En Route Jewelry Reviews 

4,430
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,662 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the gorgeous and unique jewelry designs, noting that the pieces are beautifully made, versatile for daily wear, and do not tarnish easily. People also frequently highlight the remarkably fast delivery service, affordable pricing, and lovely packaging, which makes receiving orders a truly delightful experience. Some reviewers were not happy with the overall product quality, mentioning that certain items felt cheap or broke quickly after being worn. Conversely, a small portion of people felt frustrated by unexpected return shipping expenses and occasional delivery delays that complicated their purchases.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality, praising the stunning designs and... See more

Quality

Customers report widespread satisfaction with the quality of the jewelry, highlighting that the pieces are... See more

Delivery service

Consumers find delivery_service to be a positive experience, consistently praising the fast and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation, smooth checkouts,... See more

Price

Clients share positive opinions on price, highlighting that the jewelry is affordable and offers a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

En Route has become one of my favorite retailers in my “journey to ultimate jewelry collection”. I really enjoy the diversity of styles, the price range is highly competitive, marketing is sleek yet a... See more

Rated 5 out of 5 stars

I ordered the Venus collar necklaces for myself and my sister and we absolutely love them! They are even more beautiful in person and feel so special knowing we have matching pieces. I was also impre... See more

Rated 5 out of 5 stars

The most gorgeous unique jewelry ever! I am always being asked where I get my pieces and have referred so many people to enroute. Also absolutely incredible customer service. Would 100% place another... See more


Company details

  1. #11 of 58 best companies in Jewelry Designer

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,430)

1,816 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great jewellery

Absolutely love my necklace from these guys, will definitely be using again. Quality is great for the price!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love all my pieces

Love all my pieces! I ordered several rings and two necklaces and all of them are beautiful. I was a little hesitant to order since I have allergies to metal but the sterling silver and even brass plated pieces work for me without any issues. Will order more pieces when some are in stock.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Quality is as amazing as its looks!

The necklace I got from here is stunning, it doesn’t rust, its not too heavy, I get plenty of compliments on it, and it makes literally every outfit i have better ! It came just in time for a concert that I was going to and ordering off of Shop from here was very easy! The price was totally worth it !

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t shop with En Route

It’s easy to get sucked in by this company’s advertising on social media. Don’t.
I should’ve realised when their policy is that you have to pay for returns, considering so many companies offer free returns - it feels a bit like a scam.
I tried to submit a return with them and honestly don’t waste your time. The “communication” from their customer service team was all over the place and they subsequently offered me a gift card….
We’re talking about an item that was on sale.
I don’t understand how a business can be so greedy when they already make customers pay for shipping the item out and to return it.
Update:
Fortunately I had paid through Klarna so was able to submit a return. After writing a review on here they quickly changed their tune as well and gave me the refund. It felt like a lot of palava for a sale item…
En Route’s quality isn’t high end but it is treating itself as such.

There are so many better independent sellers and I’ve wasted at least a tenner on top of the cost of the item.

July 27, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi Ana, thank you for updating your review and for giving us the opportunity to resolve this matter.
We’re sorry again that the return process felt frustrating. Our return policy is clearly outlined on our website and available for customers to review before placing an order. We always aim to provide clear information and support our customers throughout the return process.
We understand there may have been some misunderstanding regarding the timing of the refund. Once we received the necessary return confirmation documents, we were able to verify the return and proceed with the refund through our standard process.
We appreciate your feedback regarding communication, as it helps us continue improving our customer experience.

Rated 4 out of 5 stars

Every jewelry piece that I’ve ordered

Every jewelry piece that I’ve ordered
From en route is amazing. This brand has both excellent quality, design and the pieces don’t fade even after years . The only negative thing is the delivery service that takes a lot of time..

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable & stunning!

Really pretty, high quality affordable jewellery! Love that they have waterproof options. I got the waterdrop gold necklace and was surprised by the quality of the chain and how beautiful the pendant is. I’ve been wearing mine for over 2 weeks now, and I go to bed wearing it too. It does not snag on my long hair at all, and the length is perfect, so it doesn’t feel like it’s choking me either. Love it 🥰

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed!

Great quality jewelry at an affordable price. I get so many compliments on my starfish necklace!!

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

High quality Piece

The water drop necklace I received was incredible quality, I love the weight of the piece. Shipping was quick and easy, and I am very happy with my purchase. I will definitely be ordering more pieces in the future.

June 26, 2026
Unprompted review
Rated 4 out of 5 stars

In love !!

The jewelries are so beautiful and worth it. They have multiple choices : classy, elegant, whimsical, everyday style and statement pieces. The only thing is, some of them can be quite small, but otherwise 100% worth it !

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Worth it

I often saw ads for the jewelry here and wasn’t sure what to expect but bit the bullet years ago and now I’ve gotten myself something from them every year as a gift to myself and recommend it to all my friends. Honestly such good quality and gorgeous pieces what more could I ask for.

July 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look