The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
Company replied
Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
Company replied
Company details
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Amazing customer service
Quality of shirts was great. My order was missing some and the customer service was best I’ve had anywhere in years. Prompt, polite and helpful. Problem was quickly solved. Five stars for amazing staff
December 6, 2024
Great experience!
We ordered 350 sweaters for a school event. The process of designing the sweater was smooth. Everything we ordered came correct, even when a speedy reprint was needed for a couple of sweaters (they identified the issue before even shipping the sweaters). The sweaters came very quickly, and were already sorted and labelled which helped immensely. Would definitely order again!
December 2, 2024
Still don’t have the order nearly a…
Still don’t have the order nearly a month later.
December 3, 2024
Reply from Entripy Custom Clothing
Thank you for providing your feedback. We sincerely apologize for the inconvenience and frustration caused by the shipping delay on your recent order. Unfortunately Purolator has been experiencing extensive delays due to a higher than normal order volume.
While such delays are out of our control, our team is looking into your package to see if we can help expedite the shipping and will be in touch to help shortly.
Exceptional customer service
This was the second time that I have ordered swag for my company, second company that I have done this through. Ordering through your company was very easy, communication with your company was very quick and easy. All steps of the process were very seamless. The product received is as expected and I am very pleased with the result.
December 2, 2024
the care taken to ship a t-shirt that…
the care taken to ship a t-shirt that did not meet your quality standards
December 6, 2024
For the most part things were excellent
For the most part things were excellent, however my only dislike was that I could not add to my order and had to pay another shipping charge just to add one more pair of joggers to the order, not even an hour after the order had been placed. Had I had that ability and no extra shipping or Entripy would have been willing to credit that shipping charge I would have rated my experience a 5 star.
December 2, 2024
Same old
Great prices and quality as usual. Been around here for years, will be back.
November 27, 2024
Attention to detail
Entripy took the time to listen and note my concerns. They worked with me until they got what I wanted right. The shirts are great!
November 26, 2024
Two Sides
Print quality was solid, t-shirt was a huge disappointment.
Not as much as the boilerplate, platitude riddled customer service. Clearly they do not want my future business.
November 18, 2024
Reply from Entripy Custom Clothing
Hi Frank, thank you for sharing your feedback. We're very sorry to hear that your t-shirt did not meet your expectations. A member of our resolutions team will be reaching out shortly to assist.
Excellent Service & Very Userfriendly…
Excellent Service & Very Userfriendly interface. End outcome was Better than expected!
November 21, 2024
Had a rush order and Entripy came…
Had a rush order and Entripy came through clutch. Katrina was great to deal with. The embroidery was well done on the hoodies, and I appreciated the quick turnaround. Will definitely use again.
November 25, 2024
Unprompted review
Excellent customer service
Excellent customer service. Plenty of product options and ease of preparing the orders online. No hassle and prompt responses from friendly staff. Orders were ready in good time. Will buy again.
November 15, 2024
At Entripy the staff are fantastic
I dealt with many people on the phone and online through email. They have amazing staff that were able to help a new user to this company. From an idea to a finished product, the support staff talked me through the process and we ended up getting our 60 shirts in time for our AGM. Thank you!!
November 15, 2024
Custom logo apparel order
Excellent customer service. Quick turnaround for completion of order.
November 11, 2024
Nice sweat shirts!
November 8, 2024
Very impressed. Thank you!
Custom t-shirt order was super-easy to place, confirm, and then shipped super fast! Didn’t think I’d be able to hit my target date, but got it with 2 days to spare. Quality was also excellent. Thanks so much!
November 8, 2024
Great experience and really appreciated…
Great experience and really appreciated the customer service!
November 6, 2024
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