Enthuse Reviews 379

Annoying as it's impossible to donate as a guest user. You have to enter your full address and phone number, etc. I'd say many people leave when they get to this point which results in many lost donations.

We have used Enthuse as an event platform for the last 3 years and have found it easy to set up and the support team are available if there are issues. It has enabled us to cut down on admin which has been very helpful. I developed a good relationship with Jared due to his enthusiastic and efficient approach.

Jared has been a font of knowledge, I would be truly lost without his guidance. In the past he has responded to any queries I have had promptly and been able to provide a solution - this instance has been the same. He also provides further information/guidance that he feels will enhance our user experience which is always greatly received.

First time user. Donated twice by mistake as I found website didn't confirm payment with certainty.
Left a message with Enthuse explaining what had happened. No reply 5 days later. Shoddy?
The review was read a profound apology was offered and accepted after they had trawled through recorded messages and refund paid. Impressive demonstration of problem well handled. Thank you

We had a lovely time communicating with the Enthuse team on the Bath Half Marathon. They went above and beyond to make our sure experience was 11/10 both in the build up and on the day.

Relate NI have been using Enthuse for a couple of years now, and I can't recommend the platform enough! It creates a seamless user- journey and an easier journey for charities to run events and raise money. Jared Monaghan has supported Relate NI from signing up to Enthuse, ideas for fundraisers, and anything else that we needed support for. Jared has been a great help to us in developing our online donation and events platform, and we can't thank him enough.

My biggest observation is that all the positive reviews come from people who have only ever left one review (or perhaps two max). Nearly all of the 'regular' users of Trust Pilot seem to be very critical of the difficulty of one off donations and the excessive 'tip' they take.

The Enthuse software made my donation to the London Marathon a very difficult experience. The donation process just hung there forever. Tried lots of things. Eventually had to disable perfectly normal web protection add-ons. If you are a charity I strongly suggest you avoid Enthuse as their software must cause so many people to just give up like I nearly did!

Frustrating. I have to have an account with my name and email address just to donate? It’s none of your business. Just accept Apple Pay so it’s easy. Why on earth would you make it harder for people to donate!?

replied promptly to our emails and resolved the issue.

Belvedere College SJ in Dublin Ireland has just completed a fundraising campaign managed by Enthuse. We raised over €360,000 with over €200,000 online through the Enthuse platform.
The customer service provided by Fiona and Luke on the Irish team was second to none.
I am very happy to recommend them if you need to run an online fundraising campaign.

seems very wrong to be charged a £4 'tip' on top of one's donation. Just Giving doesn't do this. I have the feeling this is a money making scam. appalling.

rubbish. donated £20 with £5 tax gift aid on top.
they charged me £4 for the donation in fees..

Enthuse were easy to get hold of. I spoke to Rishika who was very friendly and efficiently answered my queries

What was great was that someone got back to me during the Christmas holiday period, when I need ed some urgent assistance.

In my work with Tiglin, I used Enthuse for all our donations needs. The platform had everything we could possibly need. The membership fee is reasonable, considering how much you can get out of it. I definelty recommend. What's a good thing, you own the data and all the contacts who donate. Which helped a great deal, the likes of GoFundMe don't provide this valuable data, they keep it for their own benefit.

I would like to extend a huge thank you to Amanda for their exceptional help and assistance on the Enthuse fundraising platform. Their dedication and professionalism were evident throughout our interactions, and their support made a significant difference in our fundraising efforts.

Amanda demonstrated a deep understanding of the platform and provided clear, concise guidance that was instrumental in navigating the various features and tools available. Their prompt responses and willingness to go above and beyond ensured that our experience was smooth and efficient.

Thank you, Amanda, for your outstanding service and commitment to excellence. Your contributions have been invaluable, and I look forward to continuing our partnership with Enthuse.

Oraghallaighs clg
Enthuse is a great platform for any type of fundraising. The whole process from start to finish was fairly straightforward.
Fiona was a joy to deal with even when we kept going back to make changes .
We wouldn't hesitate to use Enthuse for any fundraising ventures in the future
Thank you to Fiona and all the crew at Enthuse

Rishika was so helpful on the calls I had with her and the subsequent follow-up email she sent - she seemed genuinely keen to help me sort out our issue asap and was quick to investigate and provide a solution. Thank you Rishika! :)

We have very much appreciated the services of Enthuse, and particularly of Amber, who has been dealing with us We are not a big event by some standards (600 hikers), and we lack a little expertise, but we feel we can call on Amber at any time and have every question and problem answered promptly and cheerfully. With regard to the platform itself, the clear display of data and ease of extraction fulfills all our needs at this time