Enterprise Rent a Car Reviews 

Corrupt company. Scamming customers for information to sell on to third parties.

I Think it's a terrible thing to be done with reservations and confirmation of rental and I have a funeral to go to, and they come up with a $300 deposit once you get there. Totally unacceptable and there just totally a unattached company when it comes to customers and the way they treat them. Customers first we care is CRAP FULL OF BIG PILE.!!! THANKS FOR NOTHING WE WILL BE REVIEWING YOUR STORE IN CULLMAN ON EVERY SITE. 10-

I would give zero !
Most horrible experience!!. they took my money and cancelled my car without notifying me .
I made the booking through Expedia to pick up a car in Madrid . When I arrived at the pick up location, I was told that the car was cancelled as I was not present within 2 hours of pick up time.
As a matter of fact , I was present there - with my family and bags …waiting in a long queue…. Which was being served by a single person .

No courtesy whatsoever, they just took my money and gave the car to someone else.

I would never ever book a car with them .

Visited the Collin st location and despite self checking in and having a booking, we waited in line for over an hour only to find out that there was no available cars. While waiting outside, we noticed that cars didn’t really get cleaned after getting dropped off. Overall, I would avoid this car rental service if you’re looking for efficiency. Worst experience ever!!!!

Ripping people off with there prices

Completely dishonest. Insurance funded courtesy car. Promised a 7 seater, delivered a 5 seater promised to swap it next day. wouldnt answer phone. Kingsbury branch. eventually got through told again no 7 seater available. friend rang and asked for 7 seater was told to come in by 1 as have available

Booked the car months before needing it and paid in full only to be told 2 days before I was due to pick it up, they requires another£500 on a credit card!! Already paid nearly £800! Told it was in the fine print! £500 should be at the top of the print since o dont have a credit card! That's our Christmas holiday now ruined as have no car to use to get to where we were booked in.
Terrible customer service, wouldn't use them steering clear!

Forget if you want a refund. Been waiting over a MONTH!! Confirmed a full refund via phone but no cancellation emails sent to confirm and now no one answers the phone or emails. Customer service is shocking. I'm avoiding this company from now on, having to raise a dispute with my bank. So so poor for a huge corporation

SCAMMERS. FULL-ON SCAMMERS.
E Enterprise in Guildford and Accrington is hands down the most dishonest, money-grabbing, disgraceful company I’ve ever dealt with.

They tried every trick in the book to take extra money from me — charging for an extra day I DIDN’T use, even though I clearly paid for 24 hours. Then comes the fuel scam: I paid upfront for a full tank based on THEIR promise I’d get the unused amount back. After endless chasing, empty promises, and blatant lies, they still refused to refund a single penny.

A month later, when I finally went to the branch in person, they didn’t apologise — they didn’t even pretend to care. They just coldly told me I would NOT be getting my money back, as if scamming customers is their normal business practice.

This company has zero integrity, zero professionalism, and absolutely zero respect for customers. Their behaviour is deceitful, their communication is manipulative, and the entire experience feels like a setup designed to squeeze every last pound out of you.

I have never experienced a company so shamelessly committed to ripping customers off.
If you value your money, sanity, or basic human decency — stay far, FAR away from E Enterprise in Guildford or Accrington.

Avoid this place like a plague.

Absolutely terrible. These guys steal your deposit/money. Promised refund for a rental that the branch screwed up. No refund. Two weeks later went in and they said it had been approved by them ‘shrug of shoulders’. Called customer service…’lots of apologies, you’ll get it in 7-10 days’. No refund…. Emailed enterprise with booking ref….no reply. Called again today, 5 weeks after booking….apparently a ‘glitch’ may have caused it, escalated to ‘2nd level’ for investigation. No guarantee of any resolution. Do NOT reply on here saying you’re sorry this happened and to get in touch with customer service….because I’ve done that 3 times already. Use Europcar instead. MUCH easier to deal with, a branch that doesn’t say ‘we can’t do anything’. Unfortunately centralised systems seems to mean that branch staff are no more than window dressing with the power to do absolutely nothing to sort any issues

I encountered significant issues with Enterprise in Bracknell during my recent rental experience. I was made to wait an hour for my car, and when it was finally provided, I received a smaller, unclean van instead of the vehicle I had booked. Additionally, I was supposed to receive a £39 adjustment for the price difference, but after a month and several follow-up calls, I have yet to receive this refund. I found the staff to be unhelpful and unprofessional throughout the process, and the overall atmosphere of the location felt dozzy.

Hi every one pls read . This company is ripping people of . To day I returned my van thinking everything was okay going to get my deposit back but wow, what I mistaken the young lad went out to check and found a very small screw into the tire. Very tiny the tire never even went down now they are trying to get £2500 out of me.?

I recently rented from this terrible company. I picked up the car at Cardiff Airport and dropped it off at Heathrow. After returning home, I received an invoice for £288 for minor damage to the wheel hub (not the alloy wheel). I had already pointed out that damage when I collected the car in Cardiff. The staff member, who seemed rushed and distracted, told me not to worry and said she had noted it down.

Because of their poor communication, I was still charged the full amount, even though I had purchased insurance with Enterprise. The whole experience was frustrating and disappointing. I’ll never rent from this company again. It’s worth paying a bit more to go with one of the larger, more reliable rental companies.

The Bolingbrook IL location is staffed with jerks and thieves. Most car insurance will cover your rental, but they say nasty things, oh youll have problems, to buy their scam. A car was returned with money left inside, after drop off the manager was called right away, they had already stolen the money.

Declined to hire the car even though booking had been confirmed online citing a CREDIT CARD was required for the vehicle leaving a family including an 8 year old child stuck hundreds of miles from home even the company had been used by myself on numerous occassions previously without the need for a credit card.
Shambolic and absolute no consideration to circumstances. No compassion with no way of complaining just felt fobbed off with staff behind the counter finding it all a big joke.

Michelle who was fantastic and great customer service lady.

She helped me get what i needed and was just so polite with us.

Thanks again Michelle!

Yeovil Somerset branch Uk
UNSAFE VEHICLES
DIRTY
RUDE STAFF
AVOID !!!!!!!

I booked online for a price of £179.94 for 3 days rental. When we collected the car I added a second driver, this can't be done online. I was told that would be £15. No mention of per day, just £15.
We then went through questions about extras whilst we we checking the car, the operative had a tablet and rattled off stuff that we said no to. I believe that she checked agreed rather than no thanks because we received a second bill for £160.78.
These questions she asked were a distraction, we just wanted to get the car and go. I think this is deliberate because, asked in the office we would have certainly clarified but in the car park we were off guard.

Sharp practice!

An extra £45 for the second driver would have been acceptable but a further £115?? what for. Apparantly we took all sorts of things that are only explained by initials on the invoice.

I spoke with York who firstly said they would refund me and 2 weeks later when no refund had appeared said I wasn't due a refund.

I spoke to customer services who said they would speak to York but since I had already done so what was the point in that.

This company is to be avoided at all costs, even the Uber driver we had to take us for the pick up had a tale of woe about them taking money from him without reason.

Sadly there are no alternatives in York.

That's YORK UK which is not listed as a location below

Rented off tryon street in charlotte. Car wasn't clean and smelled funny like baby milk or baby stuff. People before us obviously had kids. We had to wipe entire vehicle down before using to get rid of the stink.

In addition, they charged me $11 for a $1.25 fee THAT I PAID THROUGH EZPASS. I contacted them and they told me I had to send a bunch of documentation. Fck off. I'm not doing that.

they should have reimbursed me. we've rented through them at least 5 times. We won't be using them again since they prioritize PROFIT>CUSTOMER SERVICE.

The fact that they charged me WITHOUT even VALIDATING that it was correct grinds my gears.

SCAM.

I have hired twice from SHEFFIELD PENISTONE ROAD
176 PENISTONE ROAD SOUTH.
both time the service from your staff was amazing , polite friendly and helpful.
on Monday I hired from a young lady 4 stars
on return it was the young man who i hired from in December again the same friendly and helpful
another thing I am grateful for is how quick my deposit was returned back in my account this morning .