The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
Company replied
Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
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Company details
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Last few orders have been challenged…
Last few orders have been challenged for repetitive follow ups on order accuracy prior to proof finalization. Live discussion occur to correct but then during proof process things change that were previously approved.
March 12, 2026
Reply from Entripy Custom Clothing
Hey Rod.
Thank you for your review. We understand your concerns regarding the back-and-forth during the proofing stage. Your feedback is valuable, and we’ll be addressing this internally to ensure better alignment moving forward. We appreciate your continued support.
A 5-star experience once again!
This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sure!
February 11, 2026
Reply from Entripy Custom Clothing
Hi Shana!
Thank you so much for coming back to us for a second order that truly means a lot.
We’re so glad to hear you were happy again with the quality, turnaround time, and support from our team. That’s exactly the experience we aim to deliver every time.
We really appreciate your trust and look forward to working with you again soon!
I didn't receive shirts in my…
I didn't receive shirts in my "completed order" and I wasn't notified about it. So when I got a notification about my order being ready I let other team members know we were ready to go. When we opened the box there were shirts missing. I tried to ring and find out what was going on with the "completed order" I was told someone in sales would call and that didn't happen. I had to follow up several times before I got an answer and then once things were organized I wasn't notified when the re-prints were done. Sad to try and support a local business and get such poor service.
January 29, 2026
Reply from Entripy Custom Clothing
Hi Simon,
I’m very sorry to read this. I completely understand how frustrating it must have been to receive a “completed order” notification and then find items missing when you opened the box especially without clear communication about the reprints.
You absolutely should have been kept informed throughout the process, and I’m sorry that didn’t happen. I also understand how disappointing it is to feel like you had to chase updates.
I will be reaching out to you directly to review this in more detail and ensure we properly address your concerns. We truly value your support as a local business, and we appreciate you taking the time to share your experience.
Non-profit discount FTW
Non-profit discount FTW! Thank you for your prompt service and high quality prints! Our events are extra successful with the shirts that you printed for our staff, participants and as prizes.
January 29, 2026
Reply from Entripy Custom Clothing
Hi there!
his means so much, thank you! Supporting organizations like yours is something we truly value, and we’re thrilled the prints were a hit at your events. We appreciate all the work you do!
Be careful when doing multiple sizes, they will default to the smallest graphic for everything. That means your XXL top has the same smaller graphic as your XXS.
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, worst experience since dealing with them from 1999!
UPDATE: Jenn and the team moved mountains and had my order ready. Also, a discount was offered due to the mix up. This company takes responsibility and fixes hiccups. The generous discount is going towards my new Spring order.
January 26, 2026
Reply from Entripy Custom Clothing
Hi Blake,
Thank you for your feedback. We’re very sorry for the delay and the lack of proactive communication regarding your order, that’s not the experience we aim to provide.
As discussed when we connected directly, we understand how important this timeline was with your event approaching, and we truly regret the added stress this caused.
We appreciate you taking the time to speak with us, and we remain committed to improving our communication and processes moving forward.
Reply from Entripy Custom Clothing
Thank you so much for the A+ review! We’re thrilled you were happy with the quality, turnaround time, and pricing. We truly appreciate your support!
Reply from Entripy Custom Clothing
Thank you so much for your kind words! We’re so glad we could make the process smooth and easy for you. That’s always our goal. We truly appreciate your support!
Great products and product support
Great products and product support. I recommend this company for your branding needs.
January 16, 2026
Reply from Entripy Custom Clothing
Hey Neil,
Thank you for the recommendation! We’re so glad to hear you’re happy with both the products and the support. We truly appreciate you choosing Entripy for your branding needs.
The stitching quality is great, but some issue with QC.
The stitching quality is great. Second time I’ve made an order through Entripy, because I like the custom order platform. Both orders had an issue, first was threads on some hoodies were pulling out at seems when we got the order, this order the hats didn’t come with the agreed on layout for text. One hat had all the text, other 5 hats had issues with missing embroidery text. This order felt like it took a while for a small test order.
January 13, 2026
Reply from Entripy Custom Clothing
Hi Harrison,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you’re happy with the stitching quality and the custom ordering platform, and we truly appreciate you returning for a second order.
We’re sorry to hear about the issues you experienced on both orders, that’s certainly not the consistency we aim to provide, especially on test runs. Your comments around quality control, embroidery accuracy, and turnaround time are being shared internally so we can improve moving forward.
We appreciate your honesty and the opportunity to do better.
Quick turnaround on proof and orders
Quick turnaround on proof and orders. Good pricing on volumes. Use them quite often
January 7, 2026
Reply from Entripy Custom Clothing
Hey Tom! Thank you for the great feedback! We’re glad to hear the turnaround and volume pricing have been working well for you. We truly appreciate your continued support and look forward to working with you again.
Great service in 200 shirt order
Ordered 200 shirts for a sports association. Product was exactly as ordered, processed quickly and at a reasonable price. And a Canadian company!!!!!
January 6, 2026
Reply from Entripy Custom Clothing
Hey Cam!
Thank you so much for the great review! We’re thrilled to hear the shirts turned out exactly as expected and that the process was smooth. We truly appreciate your support of a Canadian company
School basketball/volleyball jerseys…
We got basketball/volleyball jerseys for our school. The ordering platform was not super user-friendly, but the value was excellent and the quality is decent. Our order took a bit longer than expected, but we left a long lead time so it arrived in time for our sports season. In general, we are happy with how they look and feel, BUT the sizing was unexpectedly large. I should have done more research, but I assumed from kids clothing sizes that a Youth M would correspond roughly to a 10-12 kids size. We are a middle school of 11- to 14-year-olds, so we ordered a mix of YM, YL, YXL, and some adult sizes. The Youth M fit our largest Grade 8s perfectly, and everything else fits like a dress. There are no jerseys that would comfortably fit the smaller Grade 6s. If you are buying jerseys, size them down at least 2 sizes.
January 6, 2026
Reply from Entripy Custom Clothing
Hi Brooke,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you were happy with the value, quality, and that everything arrived in time for your season.
We really appreciate you calling out the sizing, jersey fits can definitely run larger than standard youth clothing, and your note will be helpful for other schools ordering teamwear. We’ll also share this internally as we continue working to improve sizing guidance and the ordering experience overall.
Thanks again for choosing Entripy, and we wish your teams a great season!
Great & reliable service
Printing was done well & delivery was on time. Pricing was good as well, so can't really ask for more!
January 6, 2026
Reply from Entripy Custom Clothing
Hi David,
Thank you for the great feedback! We’re happy to hear everything met your expectations, quality, timing, and pricing. We really appreciate you choosing Entripy.
Quick and easy
Quick and easy.
I have used Entripy for several years for a small run tee shirt order on a yearly basis. Really easy to design, sign off on and then pick up. Quality product time and time again.
January 5, 2026
Reply from Entripy Custom Clothing
Hi Andrew,
Thank you for being a long-time Entripy customer! We’re so glad the process continues to be easy and that the quality has been consistent year after year. We truly appreciate your continued trust
Entripy advertised a 5 day turnaround
Entripy advertised a 5 day turnaround. It's now been a month and not delivered. Customer service has been responsive but seemingly incapable of helping or giving a direct or honest answer.
January 5, 2026
Reply from Entripy Custom Clothing
Hi Stephen,
We’re very sorry for the delay and frustration with your order. This is not the experience we aim to provide. We’ve reviewed the situation and are actively working to make it right. Our team has also addressed the issue internally to prevent it from happening again.
Uniform & Teamwear Experts
Uniform & Teamwear Experts, exceptional at creating professional, cohesive custom uniforms
January 13, 2026
Unprompted review
Reply from Entripy Custom Clothing
Hi Allison,
Thank you for the kind words! We’re proud to be your uniform and teamwear partner and are glad to hear the final result felt professional and cohesive. We really appreciate your support.
Focused on using good materials and…
Focused on using good materials and clean construction, their custom clothing is designed to withstand frequent wear and washing
January 21, 2026
Unprompted review
Reply from Entripy Custom Clothing
Hi Ethan,
Thank you! We really appreciate your feedback. We take pride in using quality materials and clean construction so your custom clothing lasts through frequent wear and washing.
Creative associates did well working…
Creative associates did well working with asks.
Order was 1 or 2 days late.
New at this, suggestions would be appreciated for making bolder outlines or improvements.
December 18, 2025
Reply from Entripy Custom Clothing
Thank you for your feedback! We’re glad to hear our creative associates supported your requests well. We apologize for the slight delay and appreciate your patience. We also value your suggestions they help us continue improving our designs and processes. We look forward to working with you again!
LOVE
LOVE! Expensive but I need my no. profit to look professional. Second purchase around $700. I need quality material since the items will be worn over and over again for events. I will continue to order from them for my quality marketing clothing.
December 17, 2025
Reply from Entripy Custom Clothing
Hi Tina!
Thank you so much for your continued support! We truly appreciate you choosing us again and trusting us with your marketing apparel. We’re so glad to hear the quality has met your expectations and that the pieces are working well for your events. We look forward to supporting your brand again soon!
Paid for Services Not Fufilled
I paid for a rush order, and also paid extra for rush shipping only for the items to be delivered late. So frustrating. :( No complaints about the product itself! It’s always good quality!
December 12, 2025
Reply from Entripy Custom Clothing
Hi Carla,
Thank you for sharing this, and we’re truly sorry for the frustration caused by the delay. You absolutely had every right to expect on-time delivery.
I’ll be reaching out to you directly to refund the rush fee as this experience did not meet the standard you paid for.
We really appreciate your kind words about the product quality, and we hope to have the opportunity to provide you with a smoother experience next time.
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