I can't comment on whether they work or not, but if you are planning on receiving the order in a timely manner, you must have A LOT of patience. I ordered them on August 1 it's been over a month, I a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scammy company and rip off! I purchased these after seeing an instagram ad. It took over a month to ship from China. The lashes didn't work for me and to return, you have to pay the international re... See more
Company replied
Unfortunately, it turns out this company is an absolute scam. Please take all the negative reviews here seriously and save yourself money, time, anger & frustration. I am pretty sure that all the "... See more
Company replied
I had really high expectations for these magnetic lashes, but unfortunately they don’t hold at all. I tried several times, followed the instructions carefully, but unfortunately they don’t last more... See more
Company replied
1.9
Poor
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and good quality
The customer service was so fantastic: they are fast, kind and precise.
I purchased one pair of magnetic lashes and I had a little cutting line in the middle of magnet during the usage so I asked by e-mail about this issue. They got back to me promptly, apologized for the issue and sent me another pair as an exchange item. The quality of the item is good as well.
March 12, 2025
Unprompted review
Reply from Enjuvie
Hi Chaeyeong, thank you so much for your kind feedback! We’re really happy to hear you had a positive experience with our customer service and that the issue was resolved quickly for you.
We also appreciate your support and are glad you’re enjoying the product.
If you ever need anything, feel free to contact us at support@enjuvie.com and we’ll be happy to help.
Two Months without Items
I ordered the product on January 8, 2025, and January 17, 2025 the product said it was on its way. I clicked the link for the shipment service, but it never moved past the shipment company of of YANWEN, yw56.com.cn. It's now March 9 and I haven't received updates and the tracking system states it never had another tracking update. Since I've been busy lately, and my mail is usually slow, I just now requested a refund.
March 9, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating delayed tracking updates and long delivery times can be, and we appreciate you taking the time to share this with us.
If you still need assistance, please contact us at support@enjuvie.com and our team will be happy to help.
I cannot receive the product after 2…
I cannot receive the product after 2 months of my purchase. The package finally arrived and was shipped from Mainland China. The mascara gel is from another brand called Wosado. It is a Mainland China band.
February 28, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delivery time and your concerns about product sourcing. We appreciate you taking the time to leave your review.
If you still require assistance with your order, please feel free to contact us at support@enjuvie.com and our team will be happy to help.
This company is a complete scam
THE COMPANIES REPLY WAS A YEAR LATER! Felt it was important to update this. It’s now over a year and they are finally giving some sort of response. What a joke.
This company is a complete scam. Comes from China. Never got my product. And now they will not refund my money. They are terrible to work with and have zero integrity. Do not buy from them.
March 2, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand how frustrating delays and refund concerns can be, and we appreciate you taking the time to leave your review.
If you still need assistance with your order or refund request, please contact us at support@enjuvie.com and our team will be happy to help.
Did not receive my order more than a month after purchase.
I placed the order on the 22nd of January and the order got dispatched on the 2nd of February. It is now 26th of February and I haven’t received my order yet. On the website it said 7-14 days after processing. I have been in contact with one of the customers services employees and I provided them with my address and contact information, even though I already did that when purchasing, so that when dealing with the logistics company there is no excuse with regards to the address or contact information. The employee got back to me saying after contacting the local currier they said they were unable to contact me and thus they weren’t able to deliver and that I should contact the currier myself. This is not my problem. Enjuvie promised to deliver within a specified timeframe and you did not. After waiting for over a month, my package has now been sent back and I want a refund.
February 26, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delivery delay and the issues with the courier communication. That is not the experience we aim to provide, and we appreciate you taking the time to raise this.
If you still require assistance with your refund or order, please contact us at support@enjuvie.com and our team will be happy to help.
SCAM
I find it incredibly difficult to understand why a customer has such a hard time reaching a seller. I have tried every means to contact you—email, your website, and Instagram messenger—yet I have received no response. This lack of communication raises serious concerns about your legitimacy.
If I do not receive a response by today, I will have no choice but to take appropriate action alongside other affected customers and publicly share my experience until I receive a refund.
I expect an immediate response.
January 18, 2025
Unprompted review
Reply from Enjuvie
Hi Bonnie, thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding communication and support response times, and we appreciate you taking the time to raise your concerns.
If you still require assistance, please contact us at support@enjuvie.com with your order details and our team will be happy to help.
THIS IS DEFINITELY A SCAMMM!!
THIS IS DEFINITELY A SCAMMM!!
DO NOT BE TRAPPED by the ads.
Never received it already 2 weeks.
No reply from CS email or IG !!!
Will report them to bank!!
So angry 😤
January 21, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delay and communication concerns, and we appreciate you taking the time to share this.
If you still require assistance with your order, please contact us at support@enjuvie.com and our team will be happy to help.
Scam
Never arrived. Ordered over a month ago. Emailed them multiple times with no reply.
Absolute scam.
January 16, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delivery delay and communication concerns, and we appreciate you taking the time to share this.
If you still require assistance with your order, please contact us at support@enjuvie.com and our team will be happy to help.
Do not buy these
Do not buy these. They don’t work, and I’ve emailed customer service 4 times with no reply. Waste of time and money.
January 1, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the product and communication concerns, and we appreciate you taking the time to share this.
If you still require assistance, please contact us at support@enjuvie.com and our team will be happy to help.
Re-sent order arrived after over two months as the original order was lost in transit.
I have been waiting for my Enjuvie order #11634893 purchased on 24th November 2024.
I can see from the FedEx tracking number #770793061405 that there has been no handover of my package since December 16th. It seems stuck in that status or lost in transit.
I had previously placed my first order in early November and the first package had arrived within 3 weeks. I was happy to buy more then to give as Christmas presents. So I made a second order, which is the issue in point here. But, alas not to be!
It has been over 6 weeks waiting for this second package which is a 3-set deal. NO REPLIES AT ALL from 16th December to all my emails, direct messages on FB and Instagram, and on my public posts on the FB.
Team Enjuvie, please act on this or issue me a refund! HKD913.15
Update as of 4th February:
Finally received my long lost/overdue order since mid-November, today! Special call out to Enjuvie staff Elijah for reassuring support when I was really frustrated. So my advice to those of you who are experiencing delays, keep pushing and bombarding them with follow-up emails, Instagram message and Facebook message, with order documentation and credit card statement proof of payment. It has taken me over two months!
January 8, 2025
Unprompted review
Reply from Enjuvie
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about the delays and communication issues you experienced during the process.
We understand how frustrating it must have been to wait that long for your order, especially during a time-sensitive period, and we appreciate you taking the time to document your experience.
We’re glad to hear your order was eventually received, and your feedback has been noted by our team as we continue working to improve our fulfillment and support processes.
If you need any further assistance, please feel free to contact us at support@enjuvie.com and we’ll be happy to help.
SCAM!!!!!!!
SCAM!!!!!!!
Never received my order placed 5 months ago!
December 29, 2024
Unprompted review
Reply from Enjuvie
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the non-receipt of your order, and we appreciate you taking the time to raise this.
If you still require assistance, please contact us at support@enjuvie.com and our team will be happy to help.
I freaking love my pair Ice black BUT..
I freaking love my pair Ice black, so easy to apply, so lightweight, gym proof, storm proof, my mom and best friend also had me ordered some for them, we all love it. Absolute game changer. 🙌🏼✨
BUT ENJUVIE IS NOT THE ORIGINAL BRAND!! beneath the enjuvie sticker on the packaging it says WOSADO, which I later found out is the original hyped brand. ENJUVIE only has 6 different types, is double the price, takes longer for shipment (in my case about 3 weeks) and doesn’t offer PayPal. I had luck there was a big Christmas discount, but from now on I will order from Wosado directly and only. You can check my review there with pictures if you look for Ice black. The upgraded box is a must! Way better to store the applicator.
December 24, 2024
Unprompted review
Reply from Enjuvie
Hi Pattra, thank you for your kind words about the Ice Black variant—we’re thrilled you love it! We sincerely apologize for the mix-up with the packaging. To clarify, Enjuvie and Wosado have no price difference; the only variation is that Wosado does not include free shipping hence their price seems lower upfront. For your specific batch, we used Wosado packaging due to stock availability. Both brands manufacture at the same facility, and to avoid delays, we labeled the packaging for Enjuvie. Enjuvie primarily caters to English-speaking customers, offering reviews, tutorials, and customer support in English, while Wosado focuses on the Chinese market. We appreciate your understanding!
This is a scam
This is a scam! I ordered since November and nothing has arrived. All they told me to be patient. The tracking they provided to me is stuck in one location for weeks. They don't want to refund my money. And no solution provided by them or compensation. This is truly scam! It's not even cheap!!
December 14, 2024
Unprompted review
Reply from Enjuvie
Thank you for sharing your feedback, and we’re sorry to hear about your experience with your order. We regret the delays and frustration you’ve described, as this is not the service we aim to provide.
We understand how concerning it is when tracking does not update as expected and when communication does not feel satisfactory. Your concerns have been noted and taken seriously.
If this matter is still unresolved, you are welcome to contact us at support@enjuvie.com with your order details so our team can review it further and assist where possible.
Order status is "processing" since Nov 15
Placed order #11590293 from Malaysia on Nov 13. Order processed Nov15th. Since then Order status "processing" on transporter's site YunExpress from China. No way to contact transporter. No What'sApp or phone for customer support at Enjuvie. Received only one answer by email "we are experiencing delays". yeah, I already knew that. Would like to be promised a delivery date this week or else reimbursed
November 15, 2024
Unprompted review
Reply from Enjuvie
Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and the frustration this situation has caused.
We understand how disappointing it is when tracking remains in processing for an extended period and when communication feels limited. This is not the experience we aim to provide, and we regret the inconvenience caused.
Your comments have been noted and shared with our team for review. We appreciate your patience and feedback as we continue working to improve our delivery and support experience.
No response to emails. Fraud
No response to emails.
I requested cancelation and they ignore the emails. Be aware of this. I will contact my credit card company to report fraud.
November 25, 2024
Unprompted review
Reply from Enjuvie
Thank you for sharing your feedback. We’re sorry to hear about your experience and that you feel your cancellation request was not addressed.
We understand how frustrating it is when you feel you are not receiving a response, and we regret any delay or lack of communication on our side.
Your comments have been noted and will be reviewed by our team. If your request is still unresolved, you are welcome to contact us at support@enjuvie.com with your order details so we can look into this further
Never received the product.
Been almost 6 weeks since I placed the order. Never received the product. Customer service stopped responding after a few emails of me trying to track down the product and ask for refund. Just get one from Taobao.
November 21, 2024
Unprompted review
Reply from Enjuvie
Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and that you felt communication from our team stopped.
We understand how frustrating this experience must have been, especially after waiting several weeks. This is not the level of service we aim to provide.
Your comments have been noted and will be reviewed by our team as we continue working to improve both our delivery times and customer support.
Never got the product !!
Never got the product !!! SCAM SCAM SCAM. Please don’t purchase
October 30, 2024
Unprompted review
Reply from Enjuvie
Hi Margarita,
We are truly sorry to hear you're having trouble with your order. Can you please email us at support@enjuvie.com with your order number and we'll rectify it for you immediately. Thank you.
No response from the seller
I placed an order on October 30th, 2024, but there have been no updates on the delivery status. I haven't received the order yet. Sending an inquiry to their email does not result in a response.
Kindly let all customers know about this.
October 30, 2024
Unprompted review
Reply from Enjuvie
Hi Pierra,
We're truly sorry to hear that you're experiencing an issue with tracking updates. Please email us with your order number at support@enjuvie.com and we will locate your order immediately. Thank you.
I ordered a set a couple of weeks ago…
I ordered a set a couple of weeks ago and I still have not received anything. I don't feel very confident I will receive anything at all from this company. Please don't buy!
November 7, 2024
Unprompted review
Reply from Enjuvie
Hi, we're sorry that you're experiencing a delay in your order. Please email us with your order number or DM us on Instagram with it and we will locate your order for you ASAP. If your order has been in transit for more than 1 month you may also be eligible for a partial rebate on your order.
Cheapest looking product ever
Cheapest looking product ever. Was not worth paying AUD 94.
November 6, 2024
Unprompted review
Reply from Enjuvie
Hi,
We're sorry that you feel that way. Could you please email us with pictures of the items you received? All of the pictures and videos in our marketing content and websites are what we deliver to customers.
Thank you for your cooperation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.