Engwe Reviews 15

Trustpilot Review – Very Disappointed

Our experience with this bike and with Engwe overall has been extremely negative. What was supposed to be a reliable solution for my son’s daily transport has turned into a long series of problems, expenses, and frustration.

From delivery to ongoing technical failures, this has been a very poor-quality product combined with slow and ineffective customer service.

Main issues:
• Repeated delivery delays
• Package arrived damaged
• Promised compensation never provided
• Bike cannot be folded due to cables being too short
• PAS sensor has major problems and is highly unstable
• Electrical system generally unreliable with loose connections in several places
• App shows incorrect battery status (full when not full, and vice versa)
• Very slow customer service response times
• Every issue answered with new counter-questions instead of real solutions
• Repeated requests for photos, videos, and serial numbers without resolution
• Local repair would cost €200+ at our own expense

Overall, this is a low-quality product with unstable electronics and very poor customer support.

I cannot recommend this bike or Engwe as a brand based on our experience.

This is the final report on my review of 07.12.2025

Unfortunately, I can't report anything good about this company. In March 2025 I bought the Mapfour N1 ST. For the four months of use of an Engwe e-bike I paid about 700 €!

After four months with 400 km of mileage, the interior of the mechanical brake caliper of the rear disc brake broke. A few days later, the e-bike could no longer be turned on, the display remained dark.

I had to send it to the Vitech company. In December, Vitech found that it could not be repaired.

Engwe offered me several options:

- A used e-bike as a replacement + 100 €

Compensation

- Reimbursement of half the purchase price

However, the used bikes offered did not include a carbon wheel. None that would have suited me in height and age. With a co-payment of almost 700 €, Engwe offered me a new folding bike with a mid-engine.

I was tired of it and decided to return half the purchase price! The refund was reduced by considerable PayPal fees.

Congratulations Engwe, after 82 years in my life, you are the first company that has not fulfilled its warranty obligations!

It should also be noted that technicians from Engwe and their authorized workshop Vitech do not know how their own products work. With a probability bordering on certainty, only the IoT was defective on the bicycle.

My tuition fee/empty money had a good one, I now have a European e-bike with the technology of a well-known manufacture

Beware of Engwe.eu’s False Claims and Poor Customer Service, I purchased an Engwe L20 e-bike from Engwe.eu on August 25, 2025, expecting a reliable product with a 140km battery range as advertised. However, my experience has been deeply disappointing due to missing parts, faulty components, and unresponsive customer service, which I believe violates German consumer law. Upon delivery, the bike was missing a seat component, rendering it unusable for two weeks while a replacement part was shipped from China. After fitting the part, I took the bike for a 30km test ride on flat cycle paths. Despite the bike computer showing full battery power, the bike slowed down and the battery died completely at 38km—far short of the advertised 140km range. This issue recurred on a second ride. A YouTube video confirmed other customers faced the same problem, yet Engwe’s only suggestion was to reset the bike’s computer, sending me a video for a different model, which was unhelpful. On another ride, just 8 miles in, the bike stopped entirely. I noticed the chain was hitting the rear tire, suggesting a rear hub or motor issue. Engwe offered a new computer and rear derailleur but refused to address the apparent motor failure, repeatedly asking me to repair the hub myself. I declined, as this would void my warranty. After multiple emails about the false range claims and mechanical failures, Engwe’s responses were vague, offering inadequate discounts (30–100 euros) instead of a proper solution.Eventually, Engwe agreed to collect the bike for repairs, but the courier refused pickup due to the bike’s size. Engwe’s response was to send parts for me to arrange repairs locally, which I found unacceptable. Despite numerous emails and a letter to their Hong Kong headquarters requesting a refund, I’ve received no satisfactory resolution. I’ve ridden the bike only a few times; most of my time has been spent pushing this heavy, faulty bike or chasing Engwe for support.I’m now forced to involve a solicitor, as Engwe’s practices—false advertising, defective products, and refusal to honor warranty obligations—appear to breach German consumer law. I strongly caution others against purchasing from Engwe.eu. Save yourself the frustration and choose a more reputable company.

Bad service. As soon as they'd got my order they were pretty silent and uncooperative. Wild recommendations and lack of comms. I'd never recommend them.

Less than a year of use has passed and the battery has lost half its capacity the service slows down communication and does not want to change it! very bad!!! I do not recommend anyone to contact this company, they deceive customers, load them with stupid demands and then refuse service, this is very uncultured, it is very offensive and unpleasant!

I have never written a review before. But this is the worst bike I have ever owned - LE20 Passenger. Within 5 months the chain broke for no apparent reason. The kickstand fell off and then the motor stopped working. The mechanic who looked at it, said the parts were sub par and the kickstand itself was not designed for the weight of the bike, let alone a child. It's been a month and the service team still haven't managed to fix it. Even if they do, I don't feel safe putting my child on it anymore.

Worst company to have to deal with, dont buy from them. Dont know if there is a difference between eu and us. This was eu, just dont buy from them. Save your money or spend them somewhere els. Their (english) number on their site doesnt even work and im pretty sure its only AI answering on their mail with bad responses that wont help, just annoy the .... out of you.