EO Estate Agents  Reviews 

55
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Called to confirm appointment and she cancelled 10 minute later . Said would rearrange but never bothered.

Company replied

Rated 5 out of 5 stars

What can I say, after a terrible experience with an online estate agency I met Emma by chance from EO estate agency. Within days of engaging with her she had buyers looking and within less than a mont... See more

Rated 5 out of 5 stars

We couldn’t recommend EO Estate Agents more. Having made the decision to go with them to sell our flat over a number of well established high street chains, we are delighted. Elle was truly fantastic,... See more

Rated 5 out of 5 stars

I’ve now sold two properties and rented out one through EO in SW London, and every time they’ve been absolutely brilliant. My most recent sale completed just last week, and I couldn’t be happier with... See more

Company replied

Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Housing Development
  4. Real Estate Appraiser
  5. Real Estate Consultant

Written by the company

Founded by Elle Osborne, EO Estate Agents is a South West London agency built around a simple principle: property is personal. We offer a truly bespoke service to vendors, landlords, developers, buyers and tenants, with every client working directly with an experienced agent who has a minimum of eight years’ industry experience. From valuation through to completion, we provide honest advice, proactive communication and expert guidance at every stage. By working with a select number of clients, we have the time to focus on what matters most — achieving the best possible result for you. Dedicated to a few – Dedicated to you.


Contact info

4.1

Great

TrustScore 4 out of 5

55 reviews

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4.1

All reviews

(55)

1 review in the last 12 months

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Rated 5 out of 5 stars

Jack was absolutely amazing

Jack was absolutely amazing, we are so grateful! I can guarantee that we would not have completed on our preferred move date without his input to the solicitors and being the bridge between the buyer and us!

After having a bad experience with another estate agent, I was quickly impressed (and relieved) that we had made the right decision based on Jack’s approach and knowledge of the property and area. Jack went above and beyond our expectations.

Thank you, Jack for your guidance and reassurance on every step of the selling process.

September 5, 2022
Unprompted review
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Rated 5 out of 5 stars

We recently purchased a property and…

We recently purchased a property and the seller had used EO Estate Agents. I could not speak more highly of them! They were absolutely fantastic to deal with - very friendly and knowledgeable and helped to unblock various things with two sets of lawyers to ensure the purchase remained on track. Definitely recommend! Thank you!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic!

If there were more than 5 stars for the experience, I would give that! I have come across many estate agents in the past during a few purchases and I must admit that EO is simply the best in what they do. They are caring, compassionate, kind and have absolutely the best interests for every party involved in the transaction. I have interacted with Elle, Emma and Poppy. Emma is a stellar performer and Poppy is an amazing sales progressor. They are so efficient and knowledgeable about aspects of the sale, it's really been a pleasure. Elle is the founder and has created a great team who are a total go - getters. The purchase wasn't smooth as there were hurdles along the way but Emma and Poppy removed every hurdle with so much finesse and supported us. They have helped us purchase our dream home and we will certainly be using them for selling any of our BTL properties in the future. I am glad that now I have an estate agent who is TRULY THE BEST!

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great local estate agent

Katherine from EO did a great job of guiding through our recent sale. She was super friendly and knowledgeable, but also available to guide us through any sticky bits. She was really helpful at all points of the process, from finding a buyer to completing the sale. I would highly recommend them as an estate agent.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Emma was an absolutely brilliant agent

Emma was an absolutely brilliant agent. Throughout the 6 month process of selling my flat and the various complications along the way, she supported me every step of the process. She was in touch with me very regularly by message and flexible to my needs due to having a busy job. There were several points where the sale could have fallen through but thanks to her adept communication and ability to handle situations calmly she was able to make sure this did not happen. She went above and beyond - even arranging to have someone let painters into the flat when I had Covid and was not at the property or contacting my father if I was out of the country. I would recommend using EO estate agents, although the commission is slightly more in comparison to a high street agent, you cannot compare the two as it is a bespoke service, and completely worth it! I will definitely use again in the future and recommend to friends and family.

July 29, 2022
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Rated 1 out of 5 stars

Bidding war guaranteed

If you don't want to end up in a bidding war avoid this agency.

June 8, 2022
Unprompted review
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Reply from EO Estate Agents

Hi There,

We are sorry you feel this way and can assure you that bidding wars are never our intention. We try to keep the offering process as fair for everyone. however often when there are more than one buyer on the same property offering similar amounts, it is difficult to prevent bids from coming in. We usually try to offer a best and final bid solution in an effort to prevent any upset, but again this doesn't always guarantee an end to the bidding.

As agents we are legally bound to present any offer received to the client.

We are sorry if you missed out on a property and wish you all the best of luck with your search.

Rated 5 out of 5 stars

Fantastic all round! Highly recommend!

We couldn’t recommend EO Estate Agents more. Having made the decision to go with them to sell our flat over a number of well established high street chains, we are delighted. Elle was truly fantastic, always available and provided superb levels of support, reassurance and patience to guide us throughout our process. We had complete confidence in Elle and her team the whole way, they go above and beyond.

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

As a buyer, EO were very easy to deal with throughout the sale process -- all questions were answered truthfully and every effort was made to address my inquiries. Highly recommend!

April 19, 2022
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Rated 5 out of 5 stars

Excellent all round

Excellent all round. Emma sold my property within a fortnight of taking it to the market, as a result I am sure of very professionally matching it to her existing list of clients looking for a new home. After the sale was agreed she was extremely attentive in managing the process through to completion, nothing was too much trouble for her. Thoroughly recommend.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from Emma

Emma at EO Estate Agents has been a pleasure to work with. She has been attentive throughout the whole process and incredibly responsive. She has shown exceptional knowledge of the property and was able to provide answers to all of our questions, some of which were often challenging. Emma has many times gone out of her way to help and facilitate the buying process as well as explain many things to us as first time buyers which has alleviated a lot of pressure. Emma has also been available to assist at short notice and beyond office hours which helped get the process through swiftly and avoiding unnecessary delays.

We wish all buyers such a pleasant and professional experience as we have had with Emma.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Elle helped us when we found a house

Elle helped us when we found a property, she went above and beyond with communication and helped us through our first time buyer's experience.
I would thoroughly recommend EO Estate Agents and they really made a stressful life event as easy as possible.
Thank you!

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great, helpful and friendly estate agent

We viewed a number of properties with Emma and she was by far the most helpful and knowledgeable agent we encountered. She's also super friendly and easy to get along with, and went the extra mile whenever she could.

We ended up finding a property with a different agent, but would have no hesitation in recommending Emma - and she would be our first port of call if we were to move again in this area.

January 4, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service and Customer Care

EO Estate Agents have been excellent through the whole process. Both Elle and Katherine act promptly to all queries, are polite, helpful and professional in carrying out their duties at all times. I can’t rate them highly enough and would recommend them to anyone.

December 2, 2021
Unprompted review
EO Estate Agents  logo

Reply from EO Estate Agents

Thank you so much for your lovely review. It was a pleasure working with you. All the Best- Elle & Katherine

Rated 5 out of 5 stars

In 5 months of property search

In 5 months of property search, Emma was by far the most helpful and knowledgeable of all the agents I met. Emma knew every property inside and out and was so insightful and helpful with regards to explaining the process. I still consult her for her opinion with respect to the property market which goes to show her kindness and commitment to her role and also how much I value her opinion.

November 9, 2021
Unprompted review
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Reply from EO Estate Agents

Thank you so much for your kind review Natalie. It was a pleasure working with you and I and the rest of the team are happy to help anytime.
Emma

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