Enterprise PALMETTO EXPRESSWAY 7328 NW 36TH ST MIAMI, FL 33166-6705
Rented a car and paid additional money per day for full insurance including luggage and personal property as explicitly noted in the contract.
I had items stolen and when I reported it to Enterprise, they gave me a complete run-around.
I spent over three hours trying to get someone to help me, but they now declare they don’t cover baggage. It is simply unconscionable that they charged me for The full additional coverage and now won’t take responsibility for same.
This appears to be some kind of scam to charge you, explain it in detail, have me approve the additional insurance coverage (of which I have written PROOF OF).
This is not a professional way to conduct business and I am very aggravated and disappointed to say the very least. I can only guess that they make money on not adhering to their outlined rules or policy and feel this is financial exploitation.
They have proven they do not care about their customers and they must have compassion fatigue. Certainly evident was they couldn’t care less, despite the facts that I have written proof and specifications.
I will now have to pursue all avenues of legal recourse pursuant to the advice of an attorney.
Renters BEWARE!!!! Go to a more reputable and honest rental car company. This is just too much.