EntirelyPetsReviews 

I placed an order with Entirely Pets on May 11th. The next day I received an email from them stating the item was out of stock. It is now July 2nd and I finally got my money back. Not sure if they have inventory and/or administrative problems but in any case this is not acceptable.

item i ordered was backordered. i have been trying to contact customer service for three days now to no avail! if you call their number after a while you have no choice but to leave your number for a call back - still waiting!!
i am going to return the item when i get it regardless of if i need it or not - DO NOT ORDER FROM THESE PEOPLE - NO SUPPORT WHATSOEVER!!!

Ordered medicine for my dog prescribed by the vet and it took forever for them to shipped it. My dog already passed and the medicine hasn't arrived yet. I send them email 2x even before it shipped but no one ever replied. I called to cancel the order I dont need it anymore and customer service tells me that they will take of 25% out of the amount and 6.95 for shipping it back. This people are a joke. I will never ever order from this company.

Pharmacy just closes with no notice. No customer service. Zero communication. Wouldn't buy anything from this company.

I previously ordered from this company with no delays, but my most recent order has been a nightmare. They said one item was out of stock to be shipped later, then it switched to another item was out of stock with 1st item being shipped. Shipment arrived & it was the item that was supposed to be shipped later. Still need half the order & was told to wait 2 more days to see if it arrives. This is what tracking numbers are for...either it was shipped or not. Not going through this again!

Unceremoniously cancelled my order.

I had called them when I placed the order, as it took a long time between the time that PayPal confirmed payment and their confirmation.

They are still advertising the items online that I ordered as "in stock."

This company is a money trap. We used them for a while for heart worm preventative medicine for our dog. The problem is when you want to make changes or cancel the reoccurring prescription. You can only do this via phone and it is practically impossible to get in contact with anyone. Finally got my auto ship cancelled going forward.

Getting them to actually fill a prescription is like pulling teeth. Going on a month trying get them to send me my dogs bravecto despite my vet saying they sent the the prescription weeks ago. Their customer service takes forever to respond to anything. It’s nice that the prices are lower but doesn’t really help if you never get your order.

This site has generally good prices. But my last order was out of stock. I tried to cancel my order but they didn't receive my msg and shipped the order later, after I'd already ordered it from a different seller. Now I have 2 huge bags of dog food which will last me 6 months. When I called customer service they argued that I was responsible for the issue. Rather than trying to make me feel that they listened to me. They did nothing to make things right.

From the offices of Dewey Screwem and Howe!!!Run!!!! Don't walk away!!!

I used this company to provide prescription heart medication for my dog. They have the worst website that does not allow customers to see their profiles and manage account information. Every single time they messed up the order. I had numerous refills for medication on file and each and every time they messaged my vet for approval to fill the refill. I had to call them every time and they are only open to receive calls for 8 hours in the pacific time zone. Customer service reps are not competent. So many issues. They do not respond to emails either. My dog went without his heart medication for several days between refills due to this. I have since gone back to Chewy for prescriptions as they know how to run a mail prescription business.

Horrible company, poor service…completely unreliable. Ordered probiotics for my dog on December 1. They called me 11 days later to tell me they could not deliver to a P.O. Box, so I gave them a residential address. They assured me it would ship on Monday, December 15. It did not rather it shipped on Wednesday December 17. Supposed to be delivered on Friday December 19. End of day and it is not here. How do they stay in business? Chewy delivered the product I needed in 24 hours. They have this far refused a refund. Terrible experience.

Though I used the code for a 20% discount, and the form reflected that fact, the amount was added back to the invoice the minute I clicked on "Pay" to send it to my Paypal account. Despite two different customer sales reps telling me that they would refund the $8 (+ tax) amount that I was overcharged, they never did it. My invoice said $41.57. My PayPal was charged $50.23. Do not trust this company to honor promised discounts and do not trust the invoice amount once you click on "Pay."

Show items are in stock when you place an order. Then you are told its on backorder. Weeks later the order arrives. I tried to return the order and agreed to pay the restocking fee. They would not give me a RMA. Kept saying they would but did not.

I was notified I had 2 refills of Galliprant left on file for my dog. I attempted to re-order it but their system would only add one pill to my cart & not the full prescription. The website is pretty skrewed up. Its like they hav someone on the inside booby trapping it. No way to go to the first prescription I had received and go from it with Pets name & refills. I called customer service & music played for about 20 sec then the line went dead. I guess I'll go to 1800petmeds for my orders.

Have been a loyal customer for 5 years. On my last order you all were having staff issues, which I understand, but it was taking way too long to receive my order. I reached out multiple times for an update and no one would respond with any idea of delivery. It wasn't so much the delivery issue as it was the lack of customer service corresponding with me.

Great product . Easy to follow product shipping. Company stayed in contact with me during process, start to finish.

Always easy to order and product arrives quickly.

It is always an outstanding and affordable experience ordering from EntirelyPets. I highly recommend them as a source for your pet care items.