my ears!! The comforter set was not so much. I ordered a king-size for my king bed. The comforter was so short it didn't even reach down to the first mattress. And the workmanship is poor. yeah I'm disappointed, but IDK, I figured I'll have to find another comforter set. The shams are the right size.
All The Best
Sheryl

The box look ok when it arrived, however the clock and the foam was all messed up. The clock had dents in it and I had to take a hammer and knock it back in place. The foam that was to protect the clock was all torn up falling apart . Not sure how that happened. To make it better you may want to hire a new company for delivery, one that takes time to care for the inventory. The clock is beautiful but not the quality that I imagine it to be. Sorry for the bad review. Just don't want anyone to experience what I experienced.

Great product at the best price given. Strong cabinet. Does take some hours to put it together though.Looks Great! All others selling same item for $100+
Thank you for the great customer service as well.