The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
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Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
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Company details
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Great experience, highly recomended
Great quality printing and very quick service. I've been using them for years and am always satisfied with the final products.
June 10, 2025
Reply from Entripy Custom Clothing
Hi Jennifer,
Thank you so much for your kind words and continued trust in Entripy. We truly appreciate your continued support over the years and are thrilled to hear that you’re always satisfied with the quality of our printing and quick turnaround times.
It means a lot to know that our products and service consistently meet your expectations. We look forward to many more successful projects together!
I'd like to rate Entripy higher
I'd like to rate Entripy higher, as I would have in the past. The new website interface is harder to use. All my previous 3 years of orders have disappeared. Sure, when I contact service, the people are eager to help, but it isn't as easy as reviewing past projects, opening them up and modifying them as needed. I've always thought the products delivered great value. Today I tried to look up an invoice to print off, and access was denied. Please get the old website running again.
June 12, 2025
Reply from Entripy Custom Clothing
Hi Scott,
Thank you for your feedback and for being a loyal customer over the years. We hear your concerns and understand how frustrating it can be when key features you relied on are no longer easily accessible.
We’re actively working to bring a view of your historical orders to the new site—it’s a top priority for our team. In the meantime, our support team is always here to help you access past projects or invoices.
The good news: any orders placed on the new website are now easily accessible and can be reordered in just a few clicks. This is part of our goal to make future reordering much simpler and more intuitive.
We truly appreciate your patience as we continue to improve your experience, and we’re here to help however we can.
Website issues
Hi, I had several issues with the new updated website. I couldn't add my artwork to size the logos accordingly. This delayed the printing of the crewneck because I had several versions going back and forth. They did open a few tickets on my behalf. Hopefully, it will work out smoother the next time.
June 6, 2025
Reply from Entripy Custom Clothing
Hi Adel,
Thanks so much for your feedback—and for your patience during this transition period with our new website.
We understand the challenge with adding artwork sizing caused some delays, and we truly appreciate you working through it with our team. Based on feedback like yours, we’re actively working on improvements to the upload and proofing experience to make it more intuitive and efficient.
Your input helps guide those updates, and we’re committed to making your next visit hassle-free.
Very happy with Entripy services
Very happy with Entripy services, good customer services and very on point with the delivery.
Been a very happy customer for over 6 years.
June 15, 2025
Unprompted review
Reply from Entripy Custom Clothing
Hi Heather,
Thank you so much for your kind words and for being a loyal Entripy customer for over 6 years—it truly means a lot to us!
We're thrilled to hear that you've consistently had great experiences with our service and delivery. Feedback like yours motivates our team to keep delivering the reliable, on-point service you’ve come to expect.
We look forward to continuing to support your custom apparel needs for many more years to come!
Delivery deadlines are not being met as…
Delivery deadlines are not being met as promised. Design process is cumbersome and difficult.
June 9, 2025
Reply from Entripy Custom Clothing
Hi Ryan,
Thank you for taking the time to share your feedback.
We take pride in providing a quick turnaround and a smooth design process, so it's disappointing we missed the mark. Your concerns have been shared with our team.
With the launch of our newly rebuilt site, we’re continuing to improve the Design Studio and proof approval process to consistently meet the promises made to our valued customers like yourself.
A member of our Customer Experience Team will reach out to discuss your order and experience. Thank you again for your feedback — we're committed to making this right.
Very easy to communicate with
Very easy to communicate with, no issues
been a long time customer very happy with products.
June 2, 2025
Reply from Entripy Custom Clothing
Hi Heather,
Thanks for the great review! We love hearing that communication has been smooth and that our products continue to meet your expectations.
It's always a pleasure working with longtime customers like you. We truly appreciate your loyalty and look forward to being your go-to for custom gear for many more orders to come!
There were many issues from the start
There were many issues from the start. Educational pricing timelines, the website, proofs not loading, order not showing up. It took almost two weeks to get the order finalized. My strong recommendation is to have designated employee(s) to look after Educational orders. Schools are great business. We can provide Entripy with lots of business but the process needs to be smoother. Having to call customer service for support when things are not working properly is a waste of time and frustrating. A dedicated education sales person to provide education quotes that are valid for longer than a week is needed. As we need time to sell to our community. It would also be best to have that designated education rep be available to enter the order on Entripy's side, and take that responsibility from the school. It can be sent to the contact at the school for approval and then get sent to production. I think this process will be a much smoother process and will keep School's coming back year after year.
May 23, 2025
Reply from Entripy Custom Clothing
Hi Kelly,
Thank you for sharing your experience so candidly—we truly appreciate it.
We’re sorry to hear that your recent order process was frustrating. Delays and technical issues are especially disruptive when you're supporting your school community, and we understand how disappointing that must have been.
With the recent launch of our newly rebuilt website, we’ve been working hard to improve both communication and internal workflows. These updates are ongoing, and your feedback helps us pinpoint where improvements are still needed. We appreciate your patience as we continue to fine-tune the experience.
Supporting schools is a priority for us, and we're committed to building a smoother, more reliable process. Thank you again for your honesty—and for your willingness to see the long-term potential in partnering with us. We hope to earn back your confidence.
Personal-Professional Service-They Truly Care About Customers
DMLK Canada is an E-Commerce clothing retailer. The print and material quality of Entripy's products is outstanding. When we opened the box of our first order from Entripy, we were amazed at the clarity of the tiny details in our designs. The quality of the material used for our hoodies and T-Shirts were also amazing. In terms of customer service, we have only encountered professional, courteous, knowledgeable and caring staff at Entripy. A special thanks to Bianca, Wally and Luiza from the client experience team for their guidance in the ordering process. Honourable mention to Chelsea the warehouse manager for ensuring that our orders are correct and meet our expectations. Also, a big thank you to Nancy from accounting who help us get over a few hurdles when placing our first large order. Our customers love the products and our prices thanks to Entripy!!
May 23, 2025
Unprompted review
Reply from Entripy Custom Clothing
Hi Kerry,
Thank you so much for this amazing review! We’re absolutely thrilled to hear how happy you are with the quality of our products and the support you received from our team.
It’s especially rewarding to know that the fine details in your designs came through so clearly and that your customers are loving the hoodies and T-shirts. That’s exactly the kind of experience we aim to deliver.
We’ll be sure to pass along your kind words to Bianca, Wally, Luiza, Chelsea, and Nancy—they’ll be delighted to know they made a positive impact on your first large order. Building strong, supportive relationships with partners like you is at the heart of what we do.
We look forward to continuing to support DMLK Canada’s growth and helping you bring more quality apparel to your customers!
Entripy has always been my go to place…
Entripy has always been my go to place for golf shirts and t-shirts but I always seem to have an issue with my proofs which have been on file since the day I started ordering from Entripy well over 10 years ago. Also I always order red, white and blue shirts and ask that the stitching for the logo on the red and blue shirts be in white and the stitching for the logo on the white shirts be in blue. But it seems I have to specify that on each order that I place. Can’t I just indicate that the stitching be the same as my previous order when I place a new order? Finally, when I ordered red, white and blue shirts in the past the total per colour were grouped together thereby giving me a lower price for each shirt. This has recently changed whereby the white shirts now are deemed a separate order because the stitching would be a different colour compared to the red and blue shirts. That means my total for each red and blue shirt could be as low as $20 per shirt whereas the white shirt cost could be as high as $30 or more. Personally, this doesn’t make sense to me.
May 8, 2025
Reply from Entripy Custom Clothing
Hi Willy,
Thank you for being a loyal customer for over 10 years—we truly appreciate your business and continued support!
With the launch of our newly rebuilt site, we’re working hard to make every part of the ordering experience as smooth and intuitive as possible. We know there may be a few bumps as we refine things, and we truly appreciate your patience as we continue improving.
We’re actively enhancing key processes like how proofs and order notes are handled. Our new “Reorder” feature now lets you repeat past orders with the same artwork, while giving you flexibility to update sizes and quantities. We’re also developing additional features to group products within a single order, allowing you to receive volume pricing.
Your feedback is incredibly valuable, and we're committed to making things better with every update.
We are very pleased with our product
We are very pleased with our product. We have been buying from Entripy for years with no issues. The office staff are very polite. However when picking the shirts up the shipping lady was extremely rude, saying she does not have time for this, and she is very busy just because I didn’t notice her open the bay door. I mentioned customer service and she started talking in another language as she got my box. I left there very upset.
May 5, 2025
Reply from Entripy Custom Clothing
Hi Kevin,
Thank you for your continued support and for taking the time to share your experience—we’re glad to hear that you’re happy with the product and the service you’ve received from our team over the years.
We’re truly sorry, however, to hear about your recent pickup experience. That’s not the level of service we aim to provide, and we understand how upsetting it must have been. Your feedback is being shared with our team so we can follow up internally and ensure a more positive experience for every customer, at every touchpoint.
We really appreciate your honesty—it helps us improve. Thank you again for being a loyal Entripy customer.
Helpful, Great Quality, Leave time for proofing etc.
I was having trouble with my online order as I needed to tweak something. Anna came to my rescue and took the time to make sure our rush order was fulfilled in time even though we were just scraping by. Note - Leave yourself enough time! They need time to prepare proofs for your approval and then put the order in for fulfillment so don't wait until the last minute like I did! Quality on our long sleeve Gildan printed shirts were great.
May 2, 2025
Reply from Entripy Custom Clothing
Hi Michelle,
Thank you so much for your kind words and helpful advice to fellow customers!
We’re so glad to hear Anna was able to step in and support your rush order—it’s always our goal to make sure things go smoothly, especially when time is tight. We’ll be sure to pass along your thanks to her!
We're also thrilled that you’re happy with the quality of the Gildan long sleeve shirts. And you're absolutely right—leaving a bit of extra time for proofing and approval can really help ensure the best experience.
We truly appreciate your feedback and look forward to working with you again!
Courteous & patient customer service
Courteous and patient customer service. Would definitely use Entripy again.
I had a hiccup with both my design and my understanding of how the timelines work. They were supportive and courteous in guiding me through the process. The shirts came out great and were a real hit at the event. Thank you!
April 25, 2025
Reply from Entripy Custom Clothing
Hi Mel,
Thank you so much for sharing your experience. We're thrilled to hear that our team was able to support you through the process and that the shirts were a hit at your event.
We know that custom orders can sometimes come with a learning curve, and we're always happy to guide our customers every step of the way. Your feedback means a lot, and we’re so glad everything came together in the end.
We’d love to work with you again on your next project!
final product ended up fine, but very late and ordering was a nightmare.
Final product was fine, but they repeatedly got the actual order wrong before production. From wrong ink colour on shirt in approvals, to doubling up the numbers inside the order, to accidentally duplicating the order and charging me twice, (also costing me a week of time), Easily 10 emails & 4 phone calls later, and order was still wrong. Finally, they missed the new deadline I was given.
April 22, 2025
Reply from Entripy Custom Clothing
Hi Andy,
Thank you for your honest feedback—we’re truly sorry to hear about the frustration you experienced throughout your order.
While we’re glad the final product met your expectations, we completely understand that the journey to get there was far from smooth. The missteps, delays, and time you had to invest are not reflective of the experience we aim to provide.
We’re currently working through some growing pains with our newly built website, and we know that doesn't excuse the inconvenience caused. Your feedback is helping us identify where we need to improve, and we’re committed to doing better.
We’d genuinely appreciate the opportunity to make things right in the future and show you the level of service we strive for.
Order was exactly as expected and I…
Order was exactly as expected and I will have no hesitations ordering in the future. Had a small hiccup at the start which caused a delay in the arrival time but I didn't loose sleep over it.
April 19, 2025
Reply from Entripy Custom Clothing
Hi Cody,
Thank you for your review! We're so glad to hear your order turned out just as expected and that you'd feel confident ordering from us again.
We appreciate your patience with the small hiccup at the start, and we’re always working to smooth out those bumps to make the process even more seamless. Looking forward to helping with your next order!
Delays, delays, delays...
Only received proofs 3 days after ordering, not 3 hours and only after we emailed. Order was delayed past the deadline of 10 business days after proofs were approved. Live Chat button link on website is broken.
Products are good. Service and turnaround times are not adequate or as prescribed on their website.
April 18, 2025
Reply from Entripy Custom Clothing
Thank you for taking the time to share your experience. We truly apologize for the delays and frustrations you encountered, and we understand how disappointing it must have been not to receive the service and turnaround time you were expecting.
Since launching our new website in early April, we’ve experienced some challenges, including the ones you mentioned. We’ve been working hard to improve, and have already made great strides in streamlining our systems, communication, and overall order experience.
We’re very grateful for your patience and truly appreciate your understanding as we continue to evolve and strengthen the experience for all our customers. We're glad to hear the final product met your expectations, and we hope to earn back your full confidence in a future order.
Timely completion of the hot rush order…
Timely completion of the hot rush order and good quality!
April 21, 2025
Reply from Entripy Custom Clothing
Hi Monica,
Thanks so much for the great review! We’re thrilled to hear your hot rush order was completed on time and that you were happy with the quality.
We appreciate your trust in us and look forward to helping with your next project!
Orders are placed and received in a…
Orders are placed and received in a timely fashion. portal is very easy to navigate and the staff is very helpful.
April 28, 2025
Reply from Entripy Custom Clothing
Hi Rina,
Thanks so much for the great feedback! We’re happy to hear that placing and receiving your orders has been a smooth experience and that the portal has been easy to use.
It also means a lot to hear our staff has made a positive impression—we’re proud to have a team that’s always ready to help. We’ll be sure to pass along your kind words!
We appreciate you taking the time to share this and look forward to your next order!
Endless issues and glitches lately
Endless issues and glitches lately - lasted being that my order could not be fulfilled due to a minimum quantity order - a glitch allowed me to place the order but they won’t fulfill it.
Just bought some way nicer custom hats from Lids, cheaper too! Goodbye Entripy!
April 14, 2025
Reply from Entripy Custom Clothing
Hi Vlad,
We’re truly sorry to hear about your recent experience and the frustration it caused. We understand how disappointing it must have been to place an order—only to later learn it couldn’t be fulfilled due to a system error. That’s not the experience we ever want for our customers.
Since the launch of our newly built site in early April, we’ve been actively addressing technical issues like the one you encountered. We’ve made meaningful progress and continue to work every day to improve functionality, accuracy, and overall ease of use.
While we’re sorry to see you go, we genuinely appreciate the feedback—it helps us grow and do better. We’re excited about the improvements we’ve made since your review and we’d love to welcome you back to give you the five-star experience we’re aiming for.
Bianca was very helpful in placing this…
Bianca was very helpful in placing this order. The shirt that I previously used was out of stock and she was able to recommend a substitute. Thanks!
April 3, 2025
Reply from Entripy Custom Clothing
Hi Richard,
Thanks so much for your kind words! We’re thrilled to hear that Bianca was able to step in and help with your order—especially in finding a great substitute when your preferred shirt was out of stock.
We’ll be sure to pass along your thanks to her! We’re lucky to have her on the team and even luckier to have customers like you.
Looking forward to your next order!
Reply from Entripy Custom Clothing
Hi Gillian,
Thanks so much for your review! We’re thrilled to hear the item was perfect and that you had a great experience with our customer service team.
We truly appreciate your support and look forward to helping with your next order!
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