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English Exam Centre  Reviews 

1,076
•
TrustScore 4.5 out of 5

4.6

Education Center
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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and welcoming staff members, noting that the overall examination process is remarkably smooth, straightforward, and well-organized. Many individuals also warmly appreciate the simple booking procedures and highly responsive support teams, which successfully help reduce test anxiety beforehand. However, some people mentioned encountering frustrating booking mix-ups, inconvenient test location changes, or general confusion regarding third-party service roles. A few reviewers additionally reported experiencing unprofessional communication, raised voices from representatives, and a complete lack of guidance during difficult situations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and professional throughout the entire exam... See more

Service

Reviewers highlight positive aspects of service, noting that the booking process is very well organized and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff and smooth,... See more

Booking process

Users describe positive interactions with booking process, highlighting that arranging the exam was very... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose this centre firstly,because I want a trusted, certified, accredited centre. Secondly, because a Pearson is a recognised exam board. Also, staffs at the the particular (Docklands) centre whe... See more

Rated 5 out of 5 stars

I have completed SELT B1 exam yesterday on the Isle of Man. The staff were welcoming and very helpful. The exam itself: Repeating sentences in general was easy enough,a couple of sentences felt to... See more

Rated 5 out of 5 stars

Hands down the easiest and most understanding place I’ve used. They were recommended for my wife’s Visa Application and the team handled every part of the process professionally and even changed the... See more

Rated 5 out of 5 stars

I took my english test yesterday, and they called me now, Ive passed the test! Heres my review: Upon arrival on the place, staff are so warm to welcome and greet you. Very friendly and always ready t... See more

Company details

  1. Education Center

Written by the company

A1, A2, B1 & B2 english exams English Exams via an approved SELT Awarding Organisation provider Spouse/Fiancé, Extensions, Settlement, Citizenship, Work & Student Visas

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,076)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Maya

I took my English B1 test today,I was very happy with the staff at the centre. They are so friendly and helpful.You will be informed about what’s gonna happened from beginning to the end of exam.Online staff always answered ur calls and explained everything.It was a good experience with English Exam Centre.I can recommend this Exam Centre.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Initially I thought the exam cost was higher than It should be. Then I was impressed by the follow up calls to make my booking simplified and I decided to proceed. Other test companies were either booked out or they had bad web sites.
I want to thank Mustafa for managing my booking by directly contacting me before and after the exam. Professional and polite

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

SELT centre made it easy and clear for us and we would highly recommend to take the English language test through SELT.

I’m so satisfied with service of people working with English exam centre. They provide all relevant information about exam. Very helpful and professionals. It was very easy doing exam with no pressure at all. Very happy doing an exam there and you get your results straight away but it can be little delay if there is an holiday or weekend.wery happy Good communication, happy with the format and result. Special thanks to the guy who answers on whatsapp Thanks.

May 5, 2026
Unprompted review
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