En Route Jewelry Reviews 

4,430
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,667 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous designs, affordable prices, and durable quality of the jewelry that resists tarnishing even with daily wear and exposure to water. Buyers also love the remarkably fast delivery service and the adorable packaging that makes receiving orders feel special and perfect for gifting to friends. However, some people mentioned frustrating issues with delivery errors, sizing challenges, or expensive return shipping costs when items did not fit properly. A few reviewers were dissatisfied, noting that certain products felt a bit cheap, lacked high-end finish, or experienced unexpected quality issues after wearing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the pretty, unique, and high-quality... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep appreciation for the stunning and well-made... See more

Delivery service

Consumers find delivery_service to be fast, smooth, and reliable. Many reviewers praise the surprisingly... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth checkouts and... See more

Price

Customers had positive experiences with price, highlighting that the pieces are very affordable and well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

absolutely love my enroute jewlery. I have a gorgeous gold belly ring that I have worn none stop for almost two months with absolutely no signs of tarnish or irritation. My ring and bangle are much th... See more

Rated 5 out of 5 stars

I ordered the Silver Anchovy Earrings and the Silver Textured Bangle and I’m obsessed! I had been thinking about those for quite a while before I gave in and decided to get them and I am so happy I di... See more

Rated 5 out of 5 stars

I was really satisfied by the different product I purchased (earrings, necklace, piercing) ! I also purchased there for some gifts and the persons was so thrilled with it ! The quality is quite goo... See more

Rated 5 out of 5 stars

Love all my pieces! I ordered several rings and two necklaces and all of them are beautiful. I was a little hesitant to order since I have allergies to metal but the sterling silver and even brass pla... See more


Company details

  1. #11 of 57 best companies in Jewelry Designer

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,430)

1,816 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very durable

I've had their jewelery for years and they still look like they did day 1. Fully recommend.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

**Do not order from this company!**

**Do not order from this company!**

Customer service has been extremely disappointing. I placed two separate orders—one included a pre-order item, so I understood that would take longer to ship. However, my other order contained only in-stock items and should have been shipped without delay.

After contacting customer support multiple times, I received very little help. They eventually offered a gift card and stated that they could ship the non-preorder items first, but they never followed through. Since then, they have stopped responding altogether.

At this point, I simply want to cancel both orders and receive a refund, but I can't get a response from anyone. The non-preorder order should have been shipped from the start instead of being held up unnecessarily.

Very poor communication and customer service. I would not recommend ordering from them.

June 9, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're sorry for the frustration this caused, and we appreciate you taking the time to share the feedback.
To clarify where your orders stand: the pre-order item was cancelled and refunded, and the in-stock order was recreated and prioritized for shipment. Our team had been working to resolve this from the time we received your first email, but our follow-up was slower and less clear than it should have been, and we understand why that was frustrating.
We've shared your experience with the team and are reviewing how we handle communication on cases like this. If anything remains unresolved, please email customer@enroutejewelry.com and we'll address it directly.

Rated 5 out of 5 stars

Love it

Pretty fast delivery plus I’ve been wearing the ring a bought for a well while working, washing my hands and everything, and it still hadn’t tarnished!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

A Vintage Feel with a Modern Twist

I’m always on the hunt for a new place to get quality and unique jewelry pieces, so ordering from En Route was a no brainer for me. I ordered the Whimsical Necklace and the Water Drop Necklace and was so impressed that I ordered my sister some of the Birth Stone Earrings for her birthday. (Out of all the gifts I got her those stole the show!) I’ve since gone back for the Midday Ring. Each piece is easy to stack with my other jewelry pieces, but they tend to steal the show no matter how they are layered. They have such a unique style that I haven’t found with other brands. En Route pieces feel like they are paying homage to vintage styles while also looking towards the future. I haven’t had any tarnishing issues with my non-waterproof pieces, but I’m very careful to dry and store them correctly when I’m done wearing them. I have a weekly urge to buy out the entire store, but I restrain myself (barely.) I love the amount of silver options! I have a hard time finding unique silver pieces.
All in all, En Route is a reliable company with quality products. They also have a DETAILED page on their ethics that is very thorough. It doesn’t feel like your standard greenwashing.
The only way they could get better is if I knew the company also supported an important cause, ie, supporting Palestinians, queer youths (Trevor Project), funding women’s rights organizations, etc.
Plus, great shipping and great customer service!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I stumbled on this company after seeing…

I stumbled on this company after seeing a necklace on someone else and asking where they got it. The pieces are beautiful and high-quality especially for the price. Communication and shipping from the company is also excellent. Never had any issues to date.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this necklace

Absolutely love this necklace! The quality is amazing, it looks even more beautiful in person, and it feels very well made. It's the perfect size, comfortable to wear, and goes with everything. I've already received several compliments on it. Definitely exceeded my expectations and I would highly recommend it!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend En Route

I highly recommend En Route! I ordered a pair of earrings from them and I absolutely love them. They look stunning in person, are very well made, and the quality is excellent. My order also arrived much faster than expected, which was a great bonus. Overall, a fantastic shopping experience. I will definitely be ordering from them again!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Variety and quality!!!

I’ve recently just started building myself a timeless jewelry capsule and I’m pleased to say, en route really meets those expectations when it comes to quality and affordable pieces. Though the materials will eventually rust a little, in my opinion, it’s very worth the purchase plus the variety!! Super satisfied with all my purchase and can’t wait for the next line.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

I bought a couple rings from en route a year ago and they have yet to tarnish! Designs are super cute and all the jewelry I’ve gotten from them so far have been really durable.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

en route + me = <3

I absolutely love all the jewelry I purchased from En Route. Each piece is so gorgeous and leaves me itching to order more. I’ve gotten so many compliments on my En Route jewelry and I’m so excited to order more! 💕

June 16, 2026
Unprompted review

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