Absolute dreadful unprofessional experience
I see others had received a good service, I on the other hand didn’t.
Be careful folks they advertised £150 including VAT for days hire it was £105 plus VAT but they hike it up suddenly on their website and no mention of extra mileage, until I took the van back extra £30 quid on top, let’s be honest £150 including VAT is on the high side hire wise and then, they drop mileage on you when taking the van back and I was held responsible for scratching the van, of which I didn’t do, but all the guy did was shout n rant at me non stop, must be honest, I thought hang on who you talking too he was very aggressive truly and towards a good paying customer too. Next thing court summons, and also they just held my £250 deposit and said £750 pls for a scratch I did not do. We settled via mediation. Myself personally, I will never use them again, way to high priced and not upfront about chargers, and very poor service overall. People work with budgets and when not told in advance throws budgets out and if I knew it was extra mileage then, I would not have used them on those grounds. If others have had good experience then, I’m pleased for you, but mine was dreadful folks, an experience I never wish to suffer again ever. All nice at the start then, that soon changes (tread careful with this company folks) :(
Reply from Envirovan
Good Morning Wayne,
I am sorry you feel the need to write such a bad review about your experience.
Of course you would say that - We have photographic evidence that the 107 CM scratch down the side of the Luton van wasn't there when you left with the vehicle and when you returned it was. The extent of the damage meant it would need to be fixed through our insurance which meant your excess was due - Which again you signed for. This is why we take photos on check out and check in to protect yourself and us.
I also offered you a payment plan to help you with payments.
I checked all the CCTV and at NO point were any of my employees rude or abusive towards you. That is not how we work.
You were sent an email stating all the information your needed to know about the hire - which you replied too with all your documents.... this emailed stated the mileage allowance total cost for the vehicle and you choose to go ahead with the hire.
Price wise we are in line with all our local van hire companies
I do wish you all the best in the future Wayne, and I am really pleased we could get a resolution via mediation
Katie
Envirovan LTD