Excellent service from Engwe. Simple & straightforward to buy my P275SE online. Prompt replies from customer support to the various questions I asked during & after the purchase. I was kept inform... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought Engwe m1 dual battery international version for part time deliveroo job. The after sales customer service and support is truly amazing. They provide full support. The team responds to your em... See more
Company replied
The ordering process was seamless, and tracking the delivery worked perfectly. Assembling the iBike was easy. The iBike looks exactly like the pictures, and I'm already thrilled with it. The broken... See more
Company replied
The support team was good at getting back to me, its thru email which takes a little longer but seems to be the best avenue by sending pictures and serial numbers etc. A friend used my engine pro 2 an... See more
Company replied
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engwe L20 3.0 Pro
I purchased my L20 3.0 Pro through E-Bay ... I just wish to say what a great e-bike it is. Very easy to build after unpacking the box ... love the fast charging on this bike compared to the slow charge of my old bike.
Great to feel the power kick in as I start to pedal from that mid-drive motor.
I love love love this bike.
October 1, 2025
Unprompted review
Reply from Engwe Bikes
Hi Stewart,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Engwe L20 3.0 Pro and especially the smooth power and fast charging. Wishing you many more happy rides ahead! 🚴⚡
Very poor.
Very poor.
Engwe E26 arrived with error code. E30
Bike doesn’t work, contacted Engwe direct to inform them of the issue.
After constant persistence that I want a refund and there constant persistence they want to repair the bike they have agreed to arrange collection and refund 2 weeks after the bike arrived.
However , I’m still awaiting contact from the courier.
Tried to call ESE bike , ( sender on behalf of Engwe ) and unfortunately I have been unable to contact the either
Very dissatisfied
Answer from Engwe.
Reply from Engwe Bikes
17 hours ago
Dear Andy
We sincerely apologize for the unpleasant experience you have had with your Engwe E26 order.
Regarding the collection delay, please kindly understand that our partnered warehouse in the UK is closed during weekends. This means that both collection and delivery services are unfortunately affected during this time, and not only by our company. We truly appreciate your patience and understanding of this situation.
As for the error code E30, we are very sorry this occurred. Before shipping, our staff checked the bike multiple times. It is possible that during the final repackaging after testing, the display cable was unintentionally damaged, which may have caused the communication error (E30). Normally, replacing the cable resolves this issue, but we completely respect your decision to request a return and refund.
We fully understand your frustration. Please rest assured that we have already arranged the return and refund service for you, and we are in constant communication with the warehouse to push them to handle your case as quickly as possible despite the weekend delay.
Thank you again for your feedback—it helps us improve. We hope to serve you better in the future.
MY RESPONSE.
That fact of the matter is…
1. You have acknowledged the wire was damaged during the production process.
( Cable location is in downtube hidden behind battery cover).
You have already acknowledged this was missed , so don’t tell porkies.
( I’m happy to edit this further to copy and paste your email).
The biggest frustration for me when dealing with this company is
I quote…. You say you respect my decision for a replacement/ refund.
Unfortunately this company have repeatedly ignored my requests and repeatedly offered repair and compensation over many emails
Approximately 15 emails back and forth since the 18th.
My message has been the same from the start.
Replacement or Refund.
29th… Update Still no contact from Engwe regarding uplift of the broken bike.
September 18, 2025
Unprompted review
Reply from Engwe Bikes
Dear Andy
We sincerely apologize for the unpleasant experience you have had with your Engwe E26 order.
Regarding the collection delay, please kindly understand that our partnered warehouse in the UK is closed during weekends. This means that both collection and delivery services are unfortunately affected during this time, and not only by our company. We truly appreciate your patience and understanding of this situation.
As for the error code E30, we are very sorry this occurred. Before shipping, our staff checked the bike multiple times. It is possible that during the final repackaging after testing, the display cable was unintentionally damaged, which may have caused the communication error (E30). Normally, replacing the cable resolves this issue, but we completely respect your decision to request a return and refund.
We fully understand your frustration. Please rest assured that we have already arranged the return and refund service for you, and we are in constant communication with the warehouse to push them to handle your case as quickly as possible despite the weekend delay.
Thank you again for your feedback—it helps us improve. We hope to serve you better in the future.
Kind regards,
------------------------
Dear Andy,
We are truly sorry for the experience you have had with your Engwe E26.
You are correct — the damage occurred after testing, during the final repackaging process. This was a mistake on the part of our warehouse staff, and we sincerely regret the inconvenience it has caused you.
At this moment, we have already urged our UK team to coordinate with Kelstar warehouse and the assigned BJS courier to arrange the collection of your bike as soon as possible. Once the courier confirms that the return is in transit, we will prioritize processing your refund without delay.
We completely understand your frustration and disappointment. Please rest assured that we are following up closely until this matter is resolved for you.
Thank you again for your patience and feedback, which helps us improve our service.
Kind regards,
Engwe Customer Service Team
Honest review / i have ordered 4…
Honest review / i have ordered 4 separate things from engwe 1 being a bike which came damaged making loads of noise in the electrics when i first plugged in the battery which came scuffed it made a popping noise followed with burning lithium smell ive been trying to resolve this issue since 27th August receiving one effortless reply a day excluding weekends i was told i would be compensated with replacement parts and a refund the refund was given straight to klarna which is fine but instead of sending new parts they send 3 useless items that cant attach to my bike in any way im looking at 500 quid or more in damages to a brand new bike ive not even been able to use the bikes would be good but lazy people put them together and then engwe don't take any effort to resolve the issue worst bike company ive used in 15 years of buying bikes
September 27, 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear about the issues you have experienced with your bike and the inconvenience this has caused. This is certainly not the experience we want for our customers.
In order to resolve your case as quickly as possible, we kindly ask you to respond to our request for your order number and email address directly through Trustpilot’s instructions. This will allow us to locate your order details and provide you with the proper support.
Once we receive your information, our team will review your case thoroughly and work on a suitable solution for you.
We appreciate your patience and cooperation, and we look forward to assisting you further.
Best regards,
Don't do this to yourself
Don't do this to yourself. I have a N1 Air. I live on Cambridge, not the middle of the woods. I punctured my rear tire. No shop wants to touch it because they don't want to take responsibility disconnecting the motor. The only shop I found that can take a look has a place in 1 month. All for a simple puncture. There's no way of contacting Engwie support. It's too early for electric bikes in UK and no repair shop wants to touch Engwie. Don't buy it, it's more a hassle than it's worth. You'll be constantly afraid of punctures.
Edit: support came back saying that a blowout is due to road conditions. I understand it is, but if you have a puncture in your rear tire, no shop is going to fix that for you. Halfords won't do that, company policy. Smaller shop won't do that. Your only option is dismantling the tire yourself and risking disconnecting the motor and invalidate warranty. Support is abysmal, the only way to connect with them is via an app with a small form that doesn't render well in Android. Obviously support answers via pre-canned translated responses and is not of real help. That's what you get the you buy Chinese. Don't do this to yourself, a simple puncture puts you in a terrible position. Don't buy this.
September 27, 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you for sharing your experience with us. We sincerely apologize if our replies were delayed over the weekend, and we are sorry for the inconvenience this has caused you.
Regarding your punctured tire, please note that punctures can happen due to sharp objects on the road, insufficient tire pressure, or extended use. While this is a common issue with all bicycles, we understand how frustrating it can be, especially with an e-bike.
To support you better, we have already reached out to our UK after-sales team, who will assist you in resolving this matter as soon as possible.
We truly appreciate your patience and understanding, and we will do our best to ensure you can get back to enjoying your ride soon.
Best regards,
--------------------
Dear Cristiano,
Thank you again for your feedback and for sharing your concerns in detail. We completely understand how frustrating it must feel to have difficulties with a simple tire puncture.
For the rear wheel replacement, if you find it too difficult to handle on your own and no local bicycle shop is willing to assist, we can ask our UK after-sales team to provide you with a step-by-step replacement video to guide you through the process safely.
If, after this support, the issue still cannot be resolved, you will also have the option to apply for a return-to-repair service. Please note this process may take a bit more time due to shipping and handling, but it ensures your bike will be serviced properly without risk to your warranty.
We hope this offers you more peace of mind. Please response to letter from UK after-sales team know if you would like us to arrange the tutorial video from our UK team.
Thank you for your patience and understanding—we are committed to helping you get back on the road as soon as possible.
Best regards,
I really enjoy my l20
I really enjoy my l20 , it has proven to be a great reliable ebike . When I had to contact customer service over a minor issue they responded promptly and with courtesy.
September 19, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words! 🌟 We’re delighted to hear that your L20 is serving you well and that our customer service team could assist you promptly. Enjoy your rides, and don’t hesitate to reach out if you ever need us again. 🚴♂️⚡
I love my ENGWE n1 pro
I love my ENGWE n1 pro. Very nice bike to ride, nice design, good autonomy and good electric assistance.
Support was very reactive, helpful and efficient too !
Tip for ENGWE : provide more choice on your e store for spare parts.
September 25, 2025
Unprompted review
Reply from Engwe Bikes
Thank you for sharing your wonderful feedback! 🌟 We’re thrilled to know that you’re enjoying your ENGWE N1 Pro and that our support team could assist you efficiently. Your suggestion about offering more spare parts on our e-store is very valuable—we’ll be sure to share it with our team. Enjoy every ride, and we’re always here if you need us! 🚴⚡
Ebike excellence!
From start to finish, the good people of Engwe bikes were fantastic. I had some early issues with a potential fraud when trying to purchase the bike through Klarna. This ended in a refund. The process of this was given full support and understanding from Engwe throughout. I then paid outright and received the bike within a week.I also paid for a panier bag and bmx style handle bars. Due to a mix up with the royal mail, the paniers were delivered without the handle bars. Again, Engwe's support throughout this process, made the experience much less of a pain. I eventually recieved the bars after they chased them up. In all I have found their support to be exemplary and work ethic also very good. I would strongly recommend them to anyone wishing to buy a Pro 2. A game changer in Ebiking.... A very satisfied customer.
September 18, 2025
Unprompted review
Reply from Engwe Bikes
Dear Rob
Thank you so much for taking the time to share your wonderful experience with us! 🌟
We’re truly happy to hear that, despite the challenges at the beginning, our team was able to support you throughout the whole process — from the Klarna issue to making sure your accessories arrived safely.
Your kind words about our service and work ethic mean a lot to us. It’s our mission to make every step of your Engwe journey as smooth and enjoyable as possible.
We’re delighted that you’re enjoying your Engwe Pro 2 — a true game changer indeed 🚴⚡. Thank you again for your trust and recommendation. We look forward to being part of many more of your ebiking adventures!
Warm regards,
Prompt customer service. Bought our grandson a bike and a month…
Bought our grandson a bike and a month later had a problem with the speed. The company worked with us and stayed with us until the bike was fixed. Sent us replacement parts at no expense. It did take a while to receive the parts since they came from China. They also promise to help if snynither problems occur.
September 23, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind review! We’re delighted to hear that your grandson is enjoying his bike. We truly appreciate your patience while waiting for the replacement parts, and we’re glad we could help resolve the issue. Please know that we’ll always be here to support you if any other problems come up.
I love my Engwe bike
I love my Engwe bike, it's the Engine X model. It's reliable and sturdy. It's a great pleasure to ride for so many kilometers."
Above all, their customer service has always been there for me. For parts replacements, they've always kept their word and provided support.
I liked it so much that my wife bought the EP2PRO, which is also superb.
Please be careful to use the correct website address and take the one below from Trust Pilot, as there are many counterfeits of this site. Hope Engwe will "fix" it soon.
September 1, 2025
Unprompted review
Reply from Engwe Bikes
Dear buyer
thank you so much for your wonderful feedback and for trusting Engwe! We are truly happy to hear that you are enjoying your Engine X and that your wife is also satisfied with the EP2PRO – this means a lot to us. 🚴✨
We also really appreciate your reminder regarding counterfeit websites. Please rest assured that we are already working hard on an appeal to avoid misunderstandings for buyers who are not aware of this issue.
Your support motivates us to keep improving both our bikes and our service. We wish you and your wife many more joyful rides!
Best regards,
Your Engwe Customer Service Team
The customer service was very helpful
The customer service was very helpful, they answered all my questions quickly. I have to emphasize that they also solved my problem after the warranty period very correctly! I can only recommend them to everyone!
September 17, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and recommendation! 🌟
We’re glad to hear that our customer service team could assist you quickly and solve the issue even after the warranty period. Your satisfaction means a lot to us, and we’ll continue to do our best to provide helpful and reliable support. Looking forward to serving you again in the future! 🙏✨
Always good communication and the best…
Always good communication and the best help.
September 15, 2025
Unprompted review
Reply from Engwe Bikes
We truly appreciate your kind words. It’s wonderful to hear that our communication and support have been helpful for you. Your satisfaction means a lot to us, and feedback like yours motivates our team to keep doing our best.
Please don’t hesitate to reach out anytime you need assistance—we’re always happy to help.
Thank you again for your trust and support.
Best regards,
I’ve had a great experience with this…
I’ve had a great experience with this company. Since last year, I’ve had a couple of technical issues with my e-bike, and every time, their team has been incredibly helpful—going above and beyond to assist me.
Most impressively, they helped me replace the bike’s controller using detailed videos and pictures, making the process smooth even from a distance.
I highly recommend this company to anyone considering buying an e-bike. Don’t hesitate—they truly stand behind their product and are always there to help you get back on the road.
July 7, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for sharing your wonderful experience! 🌟
We’re delighted to hear that our support team could assist you effectively and make the controller replacement process smooth with detailed videos and pictures.
Your recommendation means a lot to us—it’s our mission to stand behind our products and ensure every rider can enjoy the road with confidence. 🚴♂️✨
If you ever have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Engwe Support Went Above and Beyond
I recently experienced an issue while charging my Engwe bike, and I was very impressed with the support I received. The team asked me clear and relevant questions, and even requested photos and videos to better understand the problem. At first, they suspected the connector interface was defective and sent me replacements (the first wasn’t compatible, but the second one fit correctly). Eventually, they identified that the real issue came from the charger itself, which they replaced very quickly.
Throughout the whole process, the communication was professional, efficient, and respectful. I truly appreciate how dedicated Engwe is to their customers, and I’m very glad I chose both their bike and their excellent support service.
June 12, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your thoughtful feedback! 🙏
We’re very happy to hear that our team could support you efficiently and help resolve the charging issue step by step. Your patience and cooperation with sharing photos and videos made it possible for us to quickly identify the real cause and provide the right solution.
It means a lot to us to know you value both our bikes and our customer service. 🚴♂️✨ If you ever need further assistance, please don’t hesitate to reach us, we’re always here to help you get back on the road.
Fast and helpfull customer support
Fast and helpfull customer support. Great bike
September 8, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and for sharing your positive experience with us! We’re delighted to hear that you are happy with both our customer support and your new bike.
Your satisfaction is our greatest motivation, and we’ll continue to do our best to provide you with reliable products and fast, helpful service. We truly appreciate your trust and support.
Enjoy your rides, and please don’t hesitate to reach out if you ever need any assistance—we’re always here to help!
Best regards,
Awesome 🤩
Awesome brand. Easy to build, great quality and cheap price. I love my bike thank you so much ☀️💕🙏🏽
July 30, 2025
Unprompted review
Reply from Engwe Bikes
"Thank you so much for your kind words! 🌟
We’re so happy to hear that you love your bike 🚴♀️💕
Wishing you many wonderful rides ahead! ☀️🙏🏽"
Dangerous scam – illegal bike sold as a pedelec
I purchased an ENGWE Engine Pro 2.0, believing it to be a normal EPAC e-bike compliant with EU laws (25 km/h, 250W, certified EN15194).
The reality is completely different: the bike has a 750W motor, reaches 40+ km/h, and comes with a fake label falsely declaring compliance with EN15194.
In Germany, this bike has no ABE (mandatory road approval) and cannot be legally registered. Riding it on public roads is a criminal offense. I was personally stopped by the police, taken to court, and fined €500.
I provided ENGWE with all the official documentation, but after months of requests they refused to compensate me for the fine. Instead, they wasted my time with endless delays and excuses.
⚠️ This company is dishonest, fraudulent, and dangerous.
They not only deceive customers, but also put road safety at risk.
I strongly advise against buying anything from ENGWE.
August 29, 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
We are very sorry to hear about your experience and truly understand your concerns.
It seems that this review was left on our U.S. store, while your situation involves EU regulations. Unfortunately, due to limited information, we are unable to identify your specific order details here.
To resolve this matter as quickly as possible, we kindly ask you to contact us directly at service@engwe-bikes.com
. Please include your order information so that we can forward it to our European support team for proper assistance and a prompt solution.
We sincerely apologize for the inconvenience and appreciate your understanding and cooperation.
Kind regards,
ENGWE Customer Support
Great value for money and top support
I bought the Engwe E26 e-bike. The bike is excellent and unbeatable for the price.
After a while, there was a small issue, but the excellent support team quickly resolved it to my complete satisfaction.
My wife also wants to buy an e-bike soon, and it will definitely be an Engwe e-bike again.
June 5, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and for sharing your experience with the Engwe E26 e-bike!
We’re delighted to hear that you’re happy with the quality and value of your bike, and that our support team was able to resolve the issue quickly to your satisfaction.
It means a lot to us that your wife is also considering an Engwe e-bike—we look forward to welcoming her to the Engwe family soon!
Ride safely and enjoy your journeys!
Best regards,
Great aftersales service
I purchased an Engwe engine pro 2 in December 2024 and was delighted with the bike. It does everything I wanted. Unfortunately there was subsequently a problem with the motor. Engwe customer services provided full backup and without hesitation a replacement motor was fitted. I would not hesitate to recommend Engwe bikes on the back of this after sales support.
August 26, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and for sharing your experience with us! We’re delighted to hear that you’re happy with your Engwe Engine Pro 2 and that our customer service team was able to assist you promptly with the motor issue.
Your recommendation means a lot to us, and we’ll continue striving to provide the best products and support for our customers. Enjoy your rides, and we’re always here if you need any further assistance!
Best regards,
My great process/interaction @engwebikes was…
My process/interaction @engwebikes was very satisfying. I had a broken twist throttle and within a little over a week I was back on the trails. All interactions I had were by email and still the process was fast. I love my M20 and my M20 2.0.
August 1, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much, Reginald! 🙌
We’re glad to hear that your experience with ENGWE was smooth and that you’re back on the trails enjoying your M20 and M20 2.0 🚴♂️💨.
Your satisfaction means the world to us — ride safe and keep having fun on your adventures! 🌟
Engwe got my parts I needed for my…
Engwe got my parts I needed for my Ebike after a few weeks. The bike is working well and the price was reasonable.
August 19, 2025
Unprompted review
Reply from Engwe Bikes
Thank you very much for your kind feedback! 🌟
We’re glad to hear your bike is working well and that you’re satisfied with the price.
Enjoy your rides and we’re always here if you need any support. 🚴♂️⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.