En Route Jewelry Reviews 

4,430
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,662 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the gorgeous and unique jewelry designs, noting that the pieces are beautifully made, versatile for daily wear, and do not tarnish easily. People also frequently highlight the remarkably fast delivery service, affordable pricing, and lovely packaging, which makes receiving orders a truly delightful experience. Some reviewers were not happy with the overall product quality, mentioning that certain items felt cheap or broke quickly after being worn. Conversely, a small portion of people felt frustrated by unexpected return shipping expenses and occasional delivery delays that complicated their purchases.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality, praising the stunning designs and... See more

Quality

Customers report widespread satisfaction with the quality of the jewelry, highlighting that the pieces are... See more

Delivery service

Consumers find delivery_service to be a positive experience, consistently praising the fast and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation, smooth checkouts,... See more

Price

Clients share positive opinions on price, highlighting that the jewelry is affordable and offers a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

En Route has become one of my favorite retailers in my “journey to ultimate jewelry collection”. I really enjoy the diversity of styles, the price range is highly competitive, marketing is sleek yet a... See more

Rated 5 out of 5 stars

I ordered the Venus collar necklaces for myself and my sister and we absolutely love them! They are even more beautiful in person and feel so special knowing we have matching pieces. I was also impre... See more

Rated 5 out of 5 stars

The most gorgeous unique jewelry ever! I am always being asked where I get my pieces and have referred so many people to enroute. Also absolutely incredible customer service. Would 100% place another... See more


Company details

  1. #11 of 58 best companies in Jewelry Designer

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,430)

1,816 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and competent suport service

I come to the shop trough a Instagram add, to bought a belles. I had a problem with the order because at coming back to fulfill the payment the neckless change to the add one but I want it in other material, I send an email and I bought the one I want, in panic that it doesn't arrive on time, and sent another mail. They respond bouth, at the first they sed that they will change the order, the tink that I asked for. But I already bought the one I want and sent an email to cancel the other one. They change the order from the first email and then they cancelled as I ask in the second email and refund me, awesome suport service.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered multiple times and their…

I’ve ordered multiple times and their jewellery is so cute and of great quality. I regularly wear their earrings to the gym/to play football and have accidentally worn stuff in the shower and it’s good as new. Their customer support team is also super helpful and worked with me to help fix and ultimately replace a pair that arrived damaged. 10/10 no notes!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

The best of the best! Could not be better!!

Each time I am more and more amazed by how amazing the jewelry and the customer service is!
There was a tiny issue with a bracelet I ordered and the minute I emailed about it I got a response very quickly and they took me seriously and sent me a new bracelet.
THAT's how you should do it!
The new bracelet is perfection & I am so happy with all the jewelry I have bought from En Route Jewelry.
I get compliments on it all the time , because it is truly stunning and the jewelry truly does look like wearable art.
I look forward to ordering more new pieces in the future!! Thank you to the En Route Jewelry team for all the beautiful pieces and exquisite customer service.
I appreciate you all!

July 18, 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it…

I waited months for these silver hoops to be restocked and they broke the second time I wore them. Cheap, poor quality product. What a waste of money.

June 11, 2026
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're truly sorry to hear that your experience didn't meet your expectations. We know this Orin Large Hoop Earrings was a highly anticipated piece that had been sold out for some time, and we understand how disappointing it must feel when an item you were excited about doesn't meet your expectations.

Your order was delivered within 4 days after purchase, and We reached out to you by email because we'd really like the opportunity to better understand your concerns and review the issue. If you're able to reply with a few photos and any additional details, we'll investigate everything carefully and work with you toward the best possible solution.

We hope to hear from you soon and appreciate the opportunity to assist you. 💛

Rated 2 out of 5 stars

Overpriced

I bought 3 things from these guys for my girlfriend, for how expensive alot of their items are (comparable to hey harper) these items feel alot more plastic / cheap. Some cool designs but just feel cheap and like I could've found it in a street stall. Would recommend brands like hey harper over these.

June 23, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Thank you for taking the time to share your feedback. We're truly sorry to hear our pieces didn't meet your expectations.
One of my colleagues has already reached out to you directly because we'd genuinely like to better understand your concerns and review the items with you. If you're able to reply to our email with a few photos and let us know what specifically felt different from your expectations, we'd be happy to look into it and work toward the best possible resolution.
We sincerely hope to hear from you soon. 💛

Rated 5 out of 5 stars

I really love this jewelry brand!

I really love this jewelry brand!! I have a few pieces from them now & have never had an issue with them. The pieces are so unique & so beautiful! Will definitely keep purchasing from them in the future. 🩵

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

So Many Compliments on My Gold Waterdrop Necklace!

I've purchased a few pieces of jewellery from En Route over the past year and have loved every single one of them. The quality is beautiful, the pieces are unique, and they always arrive exactly as pictured.

Most recently, I purchased the Gold Waterdrop Necklace and I've been absolutely obsessed with it. I've received so many compliments while wearing it, and people are constantly asking me where I bought it from. It's become one of my favourite everyday pieces and goes with everything.

I've had a great experience with En Route every time and will definitely continue purchasing from them in the future. Highly recommend! 💛

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry it makes me outfits…

Beautiful jewelry it makes me outfits stand out so much! I’ve gotten so many compliments and have sent them the link!!! Also the shipping was so fast compared to all theses other companies!!! Love love en route jewelry and always have at least one or two pieces on!!!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, fast delivery - I have bought several pieces and each one is such a unique design and how I expected from when I ordered it.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Value

Great quality and beautiful piece! The pendant is equally as eye catching in person as it is in photos, worth the hype- and is affordable too!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

En Route Jewelry is purely amazing!

The experience with En Route Jewelry was just amazing! The ordering process worked out very well when I ordered a gift for my friend. The delivery was fast and when it came it came in the most adorable packaging ever!!! I don’t know if the quality is good because I got it as a gift for a friend, but the overall experience was great! I love the promotion emails to because the don’t do so much that it fills up my whole inbox like some brands do, but they still send them enough for me to never forget about them. Love you En Route Jewelry!!!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

The necklace is amazing

The necklace is amazing, the quality is top-notch. Didn’t expect it to be delivered so quickly. Got it as a present for a friend, she is in love

June 29, 2026
Unprompted review

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