Enjuvie Reviews 

145
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delays in receiving their orders, with some waiting months or never getting their products. Reviewers frequently reported poor customer service, describing unhelpful responses, ignored requests, and difficulties obtaining refunds. However, some customers found the products to be of good quality, easy to use, and natural-looking, with some even praising their suitability for specific eye shapes. Conversely, a few other people also felt that the product quality was poor, with issues like lashes not lasting, magnets peeling, or causing irritation.

What people talk about most

Product

People report ambiguous experiences with the product, with some reviewers finding the magnetic lashes to be... See more

Order

Users describe negative interactions with order, with many reporting that their orders never arrived or were... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing dissatisfaction with the lack... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the product as awesome,... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing significant dissatisfaction and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I can't comment on whether they work or not, but if you are planning on receiving the order in a timely manner, you must have A LOT of patience. I ordered them on August 1 it's been over a month, I a... See more

Company replied

Rated 1 out of 5 stars

Scammy company and rip off! I purchased these after seeing an instagram ad. It took over a month to ship from China. The lashes didn't work for me and to return, you have to pay the international re... See more

Company replied

Rated 1 out of 5 stars

Unfortunately, it turns out this company is an absolute scam. Please take all the negative reviews here seriously and save yourself money, time, anger & frustration. I am pretty sure that all the "... See more

Company replied

Rated 1 out of 5 stars

I had really high expectations for these magnetic lashes, but unfortunately they don’t hold at all. I tried several times, followed the instructions carefully, but unfortunately they don’t last more... See more

Company replied



Contact info

1.9

Poor

TrustScore 2 out of 5

145 reviews

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No recent history of asking for reviews

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Replied to 98% of negative reviews

Typically takes over 1 month to reply

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1.9

All reviews

(145)

81 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy to use

The eyelashes are super easy to use and take off. Makes my eyes look beautiful and sexy and natural. I wish the eyelashes just a hair longer for my eye shape.

January 14, 2026
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for sharing your experience with us.

We’re really glad to hear you found the lashes easy to use and that you love the natural look they give your eyes. We also appreciate your feedback regarding the length — this is helpful and will be shared with our product team as we continue refining our styles for different eye shapes.

Thank you again for your support and thoughtful review.

Rated 1 out of 5 stars

I never received my order

I never received my order. They justvstole my money!

December 1, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear you haven’t received your order.

This is not the experience we want for our customers. If your package is still missing, please contact us at support@enjuvie.com with your order number so we can check the status immediately and assist you with a resolution.

We appreciate you bringing this to our attention and will do our best to help resolve it for you.

Rated 1 out of 5 stars

Not as advertised

Not as advertised, so I'm quite disappointed in this product. Although the lashes themselves are very pretty.
I have gotten the hang of putting on these magnetic lashes by now, however the ends of the lashes would always stick out and not stay close to my real lashes, because the curve of the applicator is too straight and not curved enough.
Also, the tip of the lashes are coarse and uncomfortable.
Another thing is the lashes don’t stay on. I’ve curled my real lashes, used the glue (which helps a little) as these were the tips advised by Enjuvie but basically the magnets on the lashes are too weak to stay on, and the magnetic lashes start to slide off my own lashes within 5 minutes. (So much for the advertised ‘stay on for a whole day’)
Didn’t bother returning product as i have already tried them on so there no longer ‘brand new’ and I also have to cover the return shipping cost and the hassle of sorting out the return

December 31, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear that the lashes didn’t meet your expectations, especially after you took the time to get comfortable with the application.

We appreciate your detailed feedback regarding the applicator shape, lash comfort, and overall hold. This is very helpful and will be shared with the team as we continue improving both design and wear experience.

We also understand your frustration with the wear time not matching expectations despite following the recommended steps.

If you ever decide you’d like us to review your case or provide additional guidance, please feel free to contact us at support@enjuvie.com— we’re here to help.

Rated 2 out of 5 stars

Did not receive the order

Hi! I did not receive my order

December 2, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear you haven’t received your order.

If it still hasn’t arrived, please contact us at support@enjuvie.com with your order details so we can check the status immediately and assist you.

We appreciate your patience and are here to help get this resolved for you.

Rated 3 out of 5 stars

But idea but many kinks

The idea is great but there are a few kinks.
It’s too short for my eyes.
The magnet doesn’t work well, so during application, lashes move from the applicator, so the lashes don’t end up close to my lashline
It doesn’t last as long as advertised; after a dozen wears, the magnet is peeling off, and the lashes are getting wrinkly.

November 15, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for sharing your detailed feedback with us.

We’re glad you like the concept, but we’re sorry to hear that the fit, magnet hold, and durability didn’t meet your expectations. Eye shape and lash length can sometimes affect alignment and application, but we understand how frustrating it is when the lashes don’t sit close to the lash line or don’t stay in place as intended.

We also appreciate your comments regarding wear over time and material condition — this is very helpful and will be shared with our product team for review and improvement.

If need further help, feel free to contact us at support@enjuvie.com with your order details.

Rated 1 out of 5 stars

BEWARE OF ENJUVIE

BEWARE OF ENJUVIE

After wearing Enjuvie magnetic lashes for a single evening, I experienced immediate and severe ocular and eyelid irritation. The whites of my eyes and my upper eyelids became intensely red, itchy, and inflamed. By the following day, the swelling and irritation were so severe that I could not fully open my eyes.

I promptly consulted my physician and described both the reaction and the magnetic mechanism of the product. Based on the nature of the product and my symptoms, my doctor advised that the lashes likely contain undisclosed heavy metals, potentially within the magnets and or the lash fibers themselves. I was further informed that metal allergies are not uncommon and that any metal used in a product applied near the eyes should be clearly disclosed and certified as surgical grade. No such disclosures or certifications were provided with this product.

I contacted Enjuvie to report this adverse reaction and requested a return for a refund. Despite providing photographic evidence of my condition, I received this response: "we’d be happy to offer you a 30% refund while allowing you to keep the lashes." Offering a partial refund demonstrates a lack of seriousness regarding product safety, consumer health, and material disclosure obligations. Why would anyone want to keep a product that harmed their health? I don't want toxic products near me and want to get rid of the thing ASAP.

PROCEED WITH EXTREME CAUTION

December 22, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re very sorry to hear about your experience and are genuinely concerned by the reaction you described.

Product safety and customer wellbeing are extremely important to us at Enjuvie. Our lashes are manufactured in certified facilities and use materials commonly found in cosmetic products designed for eye-area use. However, we fully acknowledge that individual sensitivities or allergic reactions can still occur, and any adverse reaction should be taken seriously.

We also understand your concern regarding the proposed resolution. Our intention is never to dismiss safety concerns, but to provide options while cases are reviewed in line with our policies. That said, we absolutely respect your position and understand your request to return the product completely.

Please contact us at support@enjuvie.com with your order details if this still not resolved so we can urgently escalate this case and ensure it is reviewed properly by our team.

We sincerely regret the distress you experienced and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

I just bought tie Icicle kiss

I just bought tie Icicle kiss. I love it! And I ordered 2 more of Bombshell and Soft whisper. But I originally made a mistake ordered two Icicle kiss… it was just accident. And I contacted the customer service. And Colleen responded very quickly and changed my order! I’m so excited for Bombshell and Soft whisper! I’m also considering to buy the cleaning kit! And FYI you will need to put a mascara before putting it on if you don’t have enough lashes. And it is better to curl lashes before putting it on!

January 7, 2026
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you so much for your kind review and for your support!

We’re really happy to hear you love Icicle Kiss and that our team was able to quickly help you update your order. We’ll also make sure to pass your appreciation to Colleen.

We appreciate you sharing your helpful tips as well — this is great insight for other customers trying the lashes for the first time.

We hope you love Bombshell and Soft Whisper just as much, and we’re always here if you need anything at support@enjuvie.com.

Rated 5 out of 5 stars

I can highly recommend

Easy to apply and looks great!

December 12, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you so much for your kind review.

We’re really happy to hear you found the lashes easy to apply and that you love the look. Your recommendation means a lot to us, and we truly appreciate your support.

If you ever need anything, we’re always here to help at support@enjuvie.com.

Rated 1 out of 5 stars

I would not recommend Enjuvie

I would not recommend Enjuvie. The courier lost my package and Enjuvie took no responsibility, even though they are the ones who contracted the courier service, uniuni. A quick Google search shows that uniuni is incredibly unreliable. Enjuvie has just asked me to take it up with uniuni directly and then more or less removed themselves from the conversation. Timeline of my order:
Nov. 30: Order placed
Dec. 6: Packaged cleared customs in Canada
Dec. 8: “Out for Delivery”
Dec. 17: I contacted customer service and they told me they would look into it
Dec. 29: No update so I emailed customer service again to request a refund
Jan. 2: “As of December 8th, the courier has attempted delivery. We recommend contacting uniuni directly to confirm the status of your package and to arrange pickup if needed. Thank you for your attention, and please let us know if you need any further assistance.”
Jan. 2: I responded asking firmly for a refund (TBD)
Jan. 5: at time of this writing, Enjuvie has not responded to my email from Jan. 2

January 5, 2026
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for sharing your experience, and we’re sorry for the frustration caused by the delivery issue and communication surrounding your order.

We understand how disappointing it is to deal with a missing package, especially after such a long wait and multiple follow-ups. While shipping partners handle the final delivery process, we recognize that we still have a responsibility to support our customers throughout the experience.

We also apologize if you felt your concerns were not properly addressed or followed up on.

If this is still unresolved, please contact us at support@enjuvie.com with your order details so we can review your case again and assist further.

We appreciate your feedback and the opportunity to improve.

Rated 1 out of 5 stars

I have not received what I purchased.

I have not received what I purchased.
Do not buy from them.

December 30, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear you haven’t received your order.

If this is still unresolved, please contact us at support@enjuvie.com with your order details so we can check the status and assist you directly.

We appreciate your feedback and are always here to help.

Rated 3 out of 5 stars

Took a lot of time

Mine took 20 days to comein, which was a a lot slow andI missed it for the event I bough. That being said, the product is good quality. I just wish the shipping time was better as well

December 15, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for your feedback, and we’re sorry your order arrived later than expected and missed the event you purchased it for.

We understand how disappointing that can be. While we’re glad to hear you were happy with the product quality, we also appreciate your comments regarding shipping time and are continuing to work on improving our delivery experience.

Thank you again for sharing your experience with us.

Rated 5 out of 5 stars

Looks like extensions

I expected them to feel a bit plasticy but they actually look very natural. My friends thought I got lash extensions done.

September 14, 2025
Unprompted review
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Reply from Enjuvie

Hi,

Thank you so much for your lovely review.

We’re really happy to hear the lashes looked natural and gave you the lash-extension effect you were hoping for. It’s always great hearing that even friends noticed the look.

We truly appreciate your support and hope you continue enjoying your Enjuvie lashes.

Rated 5 out of 5 stars

Not all pairs are created equal.

Not all pairs are created equal.

At first I got the Soft Whisper pair thinking that it would be the lightest pair. However, upon trying it, it felt a tad too long and was actually tempted to trim it.

I asked if I could return the item or exchange it for another pair, Icicle, and I got the most generous response.

They offered me a free Icicle pair instead. I wasn’t hopeful that it would work on my eyes since I never wear fake lashes but said yes anyway (their ads make it look so good).

Upon trying Icicle, I already knew that it was the better fit. It still needed some getting used to but after an hour or so, it felt more natural on the eyes.

Thank you for being so generous and helping me out!

December 18, 2025
Unprompted review
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Reply from Enjuvie

Hi,

Thank you so much for sharing your experience with us.

We’re really glad we were able to help you find a style that suited you better, and it’s wonderful to hear that Icicle ended up being the right fit. Finding the perfect lash style can definitely take a bit of trial and adjustment, especially for first-time lash wearers.

We also truly appreciate your kind words about our support team. Providing a positive customer experience is very important to us, and feedback like yours means a lot.

Thank you again for your support and for giving Enjuvie a try.

Rated 1 out of 5 stars

Its been almost a month and the product…

Its been almost a month and the product never arrived. The tracking keeps saying it was out for delivery 10 days ago but no one ever contacted me for delivery and when i contacted the customer service they gave me their logistic company and asked me to follow up on my own. Until now, almost a month after the order was placed, it was still nowhere to be seen and their customer service refused to give me refund. Worst shopping experience in a long while.

December 10, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear about your experience and understand how frustrating this situation must have been.

We also apologize if you felt unsupported during the delivery issue. While shipping partners handle the final delivery process, we recognize that we should provide clearer assistance and communication throughout.

Thank you for taking the time to share your feedback.

Rated 1 out of 5 stars

Waited 2 months for them to ship

Waited 2 months for them to ship, they never did. So I asked for a return. They were so unresponsive and had a shady refund policy. I did get my money back but not without a fight.

August 29, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear about your experience and the frustration caused by the delay and refund process.

This is not the standard we aim to provide at Enjuvie, and we understand how disappointing it must have been to deal with slow communication while trying to resolve the issue.

We’re glad the refund was completed, but we appreciate your feedback and will continue working to improve both our response times and overall customer experience moving forward.

Rated 1 out of 5 stars

Terrible product - refund request being ignored

Terrible product - one of the lashes is faulty and only sticks to the bottom of the applicator.

I requested a refund and am now being ignored by their customer service team.

It took 15 days to receive my order and they sent me a lash fixer instead of a lash cleanser.

This company is terrible and so is their product. I recommend buying from Amazon if you’re curious- at least it’s easy to return products that don’t work.

November 12, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for your feedback, and we’re sorry to hear about your experience.

We regret the issues you faced with your order, including the faulty lash, the incorrect item received, and the delay in delivery. This is not the experience we aim to provide at Enjuvie.

If this is still unresolved, you’re welcome to contact us at support@enjuvie.com and our team will be happy to look into it for you.

Rated 1 out of 5 stars

The worst company

The worst company and customer experience ever in my whole life! The product did not arrive even after a month. Cancelling and ultimately getting a refund was an extremely painful and difficult process!! From the moment I placed the order (August) to cancellation and refund process (end Sept), until now (mid-November), I still have to receive my money back!! It has been almost three months, half of which has been waiting for the order, and the other half waiting for my money!! The customer service is an AI that sends long explanation apology emails but in the end NO RESULTS!!! BAD BUSINESS PRACTICE, THIS COMPANY IS BADLY RUN, I WOULD STRONGLY ADVISE NOT TO BUY ANYTHING FROM ENJUVIE!!! My order number was 13818293 in case they try to deny this review.

November 16, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating this situation has been, especially with the delays around both your order and the refund process. This is not the experience we aim to provide at Enjuvie.

If this is still unresolved, you’re welcome to contact us at support@enjuvie.com with your order number so our team can take another look and assist you further.

Rated 1 out of 5 stars

Scammy company and rip off

Scammy company and rip off! I purchased these after seeing an instagram ad. It took over a month to ship from China. The lashes didn't work for me and to return, you have to pay the international return shipping fee to China and there's no prepaid label, they just email you their China address for you to figure out how to mail back on your own, so buyer beware!

The reviews on their website are also fake. My review didn’t upload as I suspected, which explains why there are zero 1 or 2 star reviews.

September 16, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for sharing your feedback, and we’re sorry to hear about your experience.

We understand your frustration regarding shipping times and the return process. International returns can unfortunately involve additional steps depending on location, but we recognize that this can feel inconvenient and are always working on improving clarity and support for customers.

We also want to clarify that we do not remove or alter genuine customer reviews. All verified reviews go through standard moderation checks to filter spam or unrelated content, but honest feedback is always valued.

We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

My order has not arrived

My order has not arrived. The order was placed on Oct 24. The status of delivery shows 'Exception', and I was instructed to contact the support team. I have sent three emails requesting updates and a refund, but I have received no replies. This situation is becoming very frustrating.

November 4, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

We’re sorry to hear your order has not arrived and that you’ve had difficulty getting a response from our support team.

We understand how frustrating this situation must be, especially seeing a delivery exception with no clear updates. This is not the experience we aim to provide at Enjuvie.

If this is still unresolved, please contact us at support@enjuvie.com with your order details so we can check this immediately and assist you.

We appreciate your patience and the opportunity to help resolve this for you.

Rated 4 out of 5 stars

Lashes are great, delivery not so much

Lashes are great, the delivery not so much. It took a very very very long time to receive my order. I think it was over 1 month or longer. But...I recieved my order and the lashes are very nice. You first have to try to apply them a couple of times to get it right but if there are on they look great. I've orderd a second time and hope to receive my order in a few weeks and hope it not will take months...
@Enjuvie, the company that you've picked for delivery in the Netherlands is so terrible!! Please use another company, like DHL, UPS, DPD or PostNL! My package was left in front of my door. Everybody who walked by could have taken it! That was the most important thing that could have hold me back from ordering again... I hope the delivery for my second order will be better, fingers crossed...

October 27, 2025
Unprompted review
Enjuvie logo

Reply from Enjuvie

Hi,

Thank you for your honest feedback — we’re really glad to hear you love the lashes once applied and that you’ve decided to order again.

We’re sorry for the long delivery time and especially for the delivery experience you had in the Netherlands. We understand your concern about package safety, and feedback like this is very important as we continue reviewing and improving our shipping partners and delivery methods.

We truly appreciate you sharing your experience and suggestions regarding carriers — this will be passed on to our team.

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