Englishroses Reviews 

253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning, healthy condition of the rose bushes, noting the generous amount of flowering buds and protective, sturdy packaging. Consumers also find the website ordering process extremely simple and truly appreciate the consistently reliable communication maintained throughout the carefully scheduled delivery. Some reviewers were not happy with the delivery service, explicitly mentioning delayed packages or frustrating problems with the external courier. A few customers additionally noted occasional product issues upon unboxing, such as a cracked pot, a diseased plant, or unexpected root quality concerns.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the healthy condition of the rose... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Quality

People report positive experiences with quality, highlighting that the rose plants are exceptionally healthy... See more

Order

Customers consistently note positive experiences with order processes that are described as straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting top-class assistance and prompt, on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful rose bush 🥰 I ordered Sweet Child of Mine in memory of my recently departed son, he LOVED scented roses and flowers and this did not disappoint. Customer service couldn't have bee... See more

Company replied

Rated 5 out of 5 stars

I bought a rose bush in willow basket as a bereavement gift. I was a little nervous not knowing what it would look like on arrival and just hoping it would be a decent size and have blooms etc. my w... See more

Company replied

Rated 5 out of 5 stars

We ordered the Diamond Wedding Anniversary for my sister and her husband. Both the company and DPD were brilliant in keeping us informed until delivery which was on the right day and time slot. The... See more

Company replied

Rated 5 out of 5 stars

From placing order with a lovely lady to receiving the rose bush everything was perfect.Good communication and arrived when specified.Sturdy packaging and a rose with many buds and two showing colour... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(253)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

90th Birthday Rose

Hiya

The rose was delivered and as packed really well. Great customer service and easy to order.

Mum loved it thank you

February 19, 2026
Unprompted review
Englishroses logo

Reply from Englishroses

Hi Sally

Thank you for leaving us a review, its great to hear you were happy with our customer service!
We hope your spring and summer is full of blooms.

English Roses

Rated 5 out of 5 stars

Really impressed with the quality

Really impressed with the quality
of the rose I purchased for a friend's birthday.
Beautifully packaged/wrapped and excellent customer service.
Highly recommend and will use again.

February 18, 2026
Unprompted review
Englishroses logo

Reply from Englishroses

Hi Jacqueline,
Thank you so much for your lovely review.
We are happy to hear you were impressed with our packaging. We take great pride in our quality.
We hope you enjoy your rose for years to come.
English Roses

Rated 5 out of 5 stars

A friend recommended this website to…

A friend recommended this website to me, and I’ve since purchased several roses as gifts. I’ve never been disappointed — the quality and service are always excellent!

February 16, 2026
Unprompted review
Englishroses logo

Reply from Englishroses

Thank you Donna, we appreciate your lovely comments and are glad you are happy with the service. We hope your roses bloom for years to come.

English Roses

Rated 5 out of 5 stars

Excellent company

Easy to order
Fast delivery
Well packaged
Rose looks in great condition
Can’t wait for it to bloom
Excellent service, will definitely use again

February 16, 2026
Unprompted review
Rated 4 out of 5 stars

Good

Good website. Great range. Reasonable price.

The first photos are all in bloom. The actual bush is sent without bloom. When ordering I wrote to leave the rose in the front porch if out. The delivery company were not aware of this, so I had to tell them too.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

40th birthday rose

An absolute pleasure to deal with your company - I realised I had missed a word off my gift card and this was so swiftly dealt with. The rose was a 40th birthday present for my niece, it arrived with me on time to take to her, well packaged and she is delighted with it. Look forward to it being in bloom.
Thank to you all

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect present

Delivery was on the date I requested and a time was provided by the courier.
The Rose was well boxed and in perfect condition. Good care instructions.
Excellent present for a special occasion. Would use the company again.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Friend's birthday rose

Bought for a friend's birthday arrived promptly and they are very pleased with it, looking forward to seeing the photos when it blooms

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second rose I have…

This is the second rose I have purchased from English Roses. Both times I have been delighted with the excellent quality of the rose, the wicker basket, presentation, packaging and customer service. Rose arrived when scheduled each time. Everything was like clockwork.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I received a gift token from a friend…

I received a gift token from a friend to choose a rose for myself which was lovely. I could then choose a delivery day, and the rose arrived on that day. Looks like a lovely healthy specimen, looking forward to Spring to get it planted out.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

I needed a rose for a special birthday…

I needed a rose for a special birthday and fulfilled it by purchasing ~ It's a wonderful life.
The recipient was delighted with it and was particularly impressed with the packaging and advice that came with it.
I will definately use you again.

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

Golden Rose 50th Wedding Anniversary gift

We bought the Golden Rose as a 50th Anniversary gift for our friends in the wicker basket with the wooden heart and gift message, our friends were absolutely delighted,we would definitely use them again.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

We live in France and wanted to send a rose bush to a friend in England
The staff at English Roses were extremely helpful
The service and communication from start to finish was excellent
Highly recommended

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful, thoughtful gift

I bought a memorial rose for a friend that has just sadly lost her dog. The website was really easy to navigate, with excellent choice and reasonable prices & great options and choices for delivery. I would highly recommend

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Memory of sister

Was kept up to date about delivery. Wanted a beautiful orange rose in remembrance of my sister who sadly passed away three days before Christmas. Orange was her favorite colour. Was well packaged and very happy with rose

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful rose in memory of a lovely lady

I rang the company to ask their opinion on the rose I'd chosen in memory of a friend. Although it was very bear their closing time i was dealt with courteously and in a very friendly manner. The rose I chose was delivered to my friend's husband very speedily. He is delighted with it and how it was presented so I am delighted too.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Never Forgotten Gift Rose

Have recently received my ‘never forgotten gift’ rose in memory of my dear mum who sadly passed away in October. Cannot wait for the spring/summer when the rose will be in flower. Delivery was very quick and would recommend.

January 15, 2026
Unprompted review

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