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English Exam Centre  Reviews 

1,076
•
TrustScore 4.5 out of 5

4.6

Education Center
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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and welcoming staff members, noting that the overall examination process is remarkably smooth, straightforward, and well-organized. Many individuals also warmly appreciate the simple booking procedures and highly responsive support teams, which successfully help reduce test anxiety beforehand. However, some people mentioned encountering frustrating booking mix-ups, inconvenient test location changes, or general confusion regarding third-party service roles. A few reviewers additionally reported experiencing unprofessional communication, raised voices from representatives, and a complete lack of guidance during difficult situations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and professional throughout the entire exam... See more

Service

Reviewers highlight positive aspects of service, noting that the booking process is very well organized and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff and smooth,... See more

Booking process

Users describe positive interactions with booking process, highlighting that arranging the exam was very... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose this centre firstly,because I want a trusted, certified, accredited centre. Secondly, because a Pearson is a recognised exam board. Also, staffs at the the particular (Docklands) centre whe... See more

Rated 5 out of 5 stars

I have completed SELT B1 exam yesterday on the Isle of Man. The staff were welcoming and very helpful. The exam itself: Repeating sentences in general was easy enough,a couple of sentences felt to... See more

Rated 5 out of 5 stars

Hands down the easiest and most understanding place I’ve used. They were recommended for my wife’s Visa Application and the team handled every part of the process professionally and even changed the... See more

Rated 5 out of 5 stars

I took my english test yesterday, and they called me now, Ive passed the test! Heres my review: Upon arrival on the place, staff are so warm to welcome and greet you. Very friendly and always ready t... See more

Company details

  1. Education Center

Written by the company

A1, A2, B1 & B2 english exams English Exams via an approved SELT Awarding Organisation provider Spouse/Fiancé, Extensions, Settlement, Citizenship, Work & Student Visas

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,076)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

I had a very good experience at the…

I had a very good experience at the SELT English exam centre. I took my English exam for my immigration application, and the whole process was professional and well organised.

The staff were friendly, helpful, and made me feel comfortable throughout the exam. The instructions were clear, and everything was explained properly. The exam centre was clean and the process was smooth from registration to completing the test.

I would definitely recommend this SELT exam centre to anyone who needs to take an English test for immigration purposes. Thank you to all the staff for making the experience easier and less stressful.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

I chose this centre firstly,because I…

I chose this centre firstly,because I want a trusted, certified, accredited centre. Secondly, because a Pearson is a recognised exam board.
Also, staffs at the the particular (Docklands) centre where the test took place have been orderly and welcoming. The centre itself was easy to navigate and very clean.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely first class customer service…

Absolutely first class customer service from start to finish with one to one interaction to ensure all information prior to the English test was accurate and my wife knew where she was going and had the correct documentation to hand. There was no room left for mistakes on our part. A very positive experience at a very fair price as some companies were demanding double the price and I was not able to check their accreditation. I totally recommend the English Exam Centre.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, tailored approach and entire process from booking to receiving my certificate was smooth and easy. Thank you

September 7, 2026
Unprompted review
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